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Customer Experience Coordinator Jobs in Decatur, GA

XWELL

Experience Coordinator

Atlanta, GA · On-site

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing ...

Modena Ristorante Vinoteca Llc

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Guest Experience Coordinator

Marietta, GA · On-site

$16 - $20/hr

Guest Experience Coordinator Modena Ristorante Vinoteca | Marietta, GA Exceptional hospitality ... Experience in upscale hospitality, restaurants, hotels, or customer-facing service is preferred

Modena Ristorante Vinoteca Llc

Be Seen First

Guest Experience Coordinator

Marietta, GA · On-site

$16 - $20/hr

Guest Experience Coordinator Modena Ristorante Vinoteca | Marietta, GA Exceptional hospitality ... Experience in upscale hospitality, restaurants, hotels, or customer-facing service is preferred

CP Group

Tenant Experience Coordinator

Atlanta, GA

The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key ... Customer Service and Communication * Serve as liaison between Property Management team and the ...

CP Group

Tenant Experience Coordinator

Atlanta, GA

The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key ... Customer Service and Communication * Serve as liaison between Property Management team and the ...

Dogtopia

Client Experience Coordinator

Atlanta, GA · On-site

$17/hr

... Experience Coordinator to become the first point of contact for future pet parents. If you enjoy ... This role combines customer service, inside sales, and relationship building to help new families ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

Tjx

Customer Experience Supervisor

Atlanta, GA

$14.25 - $14.75/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

Nexora Talent

Remote- Customer Experience Service

Atlanta, GA · Remote

$15.50 - $21/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

TJX Companies

Retail Customer Experience Coor

Austell, GA · On-site

$13 - $13.50/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

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Customer Experience Coordinator information

See Decatur, GA salary details

$12

$19

$27

How much do customer experience coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience coordinator in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.07 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Coordinator jobs in Decatur, GA? For Customer Experience Coordinator jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Coordinator jobs in Decatur, GA look for? The top searched job categories for Customer Experience Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Coordinator jobs? Cities near Decatur, GA with the most Customer Experience Coordinator job openings:
Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,171 per year, or $19.8 per hour.

Experience Coordinator

XWELL

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Description:

Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.

Responsibilities:
Guest Service:

  • Greet guests with a warm and welcoming demeanor, creating a positive first impression.
  • Engage with guests to understand their preferences and tailor spa services to meet individual needs.
  • Function as a liaison between spa staff and guests to facilitate smooth communication.
  • Maintain a professional and ethical approach in all interactions with guests.

Appointment Management:

  • Schedule and manage spa visits efficiently, including walk-ins and online bookings.
  • Coordinate with service providers to ensure accurate scheduling and timely service delivery.[RO1]

Facility Maintenance:

  • Ensure the cleanliness and orderliness of the spa reception area.
  • Report any maintenance issues to the appropriate personnel.

Sales:

  • Promote spa services and products to guests.
  • Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
  • Provide product knowledge and recommendations to customers.
  • Process spa payment accurately and efficiently.

Team Collaboration:

  • Collaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.
  • Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Problem Resolution:

  • Address and resolve guests concerns or issues promptly and professionally.
  • Escalate complex matters to management when necessary.

Compliance:

  • Adhere to all regulations and polices related to spa operations.
  • Maintain confidentiality regarding guests’ information and spa procedures.
  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
  • Follow spa policies and procedures related to health and safety.

Required Qualifications:

  • Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.
  • Excellent interpersonal and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using computer systems and booking software.
  • Ability to remain calm and composed in demanding environments.

Preferred Qualifications:

  • Previous experience as a customer service, hospitality, or spa coordinator
  • Knowledge of spa services and products.
  • Additional Education or Certification in Hospitality.

Core Competencies:

  • Communication
  • Results Driven
  • Customer Focus
  • Teamwork

Benefits:

  • Competitive Hourly Wage
  • Employee Discounts on Products and Services
  • Flexible scheduling
  • Medical Dental, Vision, and Pet Insurance
  • 401K with Corporate Match
  • Generous PTO Plan
  • *Tuition Reimbursement

Join us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!

*Full-time positions only.

Requirements:


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