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Customer Account Coordinator Jobs in Decatur, GA

Flex HR

Customer Account Specialist

Atlanta, GA · On-site

... customer accounts, owning shipment execution from creation through delivery. This role requires ... Scheduling, coordination, and accessorial charges management * Strong written and verbal ...

Dal-Tile

National Account Coordinator - (FT)

Smyrna, GA · On-site

$20 - $26/hr

The National Accounts Coordinator plays a critical role in supporting key customer relationships while leveraging data to drive business performance and growth. This position combines account ...

UMI Stone/Opustone

Account Manager

Mableton, GA · On-site

Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations. * Meets assigned ...

UMI Stone/Opustone

Account Manager

Mableton, GA · On-site

Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations. * Meets assigned ...

Schneider

Account Manager

Atlanta, GA

Schneider is seeking a Senior Logistics Account Coordinator in Atlanta, GA to oversee the entire logistics operations for one of our customers. The Senior Logistics Account Coordinator will work with ...

New

RELX

Account Support Coordinator

Alpharetta, GA · Hybrid

$36K - $61K/yr

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer ...

SageNet LLC

Customer Success Manager

Marietta, GA · On-site

Account Coordinator & Growth * Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals. * Track ...

New

SageNet

Customer Success Manager

Marietta, GA · On-site

Account Coordinator & Growth * Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals. * Track ...

New

SageNet

Customer Success Manager

Marietta, GA · On-site

Account Coordinator & Growth * Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals. * Track ...

New

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Showing results 21-40

All JobsCustomer Account JobsCustomer Account Coordinator JobsCustomer Account Coordinator Jobs in Decatur, GA

Customer Account Coordinator information

See Decatur, GA salary details

$22.9K

$45.1K

$78.6K

How much do customer account coordinator jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer account coordinator in Decatur, GA is $45,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $48,800.00 per year, depending on experience, location, and employer.

What is a customer account coordinator?

Customer Account Coordinators are professionals responsible for managing and maintaining relationships with clients or customers on behalf of a company. Their duties often include addressing customer inquiries, resolving issues, processing orders, and ensuring client satisfaction. They act as a liaison between customers and internal teams, such as sales or support, to ensure that client needs are met efficiently. Strong communication, organizational skills, and attention to detail are essential for this role.

Is a customer account coordinator entry level?

A customer account coordinator position is often considered entry level, suitable for candidates with basic customer service skills and some administrative experience. Many roles require a high school diploma or equivalent, and on-the-job training is common. Advancement opportunities may include developing skills in account management, CRM software, and communication.

How does a customer account coordinator typically collaborate with other departments to resolve client issues?

Customer Account Coordinators frequently work alongside teams such as sales, logistics, and customer service to address and resolve client concerns efficiently. They often serve as the main point of contact, facilitating communication between the client and internal departments to ensure that information is accurately conveyed and solutions are implemented promptly. This collaborative approach helps maintain client satisfaction and builds strong, long-term relationships. Effective coordination and proactive follow-up are key aspects of the role.

What is the difference between Customer Account Coordinator vs Customer Service Representative?

AspectCustomer Account CoordinatorCustomer Service Representative
Primary RoleManages customer accounts, processes orders, and maintains account informationHandles customer inquiries, provides support, and resolves issues
Required SkillsAccount management, communication, organizationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, client interactions, CRM systemsCall centers, retail, online support
Common CertificationsCustomer service or account management certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Account Coordinator focuses on managing specific accounts and maintaining ongoing relationships, whereas the Customer Service Representative primarily addresses immediate customer inquiries and issues. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a customer account coordinator, and why are they important?

To thrive as a Customer Account Coordinator, you need strong organizational abilities, attention to detail, and a background in business or customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ERP systems, and office productivity tools like Excel is typically required. Outstanding communication, problem-solving skills, and the ability to multitask set top performers apart in this role. These skills are crucial for ensuring accurate order processing, maintaining customer satisfaction, and supporting seamless account management.
What are the most commonly searched types of Customer Account jobs in Decatur, GA? The most popular types of Customer Account jobs in Decatur, GA are:
What are popular job titles related to Customer Account Coordinator jobs in Decatur, GA? For Customer Account Coordinator jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Account Coordinator jobs in Decatur, GA look for? The top searched job categories for Customer Account Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Account Coordinator jobs? Cities near Decatur, GA with the most Customer Account Coordinator job openings:
Customer Account Coordinator jobs near you
Infographic showing various Customer Account Coordinator job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,084 per year, or $21.7 per hour.

