ZipRecruiter

Log In

1

Customer Engagement Associate Jobs in Chicago, IL

next page

Showing results 1-20

All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Chicago, IL

Customer Engagement Associate information

See Chicago, IL salary details

$23.7K

$48.4K

$74.7K

How much do customer engagement associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer engagement associate in Chicago, IL is $48,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $57,200.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Customer Engagement jobs in Chicago, IL?

The most popular types of Customer Engagement jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Engagement Associate jobs?

Cities near Chicago, IL with the most Customer Engagement Associate job openings:

Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,416 per year, or $23.3 per hour.

Life Engagement Associate

Churchill Place Memory Care

Glen Ellyn, IL • On-site

$15 - $16/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

ABOUT US:

Churchill Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.

GENERAL STATEMENT OF POSITION:
Works together with the Life Engagement Director to ensure that activities services are available and provided to the residents to help fulfill their basic psychological, social and spiritual needs

Benefits:

  • PTO accrual on day 1
  • Employee Recognition Program
  • Paid Sick Time
  • Medical, Dental, Vision, and Prescription Drug Insurance
  • Wellness Program
  • Employee Assistance Program
  • Holiday Pay
  • 401k
  • Diversity and Inclusion
  • Great Place to Work Certified
  • Working in an environment that provides personal fulfillment

How You Will Make an Impact

  • Making a difference in our resident’s lives each day
  • Providing just the right amount of care and self-care that our residents need while promoting independence
  • Ensuring our resident’s well-being through meaningful relationships
  • Creating moments of connection and joy
  • Providing a loving, compassionate environment that supports the growth and wellbeing of every individual who works, visits and lives within our community.

We train, mentor and support you every step of the way!

IND123