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Customer Experience Program Manager Jobs in Ohio

GEON

Customer Experience Associate

Westlake, OH · On-site

$15.25 - $20.25/hr

... recognition programs, competitive pay, community involvement, and opportunities to grow ... Individuals in this position respond to and manage internal and external customer requests, orders ...

JACK Main

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

This will involve working with customer support colleagues, team managers, and Jack Entertainment ... Proficient working knowledge of computer programs. * Natural desire to question, re-think and ...

GEON, Inc.

Customer Experience Associate

Westlake, OH · On-site

$15.25 - $20.25/hr

... recognition programs, competitive pay, community involvement, and opportunities to grow ... Individuals in this position respond to and manage internal and external customer requests, orders ...

Credence

Program Manager

Vandalia, OH · On-site

The Program Manager is responsible to Credence and the customer for the timely accomplishment of ... customer satisfaction. The ideal candidate will also have knowledge and proven experience in ...

Millcraft

Customer Experience Associate

Independence, OH

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... Program Military Leave Pay Voluntary Dependent Life Insurance Wellness Program Company Paid ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... Program Military Leave Pay Voluntary Dependent Life Insurance Wellness Program Company Paid ...

Credence

Program Manager

Dayton, OH

The Program Manager is responsible to Credence and the customer for the timely accomplishment of ... customer satisfaction. The ideal candidate will also have knowledge and proven experience in ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16.25 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional ... Program Military Leave Pay Voluntary Dependent Life Insurance Wellness Program Company Paid ...

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Customer Experience Program Manager information

See Ohio salary details

$8

$51

$80

How much do customer experience program manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer experience program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What does a Customer Experience Program Manager do?

A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Program Manager jobs in Ohio? For Customer Experience Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Ohio look for? The top searched job categories for Customer Experience Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Experience Program Manager jobs? Cities in Ohio with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Ohio as of May 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $106,940 per year, or $51.4 per hour.

Customer Experience Associate

Jack Entertainment

Cleveland, OH • On-site

$16 - $21.25/hr

Part-time

Posted 3 days ago

Jack Entertainment rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

79th of 133 rated casinos

Job description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

Essential Functions 

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities 

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

Education and Experience 

  • Bachelor’s degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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