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Csr Associate Jobs in Quebec (NOW HIRING)

Techtronic Industries (TTI)

CA$45K - CA$46K/mo

Customer Service Representative Techtronic Industries Inc. | Milwaukee Full-Time | Permanent | E1 | Location: 9701 Boulevard Metropolitain E, Montreal, Qc H1J 3C1 About TTI Canada Are you ready to ...

The Brick

As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...

The Brick

As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...

Primo International

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Customer Services Representative

Montreal, QC · On-site

CA$1.0K/yr

Job Overview Customer service representatives are the first point of contact for orders. They help customers with status of orders, updates as well as their questions and complaints. Responsibilities ...

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Csr Associate information

What is a CSR in a job?

A CSR (Customer Service Representative) is a job role focused on assisting customers by answering questions, resolving issues, and providing product or service information. CSRs typically work in call centers or retail environments and require good communication skills and problem-solving abilities.

What jobs pay 4000 a week without a degree?

A CSR Associate typically does not earn $4,000 weekly without significant experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or specialized trades like certain construction or technical jobs, which may require certifications or skills rather than formal degrees.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

Is a CSR job stressful?

A CSR associate role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance targets may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What is the role of a CSR associate?

A CSR (Customer Service Representative) associate handles customer inquiries, resolves issues, and provides product or service information to ensure customer satisfaction. They often communicate via phone, email, or chat and require good communication skills and familiarity with customer management tools.
What are the most commonly searched types of Csr jobs in Quebec? The most popular types of Csr jobs in Quebec are:
What are popular job titles related to Csr Associate jobs in Quebec? For Csr Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Quebec look for? The top searched job categories for Csr Associate jobs in Quebec are:
What cities in Quebec are hiring for Csr Associate jobs? Cities in Quebec with the most Csr Associate job openings:
Csr Associate jobs near you

Bilingual Customer Service Representative

Spirax-Sarco Engineering

Laval, QC • On-site

Other

Posted 25 days ago

Job description

We are lookingfor a highly motivated, energetic, and detail-oriented individual to join ournewly formed Customer Service (CS) team, where our focus is to enhance thecustomer experience by handling order entry, following up on factory requestsand invoicing orders to our customers. As the Customer Service Representative,you will manage a varied group of customers, building and maintaining strongrelationships to grow and strengthen our business. With a customer-obsessedmindset, you will oversee the end-to-end inquiry to order process, ensuringexceptional service at every stage of the transaction-from initial quotationthrough order entry, confirmation, tracking, and resolution of any issuespost-delivery. You will be the key liaison between customers and internalteams, ensuring customer needs are met efficiently and accurately whilefollowing standard operating procedures.

Whatyou'll be doing

  • Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
  • Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
  • Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to-date.
  • Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
  • Collaborate and liaise with internal teams to ensure the customer's needs are prioritized and followed up on.
  • Monitor and maintain delivery timelines to ensure alignment with customer expectations.
  • Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
  • Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
  • Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
  • Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
  • Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
  • Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
  • Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
  • Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
  • Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
  • Perform other duties as assigned or directed by the manager.

Whoyou'll be working with

  • External customers and distributors
  • Sales Engineers, Application Engineers, Warehouse Associates, Supply Chain Analysts, Accounts Receivable Representatives, Global factory contacts

This iswhat you'll need to be successful in this role

  • Minimum of 4+ years in B2B customer service, inside sales, or a related field.
  • French/English Bilingual Level
  • Exceptional oral and written communication skills to effectively interact with internal and external stakeholders.
  • Must be willing to build a relationship with customers, which includes speaking over the phone or by email as needed.
  • A proactive and solution-oriented mindset with strong analytical skills to resolve issues efficiently.
  • High level of accuracy and organizational skills to ensure error-free order entry and customer data management.
  • Proficient in Windows applications and Microsoft Office programs (Word, Excel, Outlook, Teams) and experienced in
  • CRM/ERP systems, preferably Microsoft AX/Dynamics.
  • Professionalism and proven track record showing the ability to build and maintain strong customer relationships.
  • Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Familiarity with standard operating procedures and commitment to upholding them.
  • Energetic personality with strong communication and interpersonal abilities to collaborate across teams internally and externally.
  • Attention to detail and a proactive problem-solving approach.

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