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Client Relationship Manager Jobs in Springfield, MA

FAVARH

Client Relationship Manager

Windsor, CT · On-site +1

$89K - $148K/yr

Start your Voyage - Apply Now Get to Know the Opportunity Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall ...

TD Bank Group

Sr Relationship Manager

Springfield, MA · On-site

$148K - $223K/yr

Ensures documentation that is prepared / completed is accurate and properly reflects client ... Actively manages relationships within and across various business lines/ corporate and/or control ...

Td

Sr Relationship Manager

Springfield, MA

$148K - $223K/yr

Ensures documentation that is prepared / completed is accurate and properly reflects client ... Actively manages relationships within and across various business lines/ corporate and/or control ...

Keybank

Healthcare Relationship Manager

Glastonbury, CT · Hybrid

$30.29 - $46.15/hr

... that support client's financial wellness goals, leveraging system generated lead lists and ... Sales Management (CRM) proficiency * Knowledge of the healthcare industry (preferred) Core ...

KeyBank

Healthcare Relationship Manager

Glastonbury, CT · On-site

$30.29 - $46.15/hr

... that support client's financial wellness goals, leveraging system generated lead lists and ... Sales Management (CRM) proficiency * Knowledge of the healthcare industry (preferred) Core ...

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

Client Relationship Management * Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively address ...

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All JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Springfield, MA

Client Relationship Manager information

See Springfield, MA salary details

$28.9K

$57.2K

$97.7K

How much do client relationship manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for client relationship manager in Springfield, MA is $57,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $64,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a Client Relationship Manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Client Relationship Manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What does a Client Relationship Manager do?

A Client Relationship Manager is responsible for maintaining and strengthening relationships with clients to ensure satisfaction and loyalty. They communicate regularly with clients, address concerns, and identify opportunities for account growth, often using CRM software. The role requires strong communication skills, problem-solving abilities, and a good understanding of the company's products or services.

Is an RM role stressful?

A Client Relationship Manager role can be stressful due to managing client expectations, meeting sales or service targets, and handling complex issues. The workload and client demands often require strong communication, organization, and problem-solving skills, which can contribute to job pressure.

What Is a Client Relationship Manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

How much is the salary of a relationship manager?

The salary of a Client Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Client Relationship Manager?

A Client Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. They address client needs, resolve issues, and identify opportunities for account growth, often using CRM software and communication skills. The role requires understanding client businesses and coordinating with internal teams to deliver tailored solutions.
More about Client Relationship Manager jobs
What are the most commonly searched types of Client Relationship jobs in Springfield, MA? The most popular types of Client Relationship jobs in Springfield, MA are:
What are popular job titles related to Client Relationship Manager jobs in Springfield, MA? For Client Relationship Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Client Relationship Manager jobs in Springfield, MA look for? The top searched job categories for Client Relationship Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Relationship Manager jobs? Cities near Springfield, MA with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 67% Physical, 3% Hybrid, and 30% Remote job distribution, with an average salary of $57,183 per year, or $27.5 per hour.

Client Relationship Manager

FAVARH

Windsor, CT • On-site, Remote

$89K - $148K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get to Know the Opportunity

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

The Contributions You'll Make

  • Ensure seamless day-to-day operations and timely delivery of periodic processing events

  • Apply operational best practices to ensure plans run efficiently and meet specific client needs

  • Enhance service delivery by managing risk and improving efficiency and quality

  • Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust

  • Actively participate in sponsor calls and meetings

  • Support sales opportunities, including participation in onsite presentations

  • Travel as needed to attend client meetings

Minimum Knowledge & Experience

  • 5+ years of experience in the financial services industry

  • Strong customer service experience and skills

  • Experience managing highly sensitive and at-risk client relationships

Preferred Knowledge & Experience

  • Bachelor's degree in Business Administration or equivalent

#LI-VP1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,170 - $148,650 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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