Escalations Manager Jobs in Silver Spring, MD (NOW HIRING)

At Amazon Web Services (AWS), Security is our highest priority. We are looking for a passionate, innovative, results oriented Security Engineer. Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data.

You are someone who loves leading security improvement efforts and is committed to supporting the development and deployment of wide-ranging process improvements. You are passionate about the security of the cloud and you want to solve real business problems. We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.

You have experience applying AI and agentic technologies to security engineering workflows, including threat detection, automation, or incident response. You possess strong verbal and written communication skills, can operate independently, and have a consistent track record of delivery. You have a deep understanding of technical concepts and possess a broad understanding of AWS services.

You are organized, detail-oriented, and drive towards improved security while advocating for customer needs.
Key job responsibilities
Act in a leading role as a Security Bar Raiser. Consistently demonstrate Insist on the Highest Standards by evaluating and assessing security incidents, weighing in on root cause and remediation, and lead the coordination of conversations to craft and implement long-term improvements, at scale.
Collaborate across business and service teams to drive, manage and track long-term security enhancement projects. Deliver results, own communication and status reporting.
Develop written executive-level reporting on project status and outcomes

Chair a weekly security meeting with members of senior leadership, including contributing to the security discussions, driving the agenda, and capturing follow up items / actions to drive to completion.
Identifying functional and technical security requirements by collecting inputs from business, security, and technical teams. Bar raise security posture in partnership with the service teams, identifying thematic issues for improvement and work with the service teams to implement.
Leverage AI and agentic technologies to enhance security workflows, including automated threat detection, intelligent escalation triage, and autonomous incident response tooling.
Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints.
Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the secure solution.
Clarify and drive security objectives as well as establish and maintain clear chains of accountability.
Drive Security metrics delivery and improvements.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious

Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.