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Cucm Jobs (NOW HIRING)

HHC

Telecom Engineer

Indianapolis, IN · On-site

Cisco Unified Communications Manager (CUCM) * Cisco Unified Border Element (CUBE) and voice gateways (ISR/ASR series) * IVR/Contact Center platforms (e.g., Cisco UCCE or similar) * SIP, H.323, MGCP ...

Info-Ways

Video Engineer

San Francisco, CA · On-site

Tandberg VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways SIP Troubleshooting Understanding CUCM/VCS Traces Understanding Packet Captures Cisco Telepresence System Cisco Jabber Please ...

Tech Tammina LLC

Sr Systems Engineer

Lansing, MI · On-site

$106K - $145K/yr

Cisco Unified Communications Manager (CUCM): 5+ years * Cisco Unity Connections (CUC): 5+ years * Some travel required to State of Michigan hosting centers in Grand Rapids and Lansing * Please note ...

Diverse Lynx LLC

UCM Engineer

Houston, TX · Remote

Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways. Good understanding of various ...

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How much do cucm jobs pay per year?

As of Jul 14, 2026, the average yearly pay for cucm in the United States is $114,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cucm position, and why are they important?

To thrive as a Cisco Unified Communications Manager (CUCM) administrator, you need a solid foundation in network engineering, VoIP technologies, and Cisco’s telephony solutions, often supported by certifications such as CCNA Collaboration or CCNP Collaboration. Familiarity with CUCM software, Cisco routers and switches, and troubleshooting tools is highly important. Excellent problem-solving skills, attention to detail, and strong communication are key soft skills for this role. These competencies enable efficient management and support of enterprise communication systems, ensuring reliable connectivity and smooth collaboration across organizations.

What is a CUCM job?

A CUCM (Cisco Unified Communications Manager) job involves managing and maintaining Cisco's enterprise-level IP telephony and collaboration solutions. Professionals in this role configure, troubleshoot, and optimize VoIP networks, ensuring seamless communication within an organization. They often work with call routing, SIP trunks, voicemail systems, and integrations with other collaboration tools. Strong knowledge of Cisco networking, QoS, and troubleshooting VoIP issues is essential for success in this role.

What are some common responsibilities of a Cisco Unified Communications Manager (CUCM) administrator?

CUCM administrators are typically responsible for installing, configuring, and maintaining Cisco Unified Communications solutions, including managing user accounts, call routing, voicemail, and integration with other communication platforms. They often monitor system performance, perform troubleshooting, and coordinate upgrades or patches to ensure optimal uptime. Collaboration is frequent with network engineers, IT support teams, and end-users to resolve issues or deploy new features. This role combines technical hands-on tasks with cross-team communication to ensure seamless enterprise-wide communication services.

More about Cucm jobs
What cities are hiring for Cucm jobs? Cities with the most Cucm job openings:
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Cucm jobs near you
Infographic showing various Cucm job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $114,499 per year, or $55 per hour.

Senior Specialist - Architecture

Futran Tech Solutions Pvt. Ltd.

Rolling Meadows, IL • On-site

$55.50 - $71.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

REQ172 GTS MA Telecom Voice Engineer
Role Telecom Voice Engineer
Experience 5 years in voice engineering on Genesys Cloud implementations
Location USA
Technical Skills Primary
Deep expertise in Genesys Cloud architecture call routing and telephony integrations
Demonstrated experience in MA voice system integrations and migrations
Strong knowledge of SIP QoS VLANs and cloud telephony solutions
Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
Experience with contact center analytics and reporting tools
Knowledge of hybrid telephony environments and cloud migration strategies
Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
Familiarity with regulatory compliance for voice systems eg E911
Responsibilities
Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
Evaluate legacy contact center infrastructures and recommend integration or migration strategies
Configure and optimize Genesys Cloud applications routing and workforce management systems
Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
Develop and implement call flow designs and routing strategies for operational continuity
Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
Assist with integration of hybrid communication environments as needed
Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
Provide technical expertise and training to internal stakeholders during MA projects
Technical Skills Secondary Nice to have
Project management and organizational skills
Collaboration with vendors and service providers to address system issues
Soft Skills
Excellent analytical and problemsolving skills
Strong verbal and written communication abilities

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