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Customer Relationship Manager Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge of ForgeFit's product lines and service ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

Customer Relationship Management - Oversee customer accounts and ensure high levels of satisfaction and responsiveness. - Resolve complex or escalated customer issues promptly and professionally ...

Ryder

Customer Development Manager

Hartford, CT · On-site

Develop relationships with all customer buying influences. Develop complete understanding of ... Understand and manage customer satisfaction perception. Conduct regularly scheduled customer ...

iCIMS

Customer Success Manager

Hartford, CT · On-site

$70K - $80K/yr

Strong relationship-building skills across multiple stakeholder levels. * Proven prioritization and case management skills across competing customer needs. * Experience managing a book of business in ...

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Accurately document customer interactions and maintain CRM (Salesforce.com) records * Follow up with customers to ensure satisfaction and build loyalty * Collaborate with internal teams to resolve ...

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Accurately document customer interactions and maintain CRM (Salesforce.com) records * Follow up with customers to ensure satisfaction and build loyalty * Collaborate with internal teams to resolve ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, MA

Customer Relationship Manager information

See Springfield, MA salary details

$12

$26

$50

How much do customer relationship manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer relationship manager in Springfield, MA is $26.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $31.15 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
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Customer Relationship Manager jobs near you

Remote Customer Service Specialist

ForgeFit

Hartford, CT • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply