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Customer Engagement Associate Jobs (NOW HIRING)

MSIGHTS

Client Engagement Associate

Charlotte, NC · On-site

Position Overview The Client Engagement Associate (CEA) a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the ...

MSIGHTS

Client Engagement Associate

Charlotte, NC · On-site

Position Overview The Client Engagement Associate (CEA) a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the ...

DivaDance

Sales & Engagement Associate

North Las Vegas, NV · On-site

$17.50/hr

Sales & Engagement Associate DivaDance (Part-Time) Position: Part-Time Location: 3251 W Criag Rd ... This role blends customer service, sales, and content creation to support both client retention and ...

DivaDance

Sales & Engagement Associate

North Las Vegas, NV · On-site

$17.50/hr

Sales & Engagement Associate - DivaDance (Part-Time) Position: Part-Time Location: 3251 W Criag Rd ... This role blends customer service, sales, and content creation to support both client retention and ...

Profound

Engagement Associate

New York, NY · On-site

$108K - $115K/yr

Customer Success • New York, New York • In-office Apply Refer someone Apply Refer someone ... As an Engagement Associate, you'll partner closely with the Engagement Management team to address ...

Ampcus

Customer Engagement

Owings Mills, MD

Job Title: Customer Engagement Location(s): Owings Mills, MD This position is responsible for ... The associate will assist in the clarification and development of process improvements and ...

DivaDance

Sales & Engagement Associate

North Las Vegas, NV · On-site

$17.50/hr

Sales & Engagement Associate - DivaDance (Part-Time) Position: Part-Time Location: 3251 W Criag Rd ... This role blends customer service, sales, and content creation to support both client retention and ...

PharmaForceIQ

Optichannel Engagement Associate

PA · Remote

Engagement Associate Location: Remote Company: PharmaForceIQ Inc. Job Type: Full-time, Exempt About ... PharmaForceIQ is a real-time customer engagement platform built specifically for life sciences. We ...

Legora

Engagement Associate

New York, NY · On-site

$125K - $150K/yr

We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No ... What You'll Do * Support Engagement Directors / Senior Managers on Strategic and Enterprise ...

Sana Labs AB

Engagement Associate

New York, NY · On-site

$80K - $156K/yr

Join our NYC team as an Engagement Associate and work alongside a team of highly motivated people ... While doing so we define what the future Sana's customer success, solution engineering and ...

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Customer Engagement Associate information

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How much do customer engagement associate jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement associate in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are Customer Engagement Associates?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Customer Engagement Associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a Customer Engagement Associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What cities are hiring for Customer Engagement Associate jobs? Cities with the most Customer Engagement Associate job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Customer Engagement Associate jobs? States with the most job openings for Customer Engagement Associate jobs include:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in the United States as of May 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Client Engagement Associate

Client Engagement Associate

MSIGHTS

Charlotte, NC • On-site

Full-time

Posted 7 days ago

Job description

Position Overview
The Client Engagement Associate (CEA) a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the best reporting and data quality possible. A typical day for a CEA includes monitoring of day-to-day MSIGHTS Platform operations and usage, data QA, client training and support on the Platform, coordination with the technology team to meet deliverables, manage client projects, and resolve data issues. The Client Engagement Associate is data-driven and eager to learn.
Responsibilities
  • Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
  • Provide support, training and daily operations for client users and their vendor partners.
  • Perform ad hoc data analysis, research, and QA as required to ensure data integrity and resolve existing or potential data issues.
  • Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
  • Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
  • Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development, and ad hoc requests.
  • Create and maintain documentation of reporting data logic and all new developments in the Platform and user accounts.

Qualifications
  • Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to offer and anticipate future needs.
  • Ability to learn data relationships and hierarchies quickly for client implementation.
  • Strong communications skills - both written and verbal - and the ability to work well with an internal team.
  • Must be detail oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
  • Exceptional project management, analytical and problem-solving skills, and experience applying these skills to resolve application design considerations and client business issues.
  • Strong working knowledge of MS Excel is essential. An ability to quickly learn software programs is a major plus.
  • Bachelor's Degree or equivalent.

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