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Customer Engagement Associate Jobs in Indiana (NOW HIRING)

Big Lots

Customer Service Associate

Remington, IN

$13.75 - $18.75/hr

Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Marion, IN

$13 - $18/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Duties and Responsibilities: • Provides customer engagement in positive and approachable manner ...

Variety Stores LLC

Customer Service Associate

Anderson, IN

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Duties and Responsibilities: • Provides customer engagement in positive and approachable manner ...

Roses Discount Stores

Customer Service Associate

Marion, IN · On-site

$13 - $18/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Duties and Responsibilities: • Provides customer engagement in positive and approachable manner ...

Roses Discount Stores

Customer Service Associate

Anderson, IN · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Duties and Responsibilities: • Provides customer engagement in positive and approachable manner ...

Roses Discount Stores

Customer Service Associate

Marion, IN

$12.25 - $17/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Duties and Responsibilities: • Provides customer engagement in positive and approachable manner ...

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All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Indiana

Customer Engagement Associate information

See Indiana salary details

$21.9K

$44.7K

$69K

How much do customer engagement associate jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement associate in Indiana is $44,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $52,800.00 per year, depending on experience, location, and employer.

What are Customer Engagement Associates?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Customer Engagement Associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a Customer Engagement Associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What are the most commonly searched types of Customer Engagement jobs in Indiana? The most popular types of Customer Engagement jobs in Indiana are:
What cities in Indiana are hiring for Customer Engagement Associate jobs? Cities in Indiana with the most Customer Engagement Associate job openings:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Indiana as of May 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,687 per year, or $21.5 per hour.

Customer Engagement Specialist (Rehash Sales)

Bath & Cabinet Experts

Carmel, IN • Remote

Full-time

Posted 21 days ago

Job description

Bath Experts | Exclusive Jacuzzi Bath Remodel Dealer

Compensation: Salary + Commission

Location: Remote

Employment Type: Full-Time

About the Customer Engagement Specialist:

Bath Experts is seeking a motivated, Customer Engagement Specialist to support our sales organization through thoughtful follow-up and customer re-engagement. In this role, you will reconnect with warm customers who previously had an in-home consultation but did not move forward, reviewing prior sales activity to understand their needs and objections. You'll provide consultative support, nurture relationships, and help move opportunities forward through meaningful follow-up and coordination.

This is a part-time role designed to support conversion efforts.

What You'll Do:
  • Re-engage warm customer leads (Demo - No Sale) to coordinate and schedule follow-up appointments
  • Manage volume rehash and retention efforts by reviving and saving cancelled contracts
  • Review sales recordings, notes, and photos to understand prior appointments and identify rehash opportunities
  • Contact customers via phone and email to understand objections and reasons for not moving forward
  • Provide consultative sales support by reviewing options and guiding next actions
  • Accurately document activity, notes, and outcomes in the CRM
  • Maintain professionalism and brand standards in all customer interactions
  • Through our sales training program, you will learn the techniques to:
    • Deliver effective sales presentations over the phone 
    • Overcome objections and reengage with customers
    • Utilize CRM tools and sales technology to manage and track sales activity
What We're Looking For:
  • High inside sales IQ with the ability to work warm, rehash-style opportunities
  • Prior phone sales, inside sales, customer service experience preferred
  • Strong customer service and consultative selling skills with proven objection-handling ability
  • Organized, detail-oriented, and self-motivated
  • Strong analytical skills to assess opportunities and tailor solutions
  • Excellent verbal and written communication skills
  • Ability to work independently in a full-time, production-focused role

Why Rehash Sales? Rehash sales gives you the opportunity to work with warm, high-intent leads - customers who have already shown interest. This role rewards strong listening skills, problem-solving, and the ability to overcome objections to turn missed opportunities into wins.

Why Work at Bath Experts?
  • Exclusive Jacuzzi partnership (Indiana, Ohio, & Kentucky)
  • Represent a premium brand and sell premium products
  • Top-tier training and sales support
  • Strong leadership, strong culture, strong compensation
  • Ongoing career development opportunities

You'll join a company that invests heavily in your success - giving you the tools, the training, the leads, and the support to grow your income and your career.

Similar roles: Inside Sales Representative, Rehash Sales Representative, Rehash Sales, Inside Sales Associate, Phone Sales Representative, Account Executive, Inside Sales Account Representative, Sales Account Representative, Inside Sales Specialist

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