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Customer Account Manager Jobs in Silver Spring, MD

Hirebridge

Sr. Customer Account Manager

Washington, DC · On-site

$100 - $125/hr

Account Management * Establishing and maintaining a customer account plan for each principal tenant. * Maintaining tenant organizational information and points of contact. * Identifying each tenant ...

aan

Customer Accounts Manager

Forestville, MD · On-site

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

aan

Customer Accounts Manager

Forestville, MD · On-site

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Aaron's

Customer Accounts Manager

Forestville, MD · On-site

$18 - $19/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Silver Spring, MD

Customer Account Manager information

See Silver Spring, MD salary details

$26.9K

$48.9K

$77.5K

How much do customer account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer account manager in Silver Spring, MD is $48,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $55,800.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Silver Spring, MD?

The most popular types of Customer Account jobs in Silver Spring, MD are:

What are popular job titles related to Customer Account Manager jobs in Silver Spring, MD?

For Customer Account Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Account Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Account Manager jobs?

Cities near Silver Spring, MD with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,929 per year, or $23.5 per hour.

Sr. Customer Account Manager

The Building People

Washington, DC • On-site

Full-time

Posted 19 days ago

Job description

Please note that this position is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY! 

The Building People, LLC, has a position open for a full-time Sr. Customer Account Manager The Sr. Customer Account Manager is responsible for supporting and integrated customer account management program for current and prospective tenants and providing marketing support in the client’s efforts to place additional tenant organizations in available building space.  

Responsibilities:

Account Management

  • Establishing and maintaining a customer account plan for each principal tenant.
  • Maintaining tenant organizational information and points of contact.
  • Identifying each tenant’s current occupancy, projected requirements, major concerns, upcoming decisions, and service dependencies.
  • Serving as a support point for coordinating tenant inquiries and actions.
  • Preparing for and supporting tenant meetings.
  • Developing agendas, briefing materials, decision papers, and meeting records.
  • Maintaining tenant issue, commitment, decision, and action item logs.
  • Tracking issues through resolution or referral to the responsible government unit.
  • Coordinating tenant requests involving facilities, security, information technology, finance, or other service providers.
  • Supporting tenant onboarding, occupancy, expansion, contraction, and departure activities.
  • Developing tenant communications and customer service materials.
  • Supporting periodic tenant forums, governance meetings, and account reviews.
  • Conducting customer feedback activities approved by the Government.
  • Identifying recurring service issues and recommending systemic improvements.
  • Providing early warning of tenant dissatisfaction, schedule risks, funding concerns, or unresolved requirements.
  • Supporting consistent customer interactions across Agency components.

Prospective Tenant and Space Marketing Support

  • Developing and maintaining a federal tenant prospect list.
  • Researching potential tenant organization space requirements using Government-approved information.
  •  Maintaining a prospective tenant pipeline and opportunity tracker.
  • Developing building fact sheets, space profiles, stacking diagrams, and presentation materials.
  • Coordinating Government approved outreach to prospective federal tenants and relevant real estate organizations.
  • Supporting building tours, informational meetings, and requirements development sessions.
  • Documenting prospective tenant requirements.
  • Comparing requirements to available space and building capabilities.
  • Coordinating preliminary feasibility reviews with responsible Government offices.
  • Preparing alternative occupancy scenarios.
  • Supporting development of preliminary schedules and cost assumptions.
  • Tracking decisions, dependencies, risks, and next steps.
  •  Supporting transition of an opportunity from initial interest through approved occupancy planning. 
 

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