Program Manager
Cincinnati, OH · On-site
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Program Manager
Cincinnati, OH · On-site
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.
Customer Experience Manager
Dayton, OH · On-site +1
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.
Customer Experience Manager
Dayton, OH · On-site +1
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.
Program Manager
Cincinnati, OH · On-site
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Program Manager
Cincinnati, OH · On-site
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Canal Winchester, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Canal Winchester, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pickerington, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pickerington, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Richfield, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...
Customer Experience Manager
Richfield, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...
Customer Experience Manager
Canal Winchester, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Canal Winchester, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Richfield, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...
Customer Experience Manager
Richfield, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...
customer experience manager
Sidney, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Sidney, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dover, OH · On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Customer Experience Manager
Dover, OH · On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
South Lebanon, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Sidney, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Sidney, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pickerington, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pickerington, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Toledo, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Toledo, OH · On-site
$15/hr
Medical
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dover, OH · On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Customer Experience Manager
Dover, OH · On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Residential Program Manager
Columbus, OH · On-site
$60K - $66K/yr
We are seeking a compassionate and experienced Program Manager to lead the daily operations of a residential behavioral health program serving women with co-occurring mental health and substance use ...
Residential Program Manager
Columbus, OH · On-site
$60K - $66K/yr
We are seeking a compassionate and experienced Program Manager to lead the daily operations of a residential behavioral health program serving women with co-occurring mental health and substance use ...
Customer Experience Program Manager information
See Ohio salary details
$8.46 - $15.04
1% of jobs
$15.04 - $21.63
5% of jobs
$21.63 - $28.21
9% of jobs
$33.98 is the 25th percentile. Wages below this are outliers.
$28.21 - $34.80
11% of jobs
$34.80 - $41.39
11% of jobs
$41.39 - $47.97
12% of jobs
The median wage is $48.55 / hr.
$47.97 - $54.56
18% of jobs
$60.59 is the 75th percentile. Wages above this are outliers.
$54.56 - $61.14
9% of jobs
$61.14 - $67.73
5% of jobs
$67.73 - $74.31
11% of jobs
$74.31 - $80.90
8% of jobs
$8
$51
$80
How much do customer experience program manager jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for customer experience program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Ohio?
For Customer Experience Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Ohio look for?
The top searched job categories for Customer Experience Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Experience Program Manager jobs?
Cities in Ohio with the most Customer Experience Program Manager job openings:
Job description
Program Manager
DK CTL Aerospace Opco LLC (CTL) is a manufacturer of precision composite components for aerospace engine applications, supplying customers including GE Aerospace, Lockheed Martin, Kawasaki Heavy Industries (KHI), Middle River Aircraft Systems, and Pratt & Whitney.
We are located conveniently in northern Cincinnati, Ohio location (less than 30 minutes from Dayton and/or northern Kentucky).
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Position Summary
The Program Manager will serve as the primary point of accountability for assigned aerospace customer programs, owning schedule, cost, quality, and customer satisfaction from award through delivery. This role requires more than traditional program oversight - the ideal candidate is comfortable on the shop floor, working directly with production, engineering, quality, and supply chain teams to solve real-time manufacturing problems. The successful candidate will also play a key role in driving improvements to production processes and the company's MRP system, which currently presents significant opportunities for optimization.
This is a hands-on role suited to someone who thrives in a fast-paced, evolving manufacturing environment and is energized by fixing things that are broken rather than simply managing around them.
Key Responsibilities
Program Management
Manufacturing & Operations
Process & Systems Improvement
Risk & Compliance
Required Qualifications
Preferred Qualifications
Key Competencies
DK CTL Aerospace will provide a salary commensurate with experience and an excellent benefits package.
To learn more about our company, please visit http://www.ctlaerospace.com.
DK CTL Aerospace is an EEO/M/F/Vet and Drug Free Employer
DK CTL Aerospace Opco LLC (CTL) is a manufacturer of precision composite components for aerospace engine applications, supplying customers including GE Aerospace, Lockheed Martin, Kawasaki Heavy Industries (KHI), Middle River Aircraft Systems, and Pratt & Whitney.
We are located conveniently in northern Cincinnati, Ohio location (less than 30 minutes from Dayton and/or northern Kentucky).
