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Customer Engineer Jobs in Kentucky (NOW HIRING)

Hitachi, Ltd.

Electrical HW Sr. Engineer

Harrodsburg, KY · On-site

$85K - $111K/yr

The candidate will need to work directly with customer engineers, and team members, to negotiate some product requirements. The candidate will be responsible for working with customer engineers to ...

Hitachi

Electrical HW Sr. Engineer

Harrodsburg, KY

$85K - $111K/yr

The candidate will need to work directly with customer engineers, and team members, to negotiate some product requirements. The candidate will be responsible for working with customer engineers to ...

Astemo Ltd

Sr. Mechanical Engineer

Harrodsburg, KY · On-site

$82K - $109K/yr

You'll be responsible for understanding customer requirements and then working with a global engineering team to design/develop an inverter/power control unit to meet customer needs. This role work ...

Astemo

Sr. Mechanical Engineer

Harrodsburg, KY

$82K - $109K/yr

You'll be responsible for understanding customer requirements and then working with a global engineering team to design/develop an inverter/power control unit to meet customer needs. This role work ...

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All JobsCustomer Engineer JobsCustomer Engineer Jobs in Kentucky

Customer Engineer information

See Kentucky salary details

$33.9K

$68.2K

$94.2K

How much do customer engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer engineer in Kentucky is $68,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $78,200.00 per year, depending on experience, location, and employer.

How does a customer engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What is a customer engineer?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a customer engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.

What are the most commonly searched types of Customer Engineer jobs in Kentucky?

The most popular types of Customer Engineer jobs in Kentucky are:

What are popular job titles related to Customer Engineer jobs in Kentucky?

For Customer Engineer jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Engineer jobs in Kentucky look for?

The top searched job categories for Customer Engineer jobs in Kentucky are:

What are popular job titles related to Customer Engineer jobs in KY?

For Customer Engineer jobs in KY, the most frequently searched job titles are:

Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,239 per year, or $32.8 per hour.

Customer Service Engineer

Worldwide TechServices

Hebron, KY

Full-time

Re-posted 29 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 223 rated it services

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

What Worldwide TechServices employees say

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