ZipRecruiter

Log In

1

Customer Care Jobs (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsCustomer Care Jobs

Customer Care information

See salary details

$9

$18

$26

How much do customer care jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer care in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care professional, and why are they important?

To thrive as a Customer Care professional, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and sometimes certifications like HDI Customer Service Representative can be valuable. Patience, active listening, and adaptability are crucial soft skills that help in resolving issues and ensuring customer satisfaction. These competencies are essential for delivering positive customer experiences, building loyalty, and efficiently handling diverse service situations.

What are some common challenges Customer Care professionals face, and how can they effectively address them?

Customer Care professionals often encounter challenges such as managing high call volumes, handling difficult or upset customers, and balancing efficiency with personalized service. To address these, it's important to develop strong communication and problem-solving skills, utilize company resources and knowledge bases, and maintain a calm, empathetic approach. Regular training and support from team leaders also play a crucial role in helping team members stay motivated and equipped to resolve complex issues.

What is customer care?

Customer care refers to the support and assistance provided to customers before, during, and after they purchase a product or service. It involves addressing customer inquiries, resolving complaints, and ensuring a positive experience to build loyalty and satisfaction. Customer care professionals are skilled in communication, problem-solving, and empathy, helping to maintain a company's reputation and customer base.

What is the difference between Customer Care vs Customer Service Representative?

AspectCustomer CareCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentProactive engagement, relationship buildingReactive support, responding to inquiries
Employer & Industry UsageUsed across industries for ongoing customer relationshipsCommon in retail, telecom, and service sectors for support roles

Customer Care focuses on building long-term relationships and proactive engagement with customers, often involving personalized solutions. Customer Service Representatives primarily handle incoming inquiries and resolve issues reactively. While both roles require strong communication skills and similar credentials, Customer Care emphasizes ongoing relationship management, whereas Customer Service Representatives focus on immediate support and problem resolution.

More about Customer Care jobs
What cities are hiring for Customer Care jobs? Cities with the most Customer Care job openings:
What are the most commonly searched types of Customer Care jobs? The most popular types of Customer Care jobs are:
What states have the most Customer Care jobs? States with the most job openings for Customer Care jobs include:
Customer Care jobs near you
Infographic showing various Customer Care job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Care Coach

Customer Care Coach

Serenity Mental Health Centers

Phoenix, AZ • On-site

$23 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Care Coach 

Location: Phoenix, AZ (Biltmore)
Employment Type: Full-Time 
Compensation: $23-$30/hr + quarterly performance based bonuses.

Want to Help People Move Forward? Join Serenity. 

Looking for work that feels meaningful but doesn't require a specialized background? At Serenity, we're building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. 

We're hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. 

No Specialized Background Required - We'll Train You 

You bring the attitude and experience. We'll provide the training. 

If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit. 

What You'll Do as a Customer Care Coach 

In this role, you'll work closely with individuals participating in structured sessions designed to support personal progress and well-being. 

Your day-to-day may include: 

  • Working one-on-one with individuals throughout the day 
  • Guiding participants through scheduled sessions using specialized program tools and technology (training provided) 
  • Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building 
  • Preparing daily plans to help participants get the most value from each session 
  • Tracking progress and updating internal records so the team stays aligned 
  • Creating a calm, welcoming environment where people feel comfortable and supported 

 What You Need 

  • 2+ years of full-time professional experience demonstrating reliability and strong work ethic 
  • Strong interpersonal skills with a naturally positive, people-focused attitude 
  • Clear communication skills both in person and in writing 
  • Ability to remain calm and supportive in fast-paced environments 
  • Willingness to learn, grow, and accept feedback 
  • Authorization to work in the United States 

 Why People Love Working at Serenity 

  • Meaningful Work - Help people make positive progress and feel supported along the way. 
  • Career Growth - Strong advancement opportunities as the company continues to expand. 
  • Competitive Pay  
  • Great Benefits: 
    • 90% employer-paid medical, dental, and vision coverage 
    • 10 PTO days (15 after the first year) + 10 paid holidays each year 
    • 401(k) retirement program 

 Who We Are 

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference. 

By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress. 

Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening. 

Apply