ZipRecruiter

Log In

1

Customer Relationship Manager Jobs in Springfield, MA

Td

Sr Relationship Manager

Springfield, MA · On-site

$148K - $223K/yr

Anticipates emerging customer trends as a basis for recommending products and services and ... Manages the most strategic relationships that are characterized by significantly complex products ...

FAVARH

Client Relationship Manager

Windsor, CT · On-site +1

$89K - $148K/yr

We will do this together - with customers, partners and colleagues. We will fight for others, not ... Experience managing highly sensitive and at-risk client relationships Preferred Knowledge ...

Td

Sr. Relationship Manager (US)

Hartford, CT · On-site

$148K - $223K/yr

Anticipates emerging customer trends as a basis for recommending products and services and ... Manages the most strategic relationships that are characterized by significantly complex products ...

Ra

Customer Analytic Manager

Hartford, CT

Who holds 2+ years of experience Customer Analytics delivery Who holds 2+ years of experience in CRM Modeling, Reporting, Analytics who is experienced in predictive analytics tools Qualifications Who ...

next page

Showing results 1-20

All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, MA

Customer Relationship Manager information

See Springfield, MA salary details

$12

$26

$50

How much do customer relationship manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer relationship manager in Springfield, MA is $26.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $31.15 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What job categories do people searching Customer Relationship Manager jobs in Springfield, MA look for? The top searched job categories for Customer Relationship Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Relationship Manager jobs? Cities near Springfield, MA with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Relationship Manager

Relationship Manager

Beacon Pointe Advisors LLC

Amherst, MA • Hybrid

$60K - $85K/yr

Full-time

Posted 6 days ago

Job description

Job Description

We are currently seeking qualified candidates to join Beacon Pointe Advisors as a Relationship Manager in our Amherst, MA office. The Relationship Manager will join a highly talented team of wealth management and client service professionals that serve the investment management and financial planning needs of high-net-worth individuals, families and institutions. The successful candidate will have a demonstrated track record of both educational and professional achievement; with a commitment and passion for delivering exceptional service to the firm’s clients and associates.

The structure of this role is hybrid, with in-office days and remote work days.

Responsibilities

  • Act as the primary liaison between high-net worth (HNW) clients, investment professionals and other members of the service support team to provide clients with a personalized, high-touch service experience. This includes frequent interaction with HNW clients and prospects both verbally and in writing.
  • Research and respond to routine-to-complex HNW client inquires in a timely fashion.
  • Records client inquires including service changes, new account opening, money movement, trading, etc. in CRM
  • Monitor daily custodial alerts including cash management, account updates, and trading, and resolve accordingly
  • Assists with preparation of meeting presentation materials, documents meeting follow-up and takes ownership of specific operational related tasks
  • Participate in client meetings as directed by the assigned wealth advisor and/or present on relevant service engagements.
  • Partner with clients, wealth advisory and central operations teams in the establishment of new accounts including general account set up and alternative subscription documents
  • Assist with relationship onboarding tasks such as requesting account paperwork, tracking setup via custodian partners and leading welcome and training calls for new clients.
  • Prepares custodian paperwork, facilitate account updates and communicates with clients on status
  • Request, execute and confirm account maintenance tasks including deposits, cash disbursements, performance reporting, account terminations and other special requests as needed.
  • Maintain and update client files utilizing internal systems including Salesforce CRM and Tamarac portfolio management databases
  • Participate in team meetings and collaborate with advisor and operations leadership teams on projects and/or initiatives designed to streamline firm policies and procedures.
  • Additional duties may entail participation in team projects and assisting with initiatives designed to streamline firm policies and procedures.

Qualifications

  • Four-year college degree (Bachelor’s degree in Finance, Business or Economics preferred)
  • 1-2+ years relevant experience
  • Excellent written and verbal communication skills
  • Strong organizational, analytical, and interpersonal skills
  • Ability to excel in a fast-paced, team environment
  • Proficiency with Microsoft Office; experience with Salesforce, Tamarac, Envestnet Trading, or similar systems preferred.
  • Familiarity with major custodian platforms such as Schwab and Fidelity is a plus.

About Beacon Pointe Advisors

Beacon Pointe Advisors is one of the nation’s largest Registered Investment Advisor firms with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides advisory services to a range of clients, including institutions (i.e., endowments, foundations), high-net-worth individuals, and families. Beacon Pointe has been recognized by various industry publications including Forbes, Financial Advisor Magazine, Barron’s, and more. For more information, please visit Awards Disclosures.

Apply