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Customer Experience Manager Jobs in Springfield, MA

iCIMS

Customer Success Manager

Hartford, CT · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience managing a book of business in a SaaS environment. * Familiarity with Gainsight (or ... CRM workflows. EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Experience in leadership and customer-facing work (management, sales, operations, quality, or ... customer service)--ideally in aerospace or another highly regulated industry. * Strong customer ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... experience and foster trust. Role Description * Onboard customers and guide them through their ... Manage workflow of orders and ensure timely delivery of services, working directly with customers ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

Qualifications & Experience - 5+ years of experience in customer service, preferably in technical ... Spare Parts Manager Schedule: Full-time, 8 hours/day, onsite

FAVARH

AVP Digital Engineering - Onboarding

Windsor, CT

$200K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We will do this together - with customers, partners and colleagues. We will fight for others, not ... Manage complex interdependencies across workstreams and propose creative solutions to optimize ...

Chromalloy Gas Turbine LLC

Customer Solutions Manager

Windsor, CT · On-site

$93K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)-ideally in aerospace or another highly regulated industry. * Strong customer focus with ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Springfield, MA

Customer Experience Manager information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do customer experience manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience manager in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Springfield, MA?

The most popular types of Customer Experience jobs in Springfield, MA are:

What are popular job titles related to Customer Experience Manager jobs in Springfield, MA?

For Customer Experience Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Experience Manager jobs?

Cities near Springfield, MA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

Project Based Customer Experience Associate II

Conduent, Inc.

East Hartford, CT • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Project Based Call Center Representative 

$21.00

Summary: 

As aProject Based Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. 

What you get: 

  • Project-based, full-time position (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm EST. 
  • Hourly Rate of $21.00 which may be below your state's minimum wage. Please take this into consideration when applying
  • Weekend's OFF! 
  • Paid Training 
  • Temporary assignment from August 31, 2026 - December 31, 2026

What you will be doing: 

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 45 to 50 calls are expected daily). 
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. 
  • Maintaining a positive, empathetic, and professional attitude toward customers always. 
  • Responding promptly to customer inquiries. 
  • Communicating with customers and colleagues through various channels (email and phone). 
  • Acknowledging and resolving customer complaints and difficult situations. 
  • Data Entry (Keeping records of customer interactions, transactions, comments, and complaints). 
  • Providing support to other positions/operations in cases of heavy workloads or absences. 
  • Ensure customer satisfaction and provide professional customer support. 

People who succeed in this role have: 

  • The ability to convey complex information in clear and concise terms to ensure customer understanding. 
  • Strong commitment and work ethic. 
  • Exceptional attendance with ability to meet work schedule including the required training period. 
  • Successful completion of Conduent 3-to-6-week new hire paid training program. 
  • Effective and accurate written and verbal communication skills. 
  • Effective problem-solving skills. 
  • Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms. 
  • Love helping people and guiding them to the best solution for their issue. 
  • Are excited by innovative technology. 
  • Provide calm conflict resolution and problem solving for frustrated customers. 
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. 

Required Qualifications: 

  • Must be at least 18 years of age or older. 
  • Must have a High School Diploma, orequivalent; six months minimum experience in call center and/or dispatcher experience. 
  • In lieu of call center/dispatcher experience we will consider persons with an associate degree. 
  • Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications. 
  • Must be able to pass27 - 30 wpm typing test. 
  • Must be able to successfully pass a criminal background check, employment and education verifications, and a drug test. 

Preferred Qualifications: 

1+ years of previous call center experience 

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.00 per hour 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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