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Customer Enablement Manager Jobs in Raleigh, NC (NOW HIRING)

Eisneramper Llp

Sales Enablement Manager

Raleigh, NC · On-site

Proficient using CRM, knowledge management software and sales management tools. * Proficiency in ... sales enablement activities. * APMP certification or familiarity with APMP best practices ...

EisnerAmper

Sales Enablement Manager

Raleigh, NC · On-site

Proficient using CRM, knowledge management software and sales management tools. * Proficiency in ... sales enablement activities. * APMP certification or familiarity with APMP best practices ...

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Customer Enablement Manager information

See Raleigh, NC salary details

$15

$55

$80

How much do customer enablement manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer enablement manager in Raleigh, NC is $55.59, according to ZipRecruiter salary data. Most workers in this role earn between $44.38 and $66.35 per hour, depending on experience, location, and employer.

How does a customer enablement manager typically collaborate with cross-functional teams to improve customer experience?

A Customer Enablement Manager frequently works alongside Product, Sales, and Customer Success teams to ensure customers receive the tools, resources, and training needed to maximize product value. This collaboration involves gathering customer feedback, identifying knowledge gaps, and developing enablement content such as guides or training sessions. Effective communication and project management skills are essential, as the role often requires coordinating initiatives across departments to deliver a seamless customer experience.

What is a customer enablement manager?

A Customer Enablement Manager is a professional responsible for ensuring that customers have the resources, training, and support they need to successfully use a company's products or services. They work closely with clients to understand their needs, develop educational materials, and deliver onboarding programs. Their goal is to drive customer satisfaction, adoption, and long-term success by empowering users to get the most value from the offerings. Additionally, they often collaborate with sales, product, and support teams to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer enablement manager, and why are they important?

To thrive as a Customer Enablement Manager, you need expertise in customer success strategies, strong project management skills, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, learning management systems (LMS), and data analytics tools is typically required. Outstanding interpersonal skills, proactive problem-solving, and the ability to convey complex information clearly help build strong customer relationships and drive product adoption. These skills are crucial for empowering customers, increasing satisfaction, and ensuring long-term client success and retention.

What is the difference between Customer Enablement Manager vs Customer Success Manager?

AspectCustomer Enablement ManagerCustomer Success Manager
Primary FocusProviding training, resources, and onboarding to enable customers to use products effectivelyBuilding long-term relationships and ensuring customer satisfaction and retention
Skills & CertificationsTraining, onboarding, product knowledge, communication skillsRelationship management, communication, problem-solving, often certifications in customer success
Work EnvironmentCollaborates with sales, product, and support teams to develop enablement programsWorks closely with customers and internal teams to ensure ongoing success

While both roles aim to improve customer experience, the Customer Enablement Manager focuses on training and onboarding, whereas the Customer Success Manager emphasizes ongoing relationship management and retention.

What are the most commonly searched types of Customer Enablement jobs in Raleigh, NC? The most popular types of Customer Enablement jobs in Raleigh, NC are:
What are popular job titles related to Customer Enablement Manager jobs in Raleigh, NC? For Customer Enablement Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Enablement Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Enablement Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Enablement Manager jobs? Cities near Raleigh, NC with the most Customer Enablement Manager job openings:
Customer Enablement Manager jobs near you

Marketing Data Enablement Manager

First Horizon Bank

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Location: On site at location listed in job posting. 

Summary of Position:

The Marketing Data Enablement Manager is a member of the Marketing team, reporting to the VP, Marketing Data Enablement and Production Support. This position is responsible for leading a team of data analysts. Partnering with key stakeholders, the Marketing Data Enablement Manager shapes and delivers data driven, integrated customer and banker experiences within the Marketing technology stack and enables data pipelines necessary to launch and successfully manage Marketing campaigns and events. The person in this role will focus heavily on retail, small business, and commercial banking-related enablement and will serve as the main steward to advance the campaign and data delivery capabilities in the Marketing and Data Enablement space. This candidate possesses a demonstrated knowledge of industry leading platforms and tools related to banking core systems, CDPs, marketing automation, digital, sales and service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze requirements and manage tasks to a deadline. This role will involve designing Alteryx workflows, ETL processes, connecting with data in Salesforce, Data Cloud, and Databricks, ensuring data and process quality, implementing consistent patterns and reusable components.

Roles and Responsibilities:

  • Lead a small team of data analysts focused on launching and supporting Marketing campaigns and projects in a fast-paced environment.
  • Partner with the Analytics, Integrated Marketing and/or Brand Strategy teams to define audience, segmentation, and measurement requirements for program and campaign delivery across multiple channels.
  • Work with cross-functional teammates to follow standard operating procedures to test and validate data processes for quality and accuracy.
  • Ensure data accuracy and integrity across multiple sources and systems.
  • Identify gaps and opportunities in process, quality, and efficiency, and recommend targeted adjustments.
  • Adhere to regulatory and compliance requirements for industry privacy and consent.

Related Qualities:

  • Must have strong oral and written communication skills, communicating complex findings in a clear and understandable manner.
  • Be customer focused on understanding and appropriately drive innovative solutions.
  • The ability to successfully partner with multiple stakeholders and thrive in a fluid environment while managing multiple priorities.
  • Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions.
  • Provides a high level of accuracy on deliverables and communication, even under pressure.
  • Demonstrated ability to work independently while take initiative and accountability for achieving results.
  • Reads, researches, and remains up to speed on emerging technologies and practices.

      Important Knowledge and Skills:

      • Data Platforms & Tools: CDPs, core data platforms such as MS SQL, Oracle, IBM DB2, Alteryx, and Salesforce Data Cloud, Databricks/Dataiku.
      • CRM, Marketing Automation and Operations: Salesforce CRM, Salesforce Marketing Cloud, Salesforce Privacy Center, and Salesforce Loyalty Cloud.
      • Banking and Financial Services: Domain knowledge related to retail banking, digital banking, commercial / wholesale banking, business banking / small business, treasury management, wealth management, contact center.

      Qualifications:

      • 5+ years of experience in managing a data engineering team within a Marketing and production environment.
      • 2+ years working with Data Cloud and querying data using Salesforce APIs.

      About Us 

      First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

      Benefit Highlights 

      • Medical with wellness incentives, dental, and vision
      • HSA with company match
      • Maternity and parental leave
      • Tuition reimbursement
      • Mentor program
      • 401(k) with 6% match
      • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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