Customer Account Specialist

Flex HR

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Job description

This search is being conducted by Flex HR on behalf of our client. Qualified candidates should submit a resume within.

Flex HR uses AI for document preparation and meeting transcription only — never to screen or evaluate candidates. All hiring decisions are made by a human recruiter. Roles may be posted on platforms like Indeed or LinkedIn, which are independent companies that may use AI in their own technology.

Carrier Account Specialist

Full-Time  |  Logistics / Transportation

ROLE OVERVIEW

The Account Specialist serves as the operational backbone for assigned customer accounts, owning shipment execution from creation through delivery. This role requires sharp attention to detail, fast response times, and the ability to proactively manage freight on track within a fast-paced logistics environment.

KEY RESPONSIBILITIES

  • Act as the liaison between customers and internal teams, ensuring clear and accurate communication of all shipment requirements
  • Own execution of assigned shipment workflows from creation through delivery, ensuring accuracy and completeness in the TMS
  • Build, update, and manage shipments in internal and customer TMS systems, including appointments, status updates, and accessorial documentation
  • Coordinate with Carrier Management to ensure on-time pickup and delivery and adherence to customer SLAs
  • Monitor shipment status and carrier check calls, proactively identifying risks and taking corrective action
  • Resolve day-to-day operational issues with urgency, communicating timely updates to all relevant stakeholders
  • Handle customer-facing communication (calls, emails, facilities) with professionalism, clarity, and speed
  • Schedule and coordinate appointments with facilities, ensuring all details are confirmed and accurate
  • Send Proof of Delivery (POD) to appropriate customer contacts in a timely manner
  • Maintain accurate accessorial charges and supporting documentation
  • Create and maintain customer Standard Operating Procedures (SOPs)
  • Identify and communicate process improvement opportunities based on operational performance and customer feedback
  • Support account performance tracking by maintaining accurate data and assisting with reporting
  • Begin developing foundational quoting skills by assisting with spot quotes and supporting AMs on pricing workflows

KEY SKILLS & COMPETENCIES

  • TMS knowledge and data accuracy discipline
  • Scheduling, coordination, and accessorial charges management
  • Strong written and verbal communication with customers and internal teams
  • Problem-solving with urgency and attention to detail
  • SLA compliance and operational support
  • Process improvement mindset and relationship management

PERFORMANCE INDICATORS

KPI

Description

Customer Response Time

Average time to respond to customer emails

On-Time Delivery

Percentage of shipments arriving on time

Data Completeness %

Accuracy and completeness of TMS records

QBR Performance

Customer quarterly review score

Internal Collaboration

Quarterly 360 peer review rating

WHAT SUCCESS LOOKS LIKE

  • Executes assigned shipments quickly and accurately with minimal oversight
  • Maintains strong response times and keeps stakeholders consistently informed
  • Keeps shipments organized, updated, and clearly documented in the TMS
  • Anticipates issues early and escalates risks before they impact service
  • Demonstrates urgency and strong prioritization during high-volume periods
  • Supports the team with clean data, clear communication, and reliable follow-through
  • Shows steady growth in quoting knowledge, market awareness, and operational judgment

NEW HIRE EXPECTATIONS — 30 / 60 / 90 DAY RAMP

30 Days

60 Days

90 Days

Learn processes & systems: Revenova TMS, shipment workflows, and communication standards

Handle daily execution: Independently manage assigned shipments with clear, timely communication

Full ownership: Own execution for assigned accounts with minimal oversight and high reliability

Internal relationships: Build relationships with AMs, CAMs, CAS team, and understand workflows

Proactive execution: Monitor shipments, identify risks early, and take corrective action

Account support: Act as a trusted partner to AMs, proactively supporting account needs

Shipment basics: Accurately build loads, schedule appointments, update statuses, send PODs

Communication: Confidently communicate with customers, facilities, and internal teams

Escalation management: Handle issues with urgency, structure, and clear communication

TMS hygiene: Maintain clean, complete, and accurate data in all systems

Data accuracy: Maintain strong TMS discipline — timestamps, notes, accessorials

KPI consistency: Meet expectations on response time, data completeness, and execution quality

Responsiveness: Meet baseline expectations for communication and task completion

Prioritization: Effectively manage workload and time-sensitive shipments

Process improvement: Identify and suggest workflow or SOP improvements

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