Client Relationship Manager Jobs in Springfield, MA

Job Title

Construction Project Manager - Team Lead

Job Description Summary

The Construction Management Team Lead is responsible for the overall leadership, performance, and success of a portfolio of construction projects managed by a team of Project Managers. This role provides strategic direction, operational oversight, and client relationship management while ensuring consistent execution, financial accuracy, schedule performance, and achievement of key business objectives. The Team Lead serves as the primary escalation point for project delivery issues and drives continuous improvement in project controls, reporting, forecasting, and key performance indicators (KPIs).

Job Description

PREFERRED INDUSTRY EXPERIENCE

• Restaurant, food service, hospitality, retail, or franchise construction project management experience.

• Proven success delivering:

  • Restaurant remodels and renovations

  • Equipment replacement and installation programs

  • Kitchen modernization initiatives

  • Multi-site construction projects

  • Retail rollout and franchise development programs

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Project Managers responsible for managing multiple construction projects.

• Establish performance expectations and accountability standards across the project management team.

• Conduct regular project reviews, coaching sessions, and performance evaluations.

• Promote a culture of safety, quality, collaboration, and operational excellence.

• Support workforce planning, resource allocation, succession planning, and talent development.

Client Relationship Management

• Serve as the senior point of contact for key clients and stakeholders.

• Develop and maintain strong client relationships to ensure satisfaction, repeat business, and long-term partnerships.

• Lead executive-level project reviews and business meetings.

• Manage client expectations and proactively address escalated concerns.

• Identify opportunities for additional services, project expansion, and business growth.

Project Execution Oversight

• Provide oversight of all projects within the assigned portfolio to ensure successful delivery.

• Monitor project performance related to scope, budget, schedule, quality, and risk.

• Ensure Project Managers adhere to company processes, contract requirements, and project management standards.

• Review and approve project execution plans, recovery plans, and change management strategies.

• Lead issue resolution for complex project challenges and critical project risks.

Financial Management & Data Quality

• Ensure accuracy, completeness, and integrity of project financial data.

• Review project budgets, forecasts, earned value metrics, and cost reports.

• Validate revenue projections, cost-to-complete estimates, margin forecasts, and cash flow reporting.

• Drive accountability for financial performance across the project portfolio.

• Partner with finance and operations teams to improve financial reporting processes and controls.

• Identify trends, risks, and opportunities through financial analysis and project performance reviews.

Schedule Performance & Controls

• Ensure project schedules are accurately developed, maintained, and updated.

• Monitor schedule health, milestone achievement, critical path activities, and forecast completion dates.

• Lead schedule recovery planning for at-risk projects.

• Establish standardized scheduling practices and reporting requirements.

• Validate project progress reporting and schedule forecasting accuracy.

Key Performance Indicators (KPI) Management

• Develop, track, analyze, and report portfolio and organizational KPIs.

• Establish performance targets aligned with business objectives.

• Monitor metrics related to:

  • Schedule adherence

  • Budget performance

  • Change order management

  • Client satisfaction

  • Resource utilization

  • Project closeout performance

  • Team productivity

• Drive corrective actions and continuous improvement initiatives based on KPI results.

Risk & Governance

• Identify project and portfolio-level risks and implement mitigation strategies.

• Ensure compliance with company policies, contractual obligations, and industry standards.

• Lead governance reviews and project health assessments.

• Support audits, lessons learned programs, and process improvement initiatives.

Qualifications

Education

• Bachelor's Degree in Construction Management, Engineering, Architecture, Business, or related field.

• PMP, CCM, DBIA, or similar professional certification preferred.

Experience

• 10+ years of construction management or project management experience.

• 5+ years leading project management teams and large-scale construction programs.

• Experience managing multiple Project Managers and complex project portfolios.

• Proven success overseeing project financials, schedules, and client relationships.

• Strong understanding of project controls, forecasting, risk management, and performance reporting.

Knowledge, Skills & Abilities

• Leadership and team development

• Executive client relationship management

• Construction project delivery methodologies

• Contract administration and commercial management

• Financial forecasting and cost control

• Schedule management and critical path analysis

• Portfolio and program management

• KPI development and performance analytics

• Data quality and reporting governance

• Risk management and mitigation planning

• Negotiation and conflict resolution

• Advanced proficiency with construction management software, project management systems, and reporting tools

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 148,750.00 - $175,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"