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Csr Associate Jobs in Quebec (NOW HIRING)

Medtronic

Customer Service Rep III

Pointe-claire, QC

CA$49.76K - CA$62.20K/yr

Represents company to external and internal customers, answers product-related questions, traces ... The majority of time is spent in the delivery of support services or activities, typically under ...

Medtronic

Customer Service Rep III

Pointe-claire, QC

CA$49.76K - CA$62.20K/yr

Represents company to external and internal customers, answers product-related questions, traces ... The majority of time is spent in the delivery of support services or activities, typically under ...

Sazerac Company

Entreprise / Emplacement Apercu Developpez-vous chez Sazerac! Sazerac Company produit et commercialise les bourbons et whiskies les plus primes au monde, notamment Buffalo Trace, Pappy Van Winkle ...

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Csr Associate information

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What are popular job titles related to Csr Associate jobs in Quebec? For Csr Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Quebec look for? The top searched job categories for Csr Associate jobs in Quebec are:
What cities in Quebec are hiring for Csr Associate jobs? Cities in Quebec with the most Csr Associate job openings:
Csr Associate jobs near you
Customer Service Representative

Customer Service Representative

Driven Brands, Inc.

Laval, QC • Remote

Full-time

Posted yesterday

Driven Brands rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

237th of 325 rated vehicle maintenance

Job description

Company:Driven Brands

Nous vous invitons a nous rejoindre chez Driven Brands!

Basee a Charlotte, Caroline du Nord, Driven Brands (NASDAQ: DRVN) est la plus grande entreprise de services automobiles en Amerique du Nord, fournissant une gamme de besoins automobiles au grand public et commerciaux, y compris la peinture, la collision, les vitres, la reparation de vehicules, la vidange d'huile, l'entretien et le lavage de voiture.

Avec plus de 4500 centres dans 15 pays, Driven Brands est la societe mere de certaines des principales marques de services automobiles en Amerique du Nord, notamment Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, etc. Notre reseau dessert plus de 50 million de vehicules par an et genere plus de 5 milliards de dollars de ventes a l'echelle du systeme chaque annee.

Notre culture inspire la haute performance et l'innovation, permettant a nos collaborateurs d'aller plus loin, plus vite dans leur carriere. Avec des gens incroyables et de grandes marques, nous attendons avec confiance une croissance passionnante a venir et croyons au respect des valeurs qui soutiennent cette vision.

Description de l'emploi:

Agent(e) Service Client

Travail 100% a distance une fois la formation complete

Sous la supervision de son chef d'equipe, le/la titulaire du poste reponds aux appels lies aux reclamations d'assurance (bris de vitres automobiles) en respectant les hauts standards de qualite de notre organisation. En utilisant les scripts et les systemes a sa disposition, il/elleassiste les clients avec leurs questions et preoccupations et recommande les solutions appropriees a leurs besoins.

Profil recherche :

  • 1+ experience en centre d`appels / service a la clientele est un atout

  • Une experience en Assurances constitue un atout important

  • Bilingue (Francais ET anglais de niveau intermediaire/avance)

  • Aisance a naviguer entre differentes applications informatiques

  • Autorisation de travailler legalement au Canada

  • Resident(e) du Grand Montreal

  • Flexible pour travailler sur horaires variables dans les plages suivantes: L-V entre 7h-21h, Samedi 8h-17h

Ce que nous offrons :

  • Formation complete, en presentiel, remuneree (12 jours a temps plein a nos bureaux de Laval)

  • Travail 100% a distance par la suite avec le soutien continu d'une equipe professionnelle et inspirante

  • Salaire de base + Bonus de performance

  • Possibilite d'extension / permanence au-dela du mandat (a determiner)

  • Travail a distance apres la formation completee

#LI-AS1

#DBCORP

#REMOTE

What Driven Brands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Driven Brands

Sourced by ZipRecruiter

Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2006

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