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Customer Engagement Manager information

See Indiana salary details

$32.8K

$93.4K

$161.8K

How much do customer engagement manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer engagement manager in Indiana is $93,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $117,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Engagement Manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What Is a Customer Engagement Manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a Customer Engagement Manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a Customer Engagement Manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
What are the most commonly searched types of Customer Engagement jobs in Indiana? The most popular types of Customer Engagement jobs in Indiana are:
What are popular job titles related to Customer Engagement Manager jobs in Indiana? For Customer Engagement Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Engagement Manager jobs in Indiana look for? The top searched job categories for Customer Engagement Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Engagement Manager jobs? Cities in Indiana with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $93,370 per year, or $44.9 per hour.

Customer Engagement Specialist

Kirby Risk

Lafayette, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

108th of 156 rated electronics manufacturers

Job description

Customer Engagement Specialist
Do you have a passion for customer service excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate?
If so, we want you on our team.
At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs.
What You'll Do as a Customer Engagement Specialist
In this role, you'll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability.
You'll:
  • Determines pricing for quotations
  • Collaborates with purchasing to provide information for bidding raw components
  • Communicates with production, purchasing, and shipping to ensure on time delivery to customers
  • Maintains working relationship with internal and external customers to ensure customer service excellence
  • Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary

What Makes You a Great Fit
  • High School diploma/GED or equivalent work experience
  • College level coursework or 2+ years relevant work experience
  • Entrepreneurial approach to balance winning new orders while improving profit margin
  • Strong math skills to accurately manage product cost data
  • Strong interpersonal, customer contact skills, and telephone etiquette
  • Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel

What to Expect in This Role
  • Ability to lift up to 50 lbs. and adapt to varied work environments
  • Travel to customer sites as needed
  • Perform in a fast-paced manufacturing business environment
  • Schedule: Monday-Friday, 8 am-5 pm

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other-and our customers-with respect and urgency.
When you join Kirby Risk, you're not just taking a job-you're joining a company where you can build a career.
Benefits That Work for You
We provide a complete package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Ready to help customers keep their operations running at peak performance? Apply today and grow with Kirby Risk Service Center!
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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