ZipRecruiter

Log In

1

Customer Service Account Manager Jobs in Springfield, MA

Yellowstone Landscape

Account Manager

Chicopee, MA · On-site

$70K - $80K/yr

As an Account Manager you'll feel right at home in your "field" office, always being on the go ... High profile customers, worksites and landscape results * Opportunity to advance within one of the ...

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ... Strong customer service orientation with the ability to manage customer relationships, resolve ...

Clarest Health

Nurse Account Manager

Hartford, CT · On-site

$100K - $105K/yr

We're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves ... Strong customer service orientation with the ability to manage customer relationships, resolve ...

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go ... High profile customers, worksites and landscape results * Opportunity to advance within one of the ...

PLATINUM POINT EXECUTIVES INC

Be Seen First

Entry Level Account Manager

West Hartford, CT · On-site

$60K - $80K/yr

We are seeking an Entry Level Account Manager to join our team! You will resolve customer questions ... Present and sell company products and services to new and existing customers * Prospect and contact ...

PLATINUM POINT EXECUTIVES INC

Be Seen First

Entry Level Account Manager

West Hartford, CT · On-site

$60K - $80K/yr

We are seeking an Entry Level Account Manager to join our team! You will resolve customer questions ... Present and sell company products and services to new and existing customers * Prospect and contact ...

ArcBest

Associate Account Manager Enfield, CT

Enfield, CT · On-site

$26.93 - $30.77/hr

... customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in ...

Nidec Motor

Key Account Manager

Amherst, MA · On-site

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships ... services. They lead cross functional account planning efforts, ensure coordinated customer ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Springfield, MA

Customer Service Account Manager information

See Springfield, MA salary details

$25.9K

$47.2K

$74.7K

How much do customer service account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account manager in Springfield, MA is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $53,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What are popular job titles related to Customer Service Account Manager jobs in Springfield, MA?

For Customer Service Account Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Service Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Account Manager jobs?

Cities near Springfield, MA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Account Manager

Yellowstone Landscape

Chicopee, MA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Yellowstone Landscape rating

7.1

Company rating: 7.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

11th of 36 rated gardening and landscaping

Job description

Do you love landscaping? Spending time outside marveling at nature’s beauty surrounded by the smell of freshly cut grass? If you answered yes, then Yellowstone Landscape could be the place for you! As an Account Manager you’ll feel right at home in your “field” office, always being on the go, checking in on your crews and meeting with clients to ensure that we’re exceeding their expectations. There’s no such thing as monotony here! At Yellowstone, we’re always learning, changing and growing. Join our team as an Account Manager!

Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately-owned commercial landscaping company in the nation, we offer exciting career opportunities for Landscape Professionals across the United States. To learn more, please visit our website: www.yellowstonelandscape.com.

What You'll Do:

  • Hire, train and develop maintenance crews to work efficiently and safely.
  • Use the latest industry technology and applications to manage your team, schedule crews, calculate and track hours and keep to your budget.
  • Serve as the main point of contact for your clients. Meet with them proactively and regularly while serving as a consultative subject matter expert. 
  • Use your creativity to design and propose enhancements to existing landscapes.
  • Assist the sales team with winning new work to add to your book of business.
  • Coordinate with other departments including Irrigation, Fert/Spray, Safety and the Field Support Team (aka our back office) to promote a seamless workflow.

What We're Looking For:

  • Bachelor’s degree in Horticulture, Turfgrass or related major preferred. Associate degree or relevant experience will also be considered.
  • Very rarely do we hire anybody into this role that doesn’t have landscape experience. Plant knowledge is key.
  • Someone who loves a challenge - Mother Nature, budgets, short staffed on a Monday morning – you know the drill!
  • Ability to comfortably have conversations with people of all backgrounds. Interact with your crews, Board Presidents, and our senior management/CEO.
  • Knowledge of Spanish is a plus.

Why Join Yellowstone?

  • Competitive pay; paid weekly
  • Full group benefits package including health, dental, vision, 401k with a company match, paid time off and holiday pay
  • Competitive incentive opportunities may be available based on performance, role, and work location
  • Industry leading safety programs
  • Company provided work shirts and safety gear
  • Equipped with optimal and most professional equipment
  • High profile customers, worksites and landscape results
  • Opportunity to advance within one of the industry’s fastest growing companies
  • A company that values and appreciates YOU

Become part of the team dedicated to Excellence in Commercial Landscaping!



What Yellowstone Landscape employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply