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Customer Engagement Associate Jobs (NOW HIRING)

BradyPLUS

Customer Engagement Specialist

Las Vegas, NV · On-site

General information Name Customer Engagement Specialist Ref # 3166 City Las Vegas State Nevada ... Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for ...

MFS

Client & Sales Engagement Associate

Boston, MA · On-site

THE ROLE The Client & Sales Engagement Associate under the direction of the Manager will be ... Develop technical knowledge of the CRM database which is a central resource to maintain and track ...

LeaderWorks Inc

Customer Engagement Specialist

Monument, CO · On-site

$28.97 - $31.65/hr

Customer Engagement Specialist Are you passionate about building meaningful connections and ... High school diploma or equivalent; associate's or bachelor's degree is a plus. * Strong verbal and ...

Apply Early

ARS

Customer Engagement Representative

Sunnyvale, CA · On-site

$20 - $30/hr

We're hiring Retail Sales Associate to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by ...

Ema

Customer Engagement Manager

San Francisco, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to ... Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are ...

Ema

Customer Engagement Manager

Bodega Bay, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to ... Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are ...

Apply Early

ARS

Customer Engagement Representative

San Jose, CA

$20 - $30/hr

We're hiring Retail Sales Associate to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by ...

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Customer Engagement Associate information

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$23K

$47K

$72.5K

How much do customer engagement associate jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer engagement associate in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a customer engagement job?

A customer engagement associate is responsible for building positive relationships with customers through communication, problem-solving, and support. The role often involves using communication tools like email, chat, or phone, and requires strong interpersonal skills. It aims to enhance customer satisfaction and loyalty, contributing to a company's success.

What does customer engagement do?

A Customer Engagement Associate focuses on building and maintaining positive relationships with customers through communication, problem-solving, and providing support. They use tools like CRM software to track interactions and aim to enhance customer satisfaction and loyalty, often working in a fast-paced environment that requires strong communication skills.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Experience Executive tend to have the highest salaries, often exceeding $70,000 annually depending on industry and location. Advanced positions requiring leadership skills, industry knowledge, and experience typically offer higher compensation.

What are Customer Engagement Associates?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

How much do customer engagement specialists make?

Customer Engagement Associates typically earn between $35,000 and $55,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced specialists with skills in CRM tools and communication can earn higher salaries.

What are the key skills and qualifications needed to thrive as a Customer Engagement Associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a Customer Engagement Associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What cities are hiring for Customer Engagement Associate jobs? Cities with the most Customer Engagement Associate job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement Associate jobs? States with the most job openings for Customer Engagement Associate jobs include:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Digital Engagement Associate

Digital Engagement Associate

Desert Financial Credit Union

Phoenix, AZ • On-site

Full-time

Posted 15 days ago

Key responsibilities

  • Provide prompt, efficient, and accurate service in response to digital and phone requests, inquiries, or problems by researching and providing effective solutions that support member satisfaction and loyalty.

  • Create exceptional member experiences to achieve organizational objectives through in-depth knowledge of credit union products and services.

  • Accurately assess member needs, educate members, and recommend appropriate financial solutions that contribute to growth and engagement.

Desert Financial Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Digital Engagement Associate contributes to the success of the credit union by responding to member inquiries, enhancing member interactions, and strengthening relationships through digital channels including chat, email, and phone. They support organizational objectives for growth and deepening member relationships by providing accurate information and making appropriate product and service recommendations. Digital Engagement Associates manage a high volume of member interactions while delivering timely, professional and positive experiences. They positively represent the credit union with integrity and exemplify Desert Financials' Vision and Core Values through every interaction.
What you will do here:
Provide prompt, efficient, and accurate service in response to digital and phone requests, inquiries, or problems by researching and providing effective solutions that support member satisfaction and loyalty.
Create exceptional member experiences to achieve organizational objectives through in-depth knowledge of credit union products and services. Accurately assess member needs, educate members and recommend appropriate financial solutions that contribute to growth and engagement.
Demonstrate exceptional written and verbal communication skills with a high attention to detail and the ability to adapt tone for digital environments. Identify trends, escalate priority issues and collaborate across teams to improve processes and member experiences.
Exhibit high levels of personal drive and strong time management skills to effectively prioritize and manage workload to achieve performance objectives. Initiate and pursue self-development opportunities.
Maintain and expand knowledge of systems, processes, procedures, and regulatory guidelines. Demonstrate learning agility to adapt to new tools, technologies, and procedures.
Perform other job-related duties as assigned.
What you will need:
High School Diploma or GED required.
2+ years of customer service experience required.
1+ year Contact Center experience preferred.
Exceptional written and verbal communication skills with the ability to tailor tone and approach for digital channels (chat, email, phone) required.
Strong problem-solving, analytical and decision-making skills to assess member needs and identify appropriate solutions required.
Demonstrated emotional intelligence and empathy to build trust and positive connections in a virtual environment required
Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail in a high-volume environment required.
Demonstrated competence using Microsoft Office Suite (Outlook, Excel, Word) required.
Detailed knowledge of financial services and products such as auto loans, home equity loans, mortgage, deposit, and checking accounts preferred.
Extensive experience with member contact and ongoing relationship building preferred.
Contact Center experience working with chat, digital and/or phone systems preferred.
Working knowledge of Saleforce.com or similar CRM systems preferred.
NMLS - Nationwide Multistate Licensing System required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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