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Customer Engagement Associate Jobs in Indiana (NOW HIRING)

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Customer Engagement Associate information

See Indiana salary details

$21.9K

$44.7K

$69K

How much do customer engagement associate jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer engagement associate in Indiana is $44,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $52,800.00 per year, depending on experience, location, and employer.

What are Customer Engagement Associates?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Customer Engagement Associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a Customer Engagement Associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What are the most commonly searched types of Customer Engagement jobs in Indiana? The most popular types of Customer Engagement jobs in Indiana are:
What cities in Indiana are hiring for Customer Engagement Associate jobs? Cities in Indiana with the most Customer Engagement Associate job openings:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,687 per year, or $21.5 per hour.
Sales Associate - Glenbrook Square (Seasonal)

Sales Associate - Glenbrook Square (Seasonal)

The Children's Place

Fort Wayne, IN

$13.75 - $18.75/hr

Part-time

Posted 9 days ago

Childrens Place rating

4.7

Company rating: 4.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

96th of 104 rated fashion retailers

Job description

Location:

Fort Wayne, IndianaJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.
Responsibilities:

Key Accountabilities:

  • Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
  • Greet and acknowledge customers while providing the appropriate level of service
  • Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for "out of stock" items when necessary
  • Exercise sound judgment in effectively addressing customer concerns
  • Demonstrate the appropriate level of selling skills to positively impact conversion
  • Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented
  • Follow company standards of merchandise presentation, signage, and display
  • Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
  • Perform daily housekeeping duties to company standard
  • Guarantee company assets by ensuring adherence to all Loss Prevention procedures
  • Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
  • Contribute focused, well-managed efforts towards achievement of store goals
  • Exhibit flexibility by processing stock when necessary

Education and Experience:

  • High School diploma or equivalent
  • Previous retail experience preferred
  • Must be at least 18 years of age

Skills and Behaviors:

  • Excellent customer engagement
  • Demonstrated time management and organizational skills
  • Ability to work in team environment
  • Must be adaptable and flexible to changing priorities
  • Ability to work a flexible schedule to meet business needs,  including weekends, overnights, evenings, and call-in shifts
  • Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

What Childrens Place employees say

Pay

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