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Customer Coordinator Jobs (NOW HIRING)

Cosentino

Customer Coordinator Houston, TX

Houston, TX · On-site

$20 - $23/hr

What you will do As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage ...

Cosentino

Customer Coordinator Houston, TX

Houston, TX · On-site

$20 - $23/hr

What you will do As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage ...

Universal Home Services

$50K - $65K/yr

Service Dispatcher / Customer Coordinator Build a Long-Term Career With a Company That Values Its People Universal Plumbing & Sewer is seeking an organized, dependable, and customer-focused ...

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Customer Coordinator information

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How much do customer coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is a customer coordinator?

Customer Coordinators are professionals who serve as the main point of contact between a company and its clients. They handle customer inquiries, resolve issues, process orders, and ensure that clients receive high-quality service throughout their experience. Their responsibilities often include managing communication, coordinating with internal teams to address client needs, and maintaining detailed records of customer interactions. Customer Coordinators play a key role in ensuring customer satisfaction and building strong business relationships.

What are the key skills and qualifications needed to thrive as a customer coordinator?

To thrive as a Customer Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or administrative roles, often supported by a relevant diploma or degree. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving skills, and a proactive attitude help build lasting relationships and resolve issues efficiently. These competencies ensure smooth operations, high customer satisfaction, and effective coordination between clients and internal teams.

What are some common challenges faced by customer coordinators and how can they be managed effectively?

Customer Coordinators often juggle multiple client requests, tight deadlines, and communication between different departments. Managing competing priorities can be challenging, but effective organization, clear communication, and a proactive approach to problem-solving help ensure customer satisfaction. Building strong relationships with both customers and internal teams is key to resolving issues quickly and maintaining smooth operations. Utilizing customer relationship management (CRM) tools and staying adaptable to changing situations can make the role more manageable and rewarding.

What is the difference between Customer Coordinator vs Customer Service Representative?

AspectCustomer CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, office support
Employer & Industry UsageUsed across various industries including retail, healthcare, and logisticsCommon in retail, telecommunications, and service industries
Comparison Search IntentUnderstanding coordination and project management aspectsFocus on direct customer interaction and support

The main difference between a Customer Coordinator and a Customer Service Representative lies in their roles. Customer Coordinators often handle client relationships, coordinate services, and manage projects, requiring organizational skills. Customer Service Representatives primarily focus on assisting customers, answering inquiries, and resolving issues. Both roles require strong communication skills and are vital in customer-facing industries, but their responsibilities and work environments differ.

More about Customer Coordinator jobs
What cities are hiring for Customer Coordinator jobs? Cities with the most Customer Coordinator job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Customer Coordinator jobs? States with the most job openings for Customer Coordinator jobs include:
Customer Coordinator jobs near you
Infographic showing various Customer Coordinator job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Service Dispatcher / Customer Coordinator

Universal Home Services

Clinton Township, MI • On-site

$16.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Now Hiring: Service Dispatcher / Customer Coordinator


Build a Long-Term Career With a Company That Values Its People


Universal Plumbing & Sewer is seeking an organized, dependable, and customer-focused professional to serve as a central point of coordination between our customers and field technicians. Prior dispatching experience is beneficial but not required; we provide comprehensive training for the right candidate.


This is an excellent opportunity for a detail-oriented professional who excels in fast-paced environments, communicates effectively, and takes pride in delivering strong customer service.


Responsibilities

  • Answer customer calls and inquiries with professionalism and courtesy
  • Schedule plumbing service appointments and manage the daily service calendar
  • Coordinate technicians throughout the day to maximize efficiency and productivity
  • Monitor and manage the dispatch board throughout the day, making proactive scheduling adjustments to keep operations running smoothly.
  • Review the dispatch board before the end of each day to ensure after-hours coverage, emergency calls, and the following day's schedule are organized and prepared.
  • Balance technician workloads appropriately to keep the team productive without overloading them
  • Communicate proactively with customers regarding arrival times and job status updates
  • Anticipate and resolve scheduling conflicts
  • Learn and utilize industry-leading dispatch software
  • Maintain strong working relationships with the field team
  • Contribute to ongoing improvements in company systems and processes


Qualifications

  • Friendly, professional attitude with strong interpersonal skills
  • Ability to remain composed under pressure while managing multiple priorities
  • Able to problem solve and take ownership of responsibilities.
  • Strong organizational skills and attention to detail
  • Proficiency with computers and willingness to learn new technology
  • Strong communication skills and good decision-making ability
  • Reliable, dependable, and accountable for assigned responsibilities
  • Interested in building a long-term career with a growing company


Compensation and Benefits

  • Competitive pay
  • Paid training
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Opportunities for professional advancement
  • Supportive, family-owned company culture built on integrity and excellence


Whether you've worked in customer service, hospitality, retail management, a medical office, or another fast-paced environment, we'd love to talk with you. The right attitude and work ethic matter more than previous dispatch experience.


If you're looking for a career where your decisions make a difference every day, apply today!