Customer Enablement Manager Jobs in Reston, VA (NOW HIRING)

Sales Enablement AI ArchitechThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Role Overview

As a Sales Enablement AI Architect, you will design and scale AI-powered enablement experiences that help sellers, sales engineers, partners, and the enablement team learn faster, sell smarter, and execute with greater consistency. This role sits at the intersection of sales enablement strategy, generative AI, platform architecture, content intelligence, coaching, analytics, and change management.

The Sales Enablement AI Architect will partner across a matrixed environment to move from experimentation to secure, measurable, scalable AI adoption that improves ramp time, seller productivity, content effectiveness, and revenue execution.

Key Responsibilities

• Provide strategic direction for AI-powered sales enablement, including generative AI, agentic workflows, content intelligence, coaching automation, and responsible AI adoption across go-to-market teams.
• Define the architecture for AI-enabled seller experiences, including intelligent content discovery, guided selling, role-based learning paths, sales playbooks, coaching agents, and workflow automation.
• Design agentic AI and retrieval-augmented generation solutions that support opportunity preparation, account research, objection handling, competitive positioning, call planning, follow-up generation, and trusted content discovery.
• Evaluate, design, and integrate AI solutions across the sales technology stack, including enablement platforms, CRM, learning systems, content management systems, conversation intelligence tools, and collaboration platforms.
• Develop governance models for AI-generated enablement content, including source attribution, approval workflows, lifecycle management, brand consistency, compliance, and responsible AI controls.
• Create AI adoption strategies, pilots, and roadmaps that prioritize measurable outcomes such as ramp time, seller productivity, content usage, learning completion, pipeline velocity, and stakeholder satisfaction.
• Define evaluation frameworks and feedback loops to measure answer quality, content accuracy, seller adoption, workflow completion, time saved, coaching effectiveness, and business impact.
• Lead workshops, discovery sessions, architecture reviews, and executive presentations that explain AI capabilities, tradeoffs, risks, and adoption plans to technical and non-technical audiences.
• Build prototypes, proofs of concept, and scalable implementation patterns for AI agents, prompt libraries, knowledge retrieval, workflow orchestration, and enablement analytics.
• Collaborate with platform owners and administrators to improve the seller experience across systems such as Seismic, Highspot, Intellum, LMS platforms, CRM, Microsoft 365, and other enablement or productivity tools.
• Mentor enablement, operations, and platform teams on AI literacy, prompt design, use-case prioritization, experimentation practices, and responsible adoption.

Required Qualifications

• 5+ years of experience in solution architecture, AI strategy, AI execution, sales enablement, revenue enablement, sales operations, product marketing, learning technology, or a related go-to-market transformation role.
• Hands-on experience designing or implementing AI-powered workflows, generative AI use cases, intelligent assistants, automation, or data-driven enablement solutions.
• Familiarity with generative AI concepts, including prompt engineering, retrieval-augmented generation, AI agents, workflow orchestration, model evaluation, responsible AI, and human-in-the-loop review.
• Understanding of sales enablement disciplines, including onboarding, everboarding, sales methodology, coaching, content strategy, playbooks, partner enablement, field readiness, and seller productivity.
• Experience working with enablement and go-to-market platforms such as Seismic, Highspot, Mindtickle, Salesforce, Microsoft 365, Teams, LMS platforms, content management systems, or conversation intelligence tools.
• Ability to translate seller, leader, and stakeholder needs into practical AI use cases, business requirements, solution designs, adoption plans, and measurable success criteria.
• Experience building governance models for enablement content, including accuracy, version control, approval processes, permissions, branding, localization, compliance, and lifecycle management.
• Strong analytical mindset with the ability to define and track metrics such as ramp time, content engagement, learning completion, seller adoption, productivity gains, pipeline impact, win-rate influence, and program ROI.
• Strong facilitation and communication skills, with the ability to lead workshops, influence senior stakeholders, explain technical concepts clearly, and align cross-functional teams around a shared roadmap.
• Ability to partner effectively with Sales, Sales Engineering, Product Marketing, Revenue Operations, Channel, IT, Security, Data, Legal, and AI governance teams.

Preferred Qualifications

• Experience designing pilots, proofs of concept, change management plans, adoption campaigns, and feedback loops for new tools or enablement capabilities.
• Experience with enterprise AI governance, permission-aware knowledge retrieval, AI risk management, AI-powered coaching, guided selling, content recommendation, APIs, data integrations, analytics dashboards, workflow automation, or low-code/no-code AI development tools.
• Comfort operating in ambiguous environments, identifying high-value opportunities, prioritizing use cases, and iterating quickly based on seller feedback and measurable outcomes.

Knowledge and Skills:

• Experience with Agentic AI
• Experience building AI Agents
• Superior business and financial planning acumen.
• Superior leadership, communication, change management, and project management skills.
• Excellent relationship management skills, including strong competency in vendor management and cultural awareness.
• Demonstrated mastery in developing and implementing comprehensive development plans.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Learning & Development

Job Level:

Master"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Georgia & North Carolina & Texas & Virginia
- Canada: Annual Salary CAD 131,000 - 181,000 in Ontario
The listed salary range reflects base salary. Variable incentives may also be offered.
L'echelle salariale prevue pour un nouvel embauche base au Canada occupant ce poste est indiquee ci-desus. L'offre peut varier dans cette echelle en fonction de l'emplacement geographique, de l'experience professionnelle, deet/ou du niveau des competences. S'il s'agit d'un role de vente, l'echelle salariale indiquee reflete le salaire de base combine a la remuneration des ventes ciblees. S'il s'agit d'un role non commercial, l'echelle salariale indiquee reflete uniquement le salaire de base. Des incitations variables peuvent egalement etre proposees. "

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Information about employee benefits offered in Canada can be found at https://myhperewards.com/pdf/hpe-recruit-brochure-can.pdf

Des informations sur les avantages sociaux offerts sont disponibles sur https://myhperewards.com/pdf/hpe-recruit-brochure-can-fr.pdf

The estimated job application period closure is October 26 2026; this timeline is provided for transparency and internal planning purposes.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.