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Client Relationship Manager Jobs in Springfield, MA

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively address ...

Beazley

Client Manager, Captives

West Hartford, CT · On-site

Client Manager, Captives Division: Property Risks As a Client Manager, your primary responsibility ... You will also demonstrate your ability to navigate the broker relationship(s), brokers being key ...

LifeWorks, Inc.

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

Client Relationship Management * Maintain and enhance relationships with new and existing Defined Benefits (DB) clients * Ensure client satisfaction through periodic meetings and discussions

Lifeworks

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

Client Relationship Management * Maintain and enhance relationships with new and existing Defined Benefits (DB) clients * Ensure client satisfaction through periodic meetings and discussions

Public Consulting Group

Client Service Associate 1

Hartford, CT · On-site

$14.75 - $20.25/hr

Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be ...

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All JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Springfield, MA

Client Relationship Manager information

See Springfield, MA salary details

$28.9K

$57.2K

$97.7K

How much do client relationship manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for client relationship manager in Springfield, MA is $57,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $64,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a Client Relationship Manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Client Relationship Manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What does a Client Relationship Manager do?

A Client Relationship Manager is responsible for maintaining and strengthening relationships with clients to ensure satisfaction and loyalty. They communicate regularly with clients, address concerns, and identify opportunities for account growth, often using CRM software. The role requires strong communication skills, problem-solving abilities, and a good understanding of the company's products or services.

Is an RM role stressful?

A Client Relationship Manager role can be stressful due to managing client expectations, meeting sales or service targets, and handling complex issues. The workload and client demands often require strong communication, organization, and problem-solving skills, which can contribute to job pressure.

What Is a Client Relationship Manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

How much is the salary of a relationship manager?

The salary of a Client Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Client Relationship Manager?

A Client Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. They address client needs, resolve issues, and identify opportunities for account growth, often using CRM software and communication skills. The role requires understanding client businesses and coordinating with internal teams to deliver tailored solutions.
More about Client Relationship Manager jobs
What are the most commonly searched types of Client Relationship jobs in Springfield, MA? The most popular types of Client Relationship jobs in Springfield, MA are:
What are popular job titles related to Client Relationship Manager jobs in Springfield, MA? For Client Relationship Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Client Relationship Manager jobs in Springfield, MA look for? The top searched job categories for Client Relationship Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Relationship Manager jobs? Cities near Springfield, MA with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 67% Physical, 3% Hybrid, and 30% Remote job distribution, with an average salary of $57,183 per year, or $27.5 per hour.
Director, Client Services

Director, Client Services

Kobie Marketing

Hartford, CT • On-site, Remote

Full-time

Posted 20 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together 

Kobie's Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Strategic Program Leadership

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.

Financial Accountability

  • Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

  • Mentor and develop team members; foster a culture of accountability and continuous improvement.
  • May lead direct reports or project teams depending on account scope.

Market & Competitive Insight

  • Monitor industry trends and competitor programs to inform strategic recommendations.
What you need to be successful
  • 10-12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor's degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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