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Customer Relationship Manager Jobs in Springfield, MA

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Customer Analytics Senior Manager

Hartford, CT · On-site

Who holds 3-5+ years of experience Customer Analytics delivery Who holds 3+ years of experience in CRM Modeling, Reporting, Analytics who is experienced in predictive analytics tools Qualifications ...

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Relationship Banker l - Sturbridge

Sturbridge, MA

$22.50 - $29/hr

Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities

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Relationship Banker I - Hartford

Hartford, CT

$22.50 - $29/hr

Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge of ForgeFit's product lines and service ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Springfield, MA

Customer Relationship Manager information

See Springfield, MA salary details

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How much do customer relationship manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer relationship manager in Springfield, MA is $26.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $31.15 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
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Customer Relationship Manager jobs near you

Business Banking Relationship Manager - Springfield, MA

M&T Bank

Springfield, MA • On-site

$85K - $143K/yr

Full-time

Re-posted 7 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Overview:
Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business; manage risk and credit decisions; and service existing clients through the bank's relationship management program. Work with branch partners to effectively sell to the business customer and cross-sell other bank products.
Primary Responsibilities:
  • Develop new banking relationships with business prospects. Service existing business banking client base. Achieve established goals as outlined by manager.
  • Work with branch partners to maximize sales efforts to business customers and cross sell other products and services that the bank offers. Network with centers of influence to develop business including accountants, attorneys and other referral sources.
  • Evaluate credit information and requests and recommend appropriate loan structure to manage risk. Effectively negotiate with underwriters and clients to maximize revenue and minimize risk.
  • Achieve sales goals with minimum expectations as follows:
  • Revenue of $150M to $400M.
  • Loan production of $4MM to $8MM.
  • Deposit balance production of $400M to $2MM.
  • Manage loan portfolio of $7.5MM to $20MM.
  • Oversee approximately 15 to 40 relationship managed clients.
  • Actively participate in all business banking and retail sales sprints. Achieve call targets and other product sales goals such cash management, visa merchant, and others as assigned. Participate in civic and cultural organizations and programs. Utilize prescribed selling techniques to maximize sales opportunities.

Scope of Responsibilities:
Ability to sell effectively to prospects and clients. Manage and retain existing clients.
Work closely with internal contacts to service clients.
Education and Experience Required:
Bachelor's degree or in lieu of a degree, a minimum of 4 years of related sales/banking experience, or a combination thereof
Knowledge of personal computers and the software utilized by the department
Ability to read and analyze financial statements and tax returns.
Sound credit skills necessary to evaluate loan requests.
Good understanding of Cash Management, Merchant Service, Trade Services products offered to Business Banking customers and ability to identify sales opportunities for those product sets.
Strong interpersonal and presentation skills required.
#LI-AW1
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Springfield, Massachusetts, United States of America

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