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Business Account Manager Jobs in Silver Spring, MD

Diligent Corporation

Account Manager I

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR ...

Diligent Corporation

Account Manager I

Washington, DC · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR ...

Investor Economics

Enterprise Account Manager

Washington, DC

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking an experienced B2B Account Manager to manage and grow a portfolio of corporate clients at public and private companies. This role serves as the primary point of contact for senior ...

ISS Corporate Solutions

Enterprise Account Manager

Washington, DC · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Let's be #BrilliantTogether We are seeking an experienced B2B Account Manager to manage and grow a portfolio of corporate clients at public and private companies. This role serves as the primary ...

DAZ & Company

Be Seen First

Customer Account Manager

Baltimore, MD · On-site

$900 - $1.5K/wk

  • Medical

  • Dental

Team and business account development * Key liaison between client and customer * Client ... Management Development Program focus: * Business Management * Leadership Development * Time ...

DAZ & Company

Be Seen First

Customer Account Manager

Baltimore, MD · On-site

$900 - $1.5K/wk

  • Medical

  • Dental

Team and business account development * Key liaison between client and customer * Client ... Management Development Program focus: * Business Management * Leadership Development * Time ...

i2G Systems

ECAM Account Manager

Sterling, VA

The ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions. This role supports ...

i2G Systems

ECAM Account Manager

Sterling, VA · On-site

The ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions. This role supports ...

Kastle Systems

ECAM Account Manager

Sterling, VA · On-site

The ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions. This role supports ...

Kastle Systems

ECAM Account Manager

Sterling, VA · On-site

The ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions. This role supports ...

Verizon

Business Account Specialist - SLED

Silver Spring, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inboxes to ensure timing responses, guidance and resolution occurs. * Provide customers ... Experience prospecting, selling, sales support, and problem resolution for business accounts.

PerformYard

Account Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

PerformYard is a profitable, growth-stage B2B SaaS company transforming how organizations manage ... We are seeking an Account Manager (AM) to develop and close growth opportunities within our ...

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Showing results 1-20

All JobsBusiness Account JobsBusiness Account Manager JobsBusiness Account Manager Jobs in Silver Spring, MD

Business Account Manager information

See Silver Spring, MD salary details

$24.3K

$76.3K

$138.5K

How much do business account manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for business account manager in Silver Spring, MD is $76,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $93,600.00 per year, depending on experience, location, and employer.

What does a business account manager do?

A Business Account Manager is responsible for maintaining and growing relationships with a company’s business clients. They oversee client accounts, understand their needs, and provide solutions to help clients achieve their business objectives. Their duties often include negotiating contracts, identifying new sales opportunities, and acting as a liaison between the client and internal teams. Success in this role depends on strong communication, sales, and problem-solving skills.

What is the difference between Business Account Manager vs Sales Executive?

AspectBusiness Account ManagerSales Executive
Primary RoleManage existing client accounts, foster relationships, and upsell servicesGenerate new leads, pitch products, and close sales
Required SkillsCustomer relationship management, communication, negotiationProspecting, persuasion, product knowledge
Work EnvironmentOffice-based, client meetings, account managementFieldwork, client meetings, sales presentations
Common CertificationsCRM certifications, sales trainingSales certifications, product-specific training

While both roles involve client interaction, the Business Account Manager focuses on maintaining and expanding existing accounts, whereas the Sales Executive primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What are the key skills and qualifications needed to thrive as a business account manager?

To thrive as a Business Account Manager, you need strong sales acumen, customer relationship management skills, and typically a bachelor's degree in business or a related field. Proficiency with CRM platforms like Salesforce, data analysis tools, and Microsoft Office Suite is commonly required. Excellent communication, negotiation, and problem-solving abilities help foster trust and long-term partnerships with clients. These skills are vital for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in business markets.

What are some typical challenges faced by business account managers when managing multiple client accounts simultaneously?

