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Customer Engagement Associate Jobs in Texas (NOW HIRING)

Energy Worldnet

Client Success Associate

Decatur, TX · On-site

$45K - $65K/yr

Join Our Team as a Client Success Associate! Location & Work Arrangement This is a hybrid position ... This role is ideal for individuals who enjoy problem-solving, customer engagement, and growing ...

Peak Point

Community Engagement Associate

Austin, TX · On-site

$600 - $900/wk

As a Community Engagement Associate , you'll represent nonprofit campaigns at local events and ... Background in customer service, retail, sales, or hospitality is a plus (not required) * Self ...

Peak Point

Community Engagement Associate

Austin, TX · On-site

$600 - $900/wk

As a Community Engagement Associate , you'll represent nonprofit campaigns at local events and ... Background in customer service, retail, sales, or hospitality is a plus (not required) * Self ...

Peak Point

Community Engagement Associate

Austin, TX · On-site

$600 - $900/wk

As a Community Engagement Associate , you'll represent nonprofit campaigns at local events and ... Background in customer service, retail, sales, or hospitality is a plus (not required) * Self ...

Xcel Energy

Associate Engagement Manager

Amarillo, TX · On-site

$84K - $120K/yr

Associate Engagement Manager Position Summary Key enterprise position leading the development ... At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

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All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Texas

Customer Engagement Associate information

See Texas salary details

$21.4K

$43.8K

$67.5K

How much do customer engagement associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer engagement associate in Texas is $43,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $51,700.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Customer Engagement jobs in Texas?

The most popular types of Customer Engagement jobs in Texas are:

What cities in Texas are hiring for Customer Engagement Associate jobs?

Cities in Texas with the most Customer Engagement Associate job openings:

Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,752 per year, or $21 per hour.

Client Success Associate

Energy Worldnet

Decatur, TX • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Join Our Team as a Client Success Associate!
Location & Work Arrangement
This is a hybrid position based in the Dallas-Fort Worth (DFW) area and requires regular in-office attendance.
Candidates must reside in or be willing to relocate to the DFW area before their start date if they are not in commuting distance. Relocation assistance is not provided.
Through October 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas, 2 to 4 days per week as required to support training, collaboration, coaching, decision-making, and business outcomes.
EWN's headquarters will be relocating to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, with an estimated date of November 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role.
About Us
At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.
We are seeking a motivated and customer-focused Client Success Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problem-solving, customer engagement, and growing their skills within a collaborative, fast-paced environment.
If you're passionate about learning new systems, and building a foundation for long-term career growth, we'd love to hear from you!
Please note: We do not support employment visa sponsorship (e.g., H-1B visa).
What You'll Do
As an Client Success Associate at EWN, you will:
  • Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately
  • Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions
  • Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best-practice recommendations to drive adoption and value realization
  • Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction
  • Collaborate with cross-functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency
  • Prepare and deliver client-facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes
  • Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross-sell opportunities
  • Lead or support special projects and cross-functional initiatives, contributing insights and recommendations that support operational and strategic goals
  • Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue-resolution techniques, as appropriate
  • Perform other related job functions as assigned

What You'll Bring
Required Skills & Experience
  • High School Diploma or equivalent
  • 1+ year of customer-facing experience (with increasing responsibility as proficiency grows)
  • Excellent verbal and written communication skills
  • 2+ years of general computer usage, including web-based applications and Microsoft Office or related tools
  • Strong customer service and relationship-management skills, including the ability to manage escalations and deliver customized solutions
  • Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Preferred Skills & Experience
  • Bachelor's degree or equivalent work experience
  • Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre-/post-client activities)
  • Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work
  • Experience working in a SaaS business model
  • Experience in the oil, gas, or energy industry

Why Join Us?
At EWN, we offer:
  • Growth & Development: A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives.
  • Collaborative Culture: Work closely with cross-functional teams in a supportive environment focused on learning, knowledge-sharing, and continuous improvement.
  • Travel Opportunities: Up to 25% travel, as needed, to support client relationships and project work.

Benefits
(Dependent on eligibility and plan selection)
  • Medical, Dental, and Vision plans - EWN covers upfront costs for employees and eligible dependent children
  • Voluntary benefits (life insurance, short-term disability, etc.)
  • Retirement plan with company match (up to 4%)
  • Flexible Spending Accounts (Health & Dependent Care)
  • Health Reimbursement Account (HRA)
  • Employer-paid Life and AD&D Insurance
  • Paid Parental Leave

Work Details
  • Location: Hybrid office, and home office
  • Schedule: Monday-Friday, various shifts between 7:00 AM and 5:30 PM CT
  • Environment: Office, home office, and occasional field work

EEO Statement
Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer
Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.
Application Deadline
Applications are accepted on a rolling basis.

Apply