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CSM

Sales Coordinator

Lynnwood, WA · On-site

$22/hr

Follows CSM high standards of quality to ensure guest satisfaction • Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner. • Provides ...

Snappy App, Inc

Strategic CSM

$100K - $120K/yr

Strategic CSM Location: Remote - U.S. Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of ...

CSM

Housekeeping Supervisor

Minneapolis, MN · On-site

$21/hr

... CSM training policies. • Promotes collaboration and positive, professional work environment. • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication ...

CSM

Breakfast Attendant

Scottsdale, AZ · On-site

$16/hr

... CSM/Brand cash handling/POS procedures to ensure accurate closing of all guest checks. • Primary responsibly include greeting guests, seating guests, answering phone calls, finishing guest ...

SAIC

Senior ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: * Case Management * Service Operations * Knowledge ...

CSM

Breakfast Cook / Dishwasher

Scottsdale, AZ · On-site

$14 - $18.25/hr

This position is responsible for preparing and cooking food items in accordance with CSM/brand high quality standards to ensure guest satisfaction, including adherence to health regulations. • ...

CSM

Senior Sales Manager

Saint Louis Park, MN · On-site

Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes.

CSM

Banquet Server

Minneapolis, MN · On-site

$16.37/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Anticipates and responds to guests in a friendly, positive and timely manner. • Provides the highest quality service to ...

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How much do csm jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.
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Cities with the most Csm job openings:

What states have the most Csm jobs?

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Csm jobs near you
Infographic showing various Csm job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 74% Physical, 7% Hybrid, and 19% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Sales Coordinator

CSM

Lynnwood, WA • On-site

$22/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

This position is responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals. Efficiently and effectively coordinates sales and catering efforts. Follows CSM high standards of quality to ensure guest satisfaction
• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
• Assists with sales efforts in soliciting new business.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Contributes to client's overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
• Understands and follows CSM guest service recovery program
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment.
REQUIRED SKILLS AND EXPERIENCE
Education: High school diploma or GED required.
Experience/Knowledge/Skills/Abilities: Previous customer service and administrative experience required, preferably in the hospitality or service industry. Word processing, spreadsheet, and basic computer knowledge required. Must have strong verbal and written communication skills. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Experience with Delphi and PMS Systems a plus.
Physical: Ability to lift, push and pull up to 20 pounds on an occasional basis.
Rate: $22.00 USD per hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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