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Customer Service Account Manager Jobs in Springfield, MA

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture * Oversee strategic accounts to ensure service expectations, customer needs, and contractual ...

Rent-A-Center

Account Manager

Bloomfield, CT · On-site

$19.55 - $21.02/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

HILTI

Account Manager

Hartford, CT · On-site

$65K - $77K/yr

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

American Iron and Metal

Account Manager

Springfield, MA

  • Retirement

  • PTO

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... exceptional customer service. This is an opportunity to contribute to our company's growth and ...

American Iron and Metal

Account Manager

Springfield, MA · On-site

  • Retirement

  • PTO

... Account Manager to join our dedicated team! In this role, you'll engage directly with catalytic ... exceptional customer service. This is an opportunity to contribute to our company's growth and ...

NY Marketing Firm

Account Manager - Entry Level

Hartford, CT · On-site

$44K - $53K/yr

Company Description POWERED BY PEOPLE Account Management - Entry Level Apply and interview now for ... Fortune 100 & 500 companies hire us to promote their products and services to their customers ...

NY Marketing Firm

Account Manager - Entry Level

Hartford, CT · On-site

$44K - $53K/yr

Company Description POWERED BY PEOPLE Account Management - Entry Level Apply and interview now for ... Fortune 100 & 500 companies hire us to promote their products and services to their customers ...

Ttmtech

Account Manager

Stafford Springs, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services enable customers to reduce the time required to develop new products and bring them to ... Manage at least one (1) customer account with responsibilities including: * Manages customer ...

TTM Technologies

Account Manager

Stafford Springs, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services enable customers to reduce the time required to develop new products and bring them to ... Manage at least one (1) customer account with responsibilities including: * Manages customer ...

Clarest Health

Nurse Account Manager

Hartford, CT

$100K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ... Strong customer service orientation with the ability to manage customer relationships, resolve ...

BLACKHAWK INDUSTRIAL OPERATING CO

Account Manager

Windsor, CT · On-site

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We truly believe in the importance of the local relationships with the customers we service. Our ... The Account Manager is responsible for managing existing and new customer relationships to meet and ...

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Showing results 1-20

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Springfield, MA

Customer Service Account Manager information

See Springfield, MA salary details

$25.9K

$47.2K

$74.7K

How much do customer service account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account manager in Springfield, MA is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $53,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What are popular job titles related to Customer Service Account Manager jobs in Springfield, MA?

For Customer Service Account Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Service Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Account Manager jobs?

Cities near Springfield, MA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Customer Service Manager

Robert Half

CT • On-site

$80K - $100K/yr

Full-time

Posted 25 days ago

Job description

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.

 

Job Description

  • Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
  • Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
  • Serve as the point of escalation for complex customer service and account-related issues
  • Build strong client relationships through proactive communication and service support
  • Monitor team performance metrics, including response times, open work order aging, and service levels
  • Support new account rollouts and partner cross-functionally to ensure smooth implementation
  • Oversee quoting, work order communication, and account documentation processes
  • Partner with the Director on special projects with priority clients

 

Qualifications

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
  • Strong communication, organizational, and problem-solving skills

If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



Ideal Experience:

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
  • Strong communication, organizational, and problem-solving skills



If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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