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Position Summary
The Program Manager will serve as the primary point of accountability for assigned aerospace customer programs, owning schedule, cost, quality, and customer satisfaction from award through delivery. This role requires more than traditional program oversight - the ideal candidate is comfortable on the shop floor, working directly with production, engineering, quality, and supply chain teams to solve real-time manufacturing problems. The successful candidate will also play a key role in driving improvements to production processes and the company's MRP system, which currently presents significant opportunities for optimization.
This is a hands-on role suited to someone who thrives in a fast-paced, evolving manufacturing environment and is energized by fixing things that are broken rather than simply managing around them.
Key Responsibilities
Program Management
- Own end-to-end program performance for assigned customer accounts, including schedule adherence, cost management, quality metrics, and on-time delivery
- Serve as the primary customer-facing representative, managing communications, program reviews, and issue resolution with customers such as GE, Lockheed Martin, KHI, Middle River, and Pratt & Whitney
- Develop and maintain integrated program schedules, risk registers, and action item trackers
- Lead cross-functional program reviews (internal and customer-facing), including IPTs, milestone reviews, and escalation meetings
- Manage program financials including budgets, forecasts, and variance analysis
Manufacturing & Operations
- Work directly on the production floor to identify, troubleshoot, and resolve manufacturing bottlenecks, quality escapes, and schedule risks in real time
- Partner with production, quality, and engineering teams to implement corrective actions and process improvements
- Identify root causes of recurring production issues and drive sustainable, data-informed solutions
- Support capacity planning and production scheduling to meet program commitments
Process & Systems Improvement
- Identify gaps and inefficiencies in current production processes and MRP system usage; lead or support initiatives to improve data accuracy, planning logic, and system utilization
- Collaborate with operations and IT/systems teams to improve MRP configuration, master data integrity, and planning workflows
- Champion lean/continuous improvement initiatives that reduce waste, improve throughput, and increase schedule predictability
- Develop standard work and documentation to support more consistent program execution as processes mature
Risk & Compliance
- Proactively identify program risks (technical, schedule, financial, supply chain) and develop mitigation plans
- Ensure compliance with AS9100, customer-specific quality requirements, and applicable contractual/regulatory requirements, including ITAR/export control considerations relevant to international customers.
- Support new program launches (APQP/PPAP or equivalent) as needed
Required Qualifications
- Bachelor's degree in Engineering, Business, Operations Management, or related field (or equivalent experience)
- 5+ years of experience as a Program Manager within the aerospace industry, ideally in a components or systems manufacturing environment
- Demonstrated success managing customer programs with major OEMs or Tier 1 suppliers
- Strong working knowledge of manufacturing processes, production scheduling, and MRP/ERP systems. PLEX preferred.
- Proven ability to work hands-on in a plant environment, engaging directly with shop floor teams to solve problems
- Excellent communication and relationship-management skills, with experience presenting to and negotiating with customers
- Strong analytical skills with the ability to interpret schedule, cost, and quality data to drive decisions
Preferred Qualifications
- Direct experience working with GE, Lockheed Martin, KHI, Middle River, and/or Pratt & Whitney as a customer.
- Experience with composite materials manufacturing (layup, curing, machining, NDT)
- Background in process improvement methodologies (Lean, Six Sigma, APQP/PPAP)
- Experience driving or supporting MRP/ERP implementations or system improvements
- Experience working with international customers and familiarity with export control/ITAR requirements
- PMP certification or equivalent program/project management credential
- Familiarity with AS9100 and aerospace quality management systems
Key Competencies
- Hands-on, roll-up-your-sleeves problem solver
- Comfortable operating with ambiguity in an environment where processes are still maturing
- Strong ownership mentality and bias toward action
- Effective cross-functional leader without direct authority
- Customer-focused with strong executive presence
DK CTL Aerospace will provide a salary commensurate with experience and an excellent benefits package.
To learn more about our company, please visit http://www.ctlaerospace.com.
DK CTL Aerospace is an EEO/M/F/Vet and Drug Free Employer
About CTL Aerospace
Sourced by ZipRecruiter
Industry
Aviation
Company size
501 - 1,000 Employees
Headquarters location
Cincinnati, OH, US
Year founded
1946