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Csm Jobs in Ohio (NOW HIRING)

CSM COMPANIES INC GROUP

Parts Delivery Driver

Sheffield, OH · On-site

$22K - $27K/yr

CSM Kenworth in Cleveland is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Parts Delivery Driver

Richfield, OH · On-site

$23K - $28K/yr

CSM Kenworth in Richfield is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Parts Delivery Driver

Richfield, OH · On-site

$23K - $28K/yr

CSM Kenworth in Richfield is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Service Advisor

Hilliard, OH · On-site

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and ...

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How much do csm jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for csm in Ohio is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.89 per hour, depending on experience, location, and employer.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills are essential for success in the role.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on retention and growth. CSMs typically build relationships, provide support, and may use customer management tools to track engagement and success metrics.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.
What are popular job titles related to Csm jobs in Ohio? For Csm jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Csm jobs in Ohio look for? The top searched job categories for Csm jobs in Ohio are:
What cities in Ohio are hiring for Csm jobs? Cities in Ohio with the most Csm job openings:
Csm jobs near you
Infographic showing various Csm job openings in Ohio as of August 2026, with employment types broken down into 54% Full Time, 8% Part Time, and 38% Contract. Highlights an 77% In-person, 8% Hybrid, and 15% Remote job distribution, with an average salary of $35,081 per year, or $16.9 per hour.

Senior Clinical Study Manager (CSM)

System One Holdings, LLC

Cleveland, OH • On-site

$60 - $80/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Job Title: Senior Clinical Study Manager (CSM)
Location: 100% Remote
Type: Contract - 6 months with desire to go permanent
Compensation: $60.00 - $80.00
Work Model: Remote - offsite
Joule is current looking to hire aSenior Clinical Study Manager (CSM) to support clinical programs focused on cell/gene therapy and oncology for one of our clients. This is a remote, 40-hour/week contract (initial ~6 months) with the potential to renew or convert to full-time based on project need, performance, and budget. In this role, you will lead day-to-day study execution by partnering with CROs, sites, and cross-functional stakeholders while ensuring compliance with ICH-GCP and FDA requirements. The ideal candidate brings 8-10 years of clinical operations experience (including 4-5+ years in study management within pharma/biotech) and is comfortable managing timelines, budgets, vendors, and TMF oversight in a fast-paced environment.
Responsibilities
  • Manage and oversee clinical study activities to ensure compliance with GCP, ICH, and FDA regulations
  • Coordinate with CROs, vendors, and site teams to ensure timely progress of clinical trials
  • Prepare and review study documentation, reports, and progress updates
  • Handle budgets, contracts, and invoices related to clinical studies
  • Ensure TMF management and oversight in accordance with regulatory standards
  • Monitor site activities and ensure site management best practices

Requirements
  • University/college degree (BS/BA/MS) or certification in a related health profession from an appropriately accredited institution
  • 8 - 10 years' experience, including 4 - 5 years of experience in a pharmaceutical setting
  • Previous study management experience with at least 4 - 5 years of relevant experience
  • Experience in Cell/Gene Therapy and Rare diseases; recent Oncology experience is desirable

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#LI-EL1
Ref: #568-Clinical

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