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Customer Experience Associate Jobs in Springfield, MA

MMC Group

Customer Experience Associate II

East Hartford, CT · On-site

$19.94/hr

  • Medical

  • Dental

  • Vision

  • Life

Customer Experience Associate II Location: ONSITE in East Hartford, CT 06108 Pay Rate: $19.94 per hour Schedule: Monday through Friday, 8:30 AM to 5:00 PM Employment Type: Full-Time, Temporary Join ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

  • Medical

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Walgreens

Customer Service Associate

Simsbury, CT · On-site

$14.75 - $20.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Springfield, MA

$14.50 - $20/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Monson, MA · On-site

$15 - $20.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Springfield, MA · On-site

$14.50 - $20/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Glastonbury, CT · On-site

$14.50 - $20/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Springfield, MA

Customer Experience Associate information

See Springfield, MA salary details

$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience associate in Springfield, MA is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.06 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Springfield, MA?

The most popular types of Customer Experience jobs in Springfield, MA are:

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For Customer Experience Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in Springfield, MA look for?

The top searched job categories for Customer Experience Associate jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,407 per year, or $18.5 per hour.

Customer Experience Associate II

MMC Group

East Hartford, CT • On-site

$19.94/hr

Other

Medical, Dental, Vision, Life

Posted 14 days ago

Job description

Customer Experience Associate II
Location: ONSITE in East Hartford, CT 06108
Pay Rate: $19.94 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Employment Type: Full-Time, Temporary
Join Our Team!
We are seeking a Customer Experience Associate II to support an important Summer EBT program that helps families access food assistance for children during the summer months. If you enjoy helping others, thrive in a customer service environment, and have strong communication skills, this is an excellent opportunity to make a positive impact in your community.
What You'll Do
As a Customer Experience Associate II, you will serve as the first point of contact for customers calling with questions about the Summer EBT program. You will provide accurate information, document customer interactions, and ensure each caller receives professional and compassionate service.
Key Responsibilities
  • Answer inbound customer calls regarding application status, eligibility, and program information.
  • Assist callers with application questions and requests for additional information.
  • Accurately document all customer interactions in the call tracking system.
  • Research customer inquiries and provide timely resolutions.
  • Escalate calls to leadership or appropriate agencies when necessary.
  • Process complaints according to established procedures.
  • Identify trends in customer concerns and recommend service improvements.
  • Maintain knowledge of Summer EBT program policies and procedures.
  • Meet quality, accuracy, productivity, and customer satisfaction goals.
  • Participate in ongoing training and quality improvement initiatives.
  • Perform additional duties as assigned.

Qualifications
Candidates should have one of the following:
  • Associate degree preferred, OR
  • Minimum of six months of call center or customer service experience.

Preferred Experience
  • Knowledge of Medicaid, CHIP, or other public assistance programs.
  • Experience working within healthcare, human services, or public assistance environments.

Skills & Qualifications
  • Outstanding customer service and communication skills.
  • Ability to remain professional, patient, and empathetic under pressure.
  • Strong problem solving and analytical abilities.
  • Excellent data entry accuracy and attention to detail.
  • Ability to multitask in a fast-paced call center environment.
  • Strong computer skills, including Microsoft Office.
  • Ability to type at least 35 words per minute.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality.
  • Bilingual (English/Spanish) candidates are encouraged to apply.

Why Apply?
  • Competitive pay at $19.94 per hour
  • Monday through Friday schedule with no evenings or weekends
  • Opportunity to support an important public assistance program
  • Collaborative and supportive team environment
  • Gain valuable customer service and call center experience

If you are passionate about helping others and providing exceptional customer service, we encourage you to apply today!
Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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