Business Account Managers often juggle multiple client accounts, each with unique needs, expectations, and timelines. A common challenge is balancing proactive relationship-building with meeting immediate client requests, all while ensuring no details are overlooked. Effective prioritization, time management, and strong communication skills are essential to maintain client satisfaction and deliver consistent results. Utilizing CRM tools and collaborating closely with sales, marketing, and product teams can help streamline workflow and address client needs efficiently.

What are the most commonly searched types of Business Account jobs in Silver Spring, MD?

The most popular types of Business Account jobs in Silver Spring, MD are:

What are popular job titles related to Business Account Manager jobs in Silver Spring, MD?

For Business Account Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Business Account Manager jobs in Silver Spring, MD look for?

The top searched job categories for Business Account Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Business Account Manager jobs?

Cities near Silver Spring, MD with the most Business Account Manager job openings:

Business Account Manager jobs near you

Account Manager I

Diligent Corporation

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Diligent Delivery Systems rating

4.8

Company rating: 4.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Overview

The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-sell, and upsell. This role owns the end-to-end renewal process for approximately 70-90 customer accounts within the Small Business segment, defined as customers with $0-$100M in annual revenue.

As the primary commercial point of contact for their assigned portfolio, the Small Business Account Manager partners closely with implementation, customer support, and specialist teams to drive customer adoption, maximize value, reduce churn, and identify opportunities for expansion. The ideal candidate is customer-focused, commercially driven, highly organized, and skilled at balancing relationship management with revenue growth.

Key Responsibilities
  • Manage a portfolio of approximately 70-90 Small Business customer accounts.
  • Own the end-to-end renewal process, including renewal planning, forecasting, customer engagement, negotiation, and contract execution.
  • Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities within the existing customer base.
  • Build trusted relationships with key customer stakeholders to understand business objectives, product usage, risks, and growth opportunities.
  • Partner with implementation, customer support, and subject matter experts to deliver a seamless customer experience throughout the customer lifecycle.
  • Monitor account health, proactively identify churn risks, and develop action plans to improve customer outcomes and retention.
  • Conduct regular business reviews focused on customer value, adoption, renewal readiness, and expansion opportunities.
  • Maintain accurate account, pipeline, renewal, and forecast data within CRM systems.
  • Collaborate cross-functionally to remove customer blockers and ensure timely resolution of issues.
  • Meet or exceed renewal, retention, cross-sell, upsell, and revenue performance targets.
Required Experience & Skills
  • 2+ years of experience in Account Management, Customer Success, Renewals, or Inside Sales, preferably within a SaaS or subscription-based business.
  • Demonstrated success managing a portfolio of customer accounts while achieving retention and revenue growth targets.
  • Strong customer-first mindset with the ability to balance customer advocacy and commercial outcomes.
  • Experience leading renewal conversations, including pricing discussions, negotiation, and contract execution.
  • Proven ability to identify customer needs and uncover expansion opportunities through cross-sell and upsell.
  • Excellent collaboration skills with experience working across customer-facing and cross-functional teams.
  • Strong communication, organizational, time management, and follow-through skills.
  • Comfortable managing multiple priorities in a high-volume, fast-paced environment.
Preferred Qualifications
  • Experience managing SMB customers in a high-volume SaaS environment.
  • Familiarity with SaaS performance metrics, including Gross Revenue Retention (GRR) and Net Dollar Retention (NDR).
  • Experience working in a quota-carrying or target-driven commercial organization.
  • Knowledge of customer lifecycle management, renewals, and customer success best practices.
  • Experience using CRM platforms such as Salesforce.
Compensation & Benefits

Compensation for this role includes a competitive base salary plus variable compensation tied to renewal, retention, cross-sell, and upsell performance. The role may also be eligible for additional incentive programs based on individual and company performance.

Benefits include medical, dental, and vision coverage, retirement savings programs, paid time off, company holidays, wellness initiatives, and other employee support programs, in accordance with company policies and local eligibility requirements.

What Diligent Delivery Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Diligent Delivery Systems logo

About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

Social media

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