Customer Enablement Manager Jobs in Reston, VA (NOW HIRING)

Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.
This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.
The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.
What You'll Do
Location: Hybrid. US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)
Travel: Approximately 50%
Reports to: Sr. Director, RTO SaaS Delivery
Key Responsibilities
Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor-Led Training Delivery

• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications
Required

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills with the ability to engage both technical and operational audiences.
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.
• Experience training or supporting public-sector customers.
• Experience working with video management systems, real-time operations centers, or situational awareness platforms.
• Hands-on experience supporting technical deployments or integrations in enterprise environments.

High-level working knowledge of:

• IP networking fundamentals
• RTSP and video streaming concepts
• DVR/NVR systems and camera infrastructure
• Network connectivity, ports, firewalls, and bandwidth considerations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range
$131,250-$210,000 USD
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
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Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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