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Customer Account Coordinator Jobs (NOW HIRING)

NFI Industries

Customer Account Coordinator

Camden, NJ · On-site

$22.05 - $29.40/hr

Overview The Customer Account Coordinator facilitates the day-to-day business needs of customer(s), proactively providing track and trace services, and following standard operating procedures to ...

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Customer Account Coordinator information

See salary details

$23.5K

$46.2K

$80.5K

How much do customer account coordinator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer account coordinator in the United States is $46,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a customer account coordinator?

Customer Account Coordinators are professionals responsible for managing and maintaining relationships with clients or customers on behalf of a company. Their duties often include addressing customer inquiries, resolving issues, processing orders, and ensuring client satisfaction. They act as a liaison between customers and internal teams, such as sales or support, to ensure that client needs are met efficiently. Strong communication, organizational skills, and attention to detail are essential for this role.

How does a customer account coordinator typically collaborate with other departments to resolve client issues?

Customer Account Coordinators frequently work alongside teams such as sales, logistics, and customer service to address and resolve client concerns efficiently. They often serve as the main point of contact, facilitating communication between the client and internal departments to ensure that information is accurately conveyed and solutions are implemented promptly. This collaborative approach helps maintain client satisfaction and builds strong, long-term relationships. Effective coordination and proactive follow-up are key aspects of the role.

What are the key skills and qualifications needed to thrive as a customer account coordinator, and why are they important?

To thrive as a Customer Account Coordinator, you need strong organizational abilities, attention to detail, and a background in business or customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ERP systems, and office productivity tools like Excel is typically required. Outstanding communication, problem-solving skills, and the ability to multitask set top performers apart in this role. These skills are crucial for ensuring accurate order processing, maintaining customer satisfaction, and supporting seamless account management.

What is the difference between Customer Account Coordinator vs Customer Service Representative?

AspectCustomer Account CoordinatorCustomer Service Representative
Primary RoleManages customer accounts, processes orders, and maintains account informationHandles customer inquiries, provides support, and resolves issues
Required SkillsAccount management, communication, organizationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, client interactions, CRM systemsCall centers, retail, online support
Common CertificationsCustomer service or account management certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Account Coordinator focuses on managing specific accounts and maintaining ongoing relationships, whereas the Customer Service Representative primarily addresses immediate customer inquiries and issues. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer account coordinator entry level?

A customer account coordinator position is often considered entry level, suitable for candidates with basic customer service skills and some administrative experience. Many roles require a high school diploma or equivalent, and on-the-job training is common. Advancement opportunities may include developing skills in account management and industry-specific software tools.
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What are the most commonly searched types of Customer Account jobs?

The most popular types of Customer Account jobs are:

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Customer Account Coordinator jobs near you
Infographic showing various Customer Account Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,177 per year, or $22.2 per hour.

Customer Account Coordinator

Federal Acquisition Service

Lakewood, CO • On-site, Remote

$108K - $158K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Inform customers about GSA's GO.gov and GSA Travel Shared Services, including policies, procedures, and potential impacts.

  • Develop, coordinate, and leverage relationships with federal agencies and stakeholders to support GO.gov and Travel Shared Services, and communicate service benchmarks and best practices.

  • Research customer issues, analyze travel and expense needs, and provide timely, accurate information to resolve problems and support account strategies.

Job description

Summary
As a Customer Account Coordinator, you will inform customers regarding GSA's GO.gov and GSA Travel Shared Services and explain GSA travel & expense policies and procedures, proposed changes, and any potential impact.
Location of position: GSA, FAS, Office of the Commissioner, Travel, Transportation & Logistics Category, Office of Travel, Employee Relocation and Transportation, GO.gov Division.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency
Duties
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Position can be filled in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; and Tacoma, WA.
As a Customer Account Coordinator you will perform the following duties:
  • Helps develop, coordinates, and leverages internal and external relationships with customers (other federal agencies) in support of GO.gov and Travel Shared Services, the customer, and GSA to achieve agencies' service objectives. Liaison between the customer and GO.gov vendor and/or other travel programs to provide strategic advice and direction to agency and stakeholder representatives. Collaborate with the travel and GO.gov stakeholders to develop, update and execute account plans, including identifying account goals, strategies, opportunities and activities to meet customer travel and expense needs and to communicate service benchmarks and share best practices.
  • Works with higher grade specialists to develop and maintain a strategic organizational relationship with other federal agencies at the national level and serves as an internal national expert on the customer's mission, strategic direction, and workplace needs. Develop relationships and partnerships within travel business lines to leverage talent, enhance innovation, minimize misunderstandings, and build awareness of account management.
  • Implements, measures and monitors account strategies and business opportunities to ensure strategies and opportunities are successfully implemented at the national level and, where appropriate, within the regions, to achieve account plan goals. Help facilitate the development of solutions, options and recommendations, working with GO.gov stakeholders and the customers to identify and implement a satisfactory solution. Promote initiatives designed to continuously improve the economy, efficiency and effectiveness of GO.gov services.
  • Researches customer issues and customer service complaints to develop a comprehensive and impartial understanding of the problem(s), the history, root causes, and the impact on both the customer and GSA. Determine when to elevate issues to senior leadership. Conduct research in GO.gov & Travel Shared Services to understand the customer's mission and business drivers and assesses factors which may impact its travel & expense needs nationwide.
  • Provides accurate, reliable and timely information in response to customer questions and requests, including regular progress updates and oversight to ensure that the solutions are being implemented as agreed to and effectively resolving the problems or issues identified.

Requirements
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Conditions of employment
  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:
  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 4 investigation level).

Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS-13 salary range starts at $108,173 per year. Locality will be determined based on duty location.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized experience is:
  • Reviewing customer travel accounts utilizing an automated system such as: GO.Gov or like system to ensure compliance with organizational goals;
  • Using qualitative and quantitative information from various sources to analyze travel or shared service issues and/or suggest customer-focused solutions; AND
  • Recommending solutions utilizing project management tools to resolve discrepancies with customer travel accounts.

Education
This job does not have an education qualification requirement.
Additional information
Candidates will not be hired based on their race, sex, color, religion, or national origin.
Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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