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Customer Experience Program Manager Jobs in Ohio

Tesla

Customer Experience Specialist

Warren, OH · On-site

$18.17 - $39.36/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

New

Tesla

Customer Experience Specialist

Howland, OH · On-site

$18.17 - $39.36/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

Tesla

Customer Experience Specialist

Lyndhurst, OH · On-site

$18.17 - $25.92/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

Tesla

Customer Experience Specialist

Cincinnati, OH · On-site

$17.28 - $25.92/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

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Customer Experience Program Manager information

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$8

$51

$80

How much do customer experience program manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer experience program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Ohio?

For Customer Experience Program Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Ohio look for?

The top searched job categories for Customer Experience Program Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Experience Program Manager jobs?

Cities in Ohio with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $106,940 per year, or $51.4 per hour.

Program Manager (Ohio)

Columbus, OH • On-site

Planate Management Group
See more jobs at Planate Management Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world.
We are seeking an experienced Program Manager to support the Air Force project in Ohio. You will provide Executive project delivery leadership and serve as the liaison, support design and construction management activities, coordinate stakeholder communication and change management efforts, oversee occupancy planning, vendor integration, and escort coordination, and ensure mission continuity throughout project execution.
This position is contingent upon the award of the contract.
Key Responsibilities:
  • Support design and construction management activities.
  • Develop budget request document.
  • Manage stakeholder communication and change management efforts.
  • Coordinate occupancy planning and process modernization initiatives.
  • Oversee vendor integration and escort coordination.
  • Ensure timely completion of budget document and stakeholder communication.
  • Maintain mission continuity during coordination and escort activities.

Qualifications to be successful in the role:
  • Minimum of 10 years of construction project management experience supporting SCIF (Sensitive Compartmented Information Facility) projects in compliance with ICD 705.
  • PMP certification and Primavera expertise.
  • Eligible for TS/SCI and SAP access as required.
  • Has desirable experience with secure-facility MILCON project.

Why Planate?
Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally, and Profession.
Full-time employees enjoy the following benefits:
  • Medical insurance/Dental/Vision Insurance
  • 401K plan eligibility upon hire
  • Health and Savings Account plan
  • Life/AD&D Insurance Coverage
  • Short-Term Disability Insurance Coverage
  • Paid Holidays
  • Paid Time Off
  • Wellness Offering
  • Training and Development
  • License/Certification support
  • Recognition and Rewards program
  • Travel Insurance

We'd love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission!

Apply