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Customer Service Account Manager Jobs in Springfield, MA

HILTI

Account Manager Trainee

Hartford, CT · On-site

$51K - $53K/yr

Sell, service, and promote the full Hilti product line directly to walk in customers and smaller ... What's In It for You Our Account Manager Trainees earn between $51,000 - $53,000 base with an 11.5% ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding ... Act as the point of contact and handle customers' individual needs as new functionality and ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding ... Act as the point of contact and handle customers' individual needs as new functionality and ...

John Crane

Sales Account Manager

Hartford, CT

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining ... This role promotes the organization's products and services, ensuring customers receive exceptional ...

Posted today

John Crane

Sales Account Manager

Springfield, MA

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining ... This role promotes the organization's products and services, ensuring customers receive exceptional ...

Posted today

Smiths Group

Sales Account Manager

Springfield, MA · On-site

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining ... This role promotes the organization's products and services, ensuring customers receive exceptional ...

Smiths Group

Sales Account Manager

Hartford, CT · On-site

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining ... This role promotes the organization's products and services, ensuring customers receive exceptional ...

Palo Alto Networks

Major Account Manager

Hartford, CT

$363K/yr

Your Career The Major Account Manager partners with our customers to secure their entire digital ... and services * Travel as necessary within your territory, and to company-wide meetings Your ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Springfield, MA

Customer Service Account Manager information

See Springfield, MA salary details

$25.9K

$47.2K

$74.7K

How much do customer service account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account manager in Springfield, MA is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $53,800.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are popular job titles related to Customer Service Account Manager jobs in Springfield, MA?

For Customer Service Account Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Service Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Account Manager jobs?

Cities near Springfield, MA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Account Manager Relief

Coca-Cola Northeast

South Windsor, CT • Hybrid

$72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Compensation: $72,500 annual salary, plus eligibility for incentives and business mileage reimbursement.

Schedule: Monday – Friday | 7:00 AM – 5:00 PM

Requirements: Must be at least 18 years of age, possess a valid driver’s license, have access to a reliable vehicle, and maintain an acceptable driving record in accordance with company policy. Previous sales experience is preferred.

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

  • You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
  • You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
  • You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.
Job Description

The Account Manager Relief acts as a back-up for the primary Account Manager. In this role, the Account Manager Relief is responsible for collaborating with established distributors, retailers, and internal teams to sell and order products into existing accounts within assigned sales routes.

Essential Duties & Responsibilities
  • Educate and excite customers about our leading portfolio of beverages
  • Analyze customer needs and business trends to help grow both their profitability and our own business
  • Ensure brands and packages sold align with an account’s consumer demographics
  • Sell incremental displays, equipment placements and promotional programs
  • Maintain appropriate inventory levels, company assets, promotional ad signage, and displays
  • Ensure each account meets defined merchandising standards, determine stores’ product needs and transmit appropriate replenishment orders
  • Communicate and collaborate account activities to appropriate business partners
  • Utilize sales force automation tools
  • Work with customers to promptly address and resolve any concerns or discrepancies pertaining to their orders
Job Requirements
  • High school diploma, GED or equivalent required
  • Bachelor’s degree preferred
  • 1+ years of relevant sales experience preferred
  • Must have the ability to regularly lift, push and pull up to 55 pounds, reach above head height, squat, kneel, bend and reach
  • Proficiency in using company software and other sales tools to manage accounts, track progress, and generate reports
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, distributors, and internal teams
  • Valid driver’s license, driving record within policy guidelines, and insurance that meets company requirements
  • Ability to work in a hybrid environment encompassing both office-based tasks and frequent local travel to distribution and retail centers. This role may entail extended periods of standing, sitting, as well as the physical handling of job-related supplies

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off,  fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.

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