Customer Engagement Associate Jobs in Berkeley, CA

Description

Location of Position: Marin Headlands, Sausalito, California 

Reports to: Public Programs Manager

Position Classification & Expected Hours of Work, and Travel: 

• This is a part-time, non-exempt position.
• This position works one 8-hour shift per week, every Saturday, onsite.
• Weekend work is required.
• Days and hours of work may vary according to the needs of The Marine Mammal Center.
• Travel is not expected for this position.

Compensation Range: $26.00 - $28.00 per hour

Benefits:  

• Sick Time
• 401k Retirement Plan
• Employee Assistance Program

Job Summary:
The Conservation Engagement Associate supports the daily operations of The Marine Mammal Center's public programs by providing excellent customer service, greeting, welcoming, and directing visitors upon arrival, leading public programs, and working closely with the Conservation Engagement team to enhance visitor experience. As an integral part of the team that engages with the public, this role will work to inspire the next generation of ocean stewards and visitors to the Center to act in support of our ocean and marine mammals. 

Essential Functions:

Conservation Engagement Support: 95%

• Support front of house operations, including greeting visitors, verifying ticket reservations at the information desk, answering questions, promoting the Center's programs, and engaging visitors about the Center's work and mission.
• Serve as front of house lead, including opening and closing for the public, managing and supporting the scheduled volunteers, and/or filling in as a tour guide or docent. 
• Answer and direct phone calls in a polite and friendly manner.
• Lead tours and perform docent duties.
• Serve as a mentor and guide for Conservation Engagement volunteers to ensure the highest quality visitor experience.
• Maintain and ensure a clean, well-stocked, and safe environment for visitors. 
• Support in evaluation of the visitor experience through surveys, timing, and tracking.

Other Duties as Assigned: 5%

• May represent and promote the Center through donor cultivation participation in partnership with the department as opportunities arise.
• Perform special projects and research as assigned.
• Perform other duties as assigned.

Supervisory Responsibility:

None

Knowledge, Skills, and Abilities:

• Enthusiasm for environmental conservation and marine life.
• Ability to provide exceptional customer service to diverse audiences. 
• Ability to provide conflict resolution, maintain adaptability, empathy, and optimism under pressure.
• Basic knowledge and experience with reservation/ticketing system. Experience operating Eventbrite preferred.
• Ability to convey information effectively, both orally and in writing.
• Ability to understand and follow written and oral instructions and priorities as set by management. 
• Ability to work collaboratively and maintain open communication in a team environment.
• Ability to learn from change, challenges, and feedback.
• Minimal organizational skills or ability to learn attention to detail, multi-tasking, and time-management.
• Minimal skills or ability to learn Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and videoconference technology (Slack, Teams, Zoom). 
• Ability to establish and maintain effective working relationships with those contacted in the course of work, which may include staff, volunteers, training participants, and members of the public. 
• Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public. 
• Willingness to support and participate in The Marine Mammal Center's diversity, equity, and inclusion programs. 

Qualifications and Experience:

• This position requires a combination of education and experience equivalent to being currently enrolled in college or having an associate or bachelor's degree in administration, education, marine science or related field; and at least 1 year of experience in customer service or equivalent experience.
• Proof of COVID-19 Vaccination or waiver (medical or religious).
   

Work Environment & Physical Requirements: 

• This position operates in a professional office and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways. 
• Ability to stand/walk up to 3 hours without a break.
• Ability to walk/cover up to 5 miles during a shift on a frequent basis.
• Ability to sit/stand/walk for extended periods of time.
• Ability to climb stairs and move around the facility for extended periods of time.
• Ability to lift and/or move up to 30 pounds.
• Routinely work outdoors in weather conditions and elements.
• Routinely uses standard office equipment requiring repetitive motion in tasks.
• Ability to work at a desk for extended periods of time using a computer.
• Ability to work in an open cubicle office space environment with many distractions. 
• Limited exposure to allergens and zoonotic diseases.
• Involves strong smells associated with dead animals (carcasses) and the care of live animals.

OUR COMMITMENT TO DIVERSITY

The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment.  We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.

OUR MISSION

The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.

ABOUT THE MARINE MAMMAL CENTER

The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education. 

For more information, please visit our "About Us" page at www.marinemammalcenter.org

To Apply: 

Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.

Note that applications without a cover letter will not be considered.

In your cover letter, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). 

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.