Customer Development Manager Jobs in Dallas, TX (NOW HIRING)

JOB SUMMARY
The Software Development Manager provides technical and delivery leadership for an assigned product line, driving execution across the full Software Development Lifecycle (SDLC). This role builds and leads a high-performing engineering team while ensuring predictable, high-quality delivery aligned with product strategy and customer needs.
Operating within a JIRA-driven Agile environment, the Development Manager ensures backlog integrity, execution transparency, and strong collaboration across product, engineering, QA, and customer-facing teams. This position balances near-term delivery commitments with long-term platform health, scalability, and technical excellence.
TIME ALLOCATION

• Delivery Execution & Agile Operations: 40%
• Technical Leadership & Architecture Oversight: 25%
• People Leadership & Talent Development: 20%
• Cross-Functional Communication & Stakeholder Alignment: 15%

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)
Delivery & Execution

• Own end-to-end delivery across product development initiatives and customer implementations
• Drive sprint planning, execution, and release management to ensure commitments are met with high quality and predictability
• Ensure work items in JIRA are clearly defined with appropriate scope, acceptance criteria, dependencies, and estimates
• Enforce Definition of Done (DoD) standards to maintain consistency and quality
• Proactively identify and mitigate delivery risks, blockers, and cross-team dependencies
• Track, analyze, and improve delivery metrics such as velocity, cycle time, defect trends, and delivery predictability

JIRA & Agile Operating Model

• Maintain disciplined backlog hygiene in JIRA with clear priorities and actionable work items
• Partner closely with Product Management to align roadmap priorities, team capacity, and delivery timelines
• Provide accurate status tracking, reporting, and visibility through JIRA boards and dashboards
• Lead multiple, concurrent workstreams including feature development, defect resolution, and urgent production issues
• Implement structured workflows to manage expedited or interrupt-driven work without disrupting planned delivery

Communication & Alignment

• Establish and reinforce clear, consistent communication across engineering, product, QA, and customer-facing teams
• Translate business objectives and requirements into clear technical direction and team priorities
• Deliver transparent, timely updates on progress, risks, trade-offs, and delivery forecasts
• Serve as the primary escalation and coordination point for delivery-related challenges

Technical Leadership

• Lead design and architecture reviews to ensure scalable, secure, and maintainable solutions
• Champion engineering best practices, coding standards, and CI/CD processes
• Provide hands-on technical guidance through code reviews, design feedback, and mentoring
• Balance delivery speed with long-term system quality, resilience, and sustainability

People Leadership

• Lead, mentor, and develop engineers while fostering ownership, accountability, and continuous improvement
• Align work assignments to team strengths while proactively building new skills and capabilities
• Conduct ongoing performance management, coaching, and career development planning
• Support hiring, onboarding, and successful integration of technical talent into the team

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline
• Prior experience as an Application Development Supervisor, Engineering Manager, or equivalent technical leadership role
• Minimum of 8 years of professional experience in full lifecycle enterprise software development, or 6 years with a Master’s degree
• Proven experience operating in Agile/Scrum environments with JIRA as the primary delivery and tracking tool
• Completion of ARGO Development, Installation, Operations, and applicable Specialty training tracks as required for the role

REQUIRED SKILLS / EXPERIENCE / KNOWLEDGE
Communication & Collaboration

• Interpret and apply technical documentation, system designs, and architectural specifications
• Communicate effectively with engineering teams, cross-functional partners, and customers
• Articulate technical solutions and trade-offs to senior and executive-level stakeholders
• Set clear expectations, priorities, and assignments for individuals and teams
• Escalate risks and issues appropriately with context and recommended paths forward

Technical Expertise

• Strong proficiency in Java enterprise application development
• Hands-on experience with modern architectures, including APIs, microservices, and distributed systems
• Solid understanding of CI/CD pipelines, automated testing practices, and version control
• Expertise in system design principles, scalability, performance tuning, and reliability

Leadership

• Translate organizational strategy into clear team and individual goals
• Inspire and motivate teams by understanding individual drivers and strengths
• Delegate effectively based on skill sets, development goals, and delivery needs
• Foster a culture of trust, collaboration, accountability, and continuous learning
• Provide timely, constructive feedback and use lessons learned to improve team outcomes

PREFERRED SKILLS / EXPERIENCE / KNOWLEDGE

• Experience leading teams through large-scale enterprise or customer-facing implementations
• Background working with highly regulated or mission-critical systems
• Demonstrated success scaling Agile practices across multiple teams or workstreams
• Experience driving continuous improvement through data-driven delivery metrics
• Familiarity with cloud-native platforms and distributed deployment models

ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations).  The employee is required to regularly communicate with other employees, confer or coordinate with other employees. 
DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.