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Csm Jobs in Ohio (NOW HIRING)

CSM Companies, Inc. - Kenworth

CSM Kenworth in Richfield, OH seeks a General Manager to lead branch operations, drive new and used truck sales, and ensure customer satisfaction. You will coach and train sales staff, coordinate ...

CSM COMPANIES INC GROUP

Parts Delivery Driver

Richfield, OH · On-site

$23K - $28K/yr

CSM Kenworth in Richfield is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Parts Delivery Driver

Richfield, OH · On-site

$23K - $28K/yr

CSM Kenworth in Richfield is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Parts Delivery Driver

Sheffield, OH · On-site

$22K - $27K/yr

CSM Kenworth in Cleveland is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Parts Delivery Driver

Richfield, OH · On-site

$23K - $28K/yr

CSM Kenworth in Richfield is currently seeking a full-time Parts Delivery Driver to join our team! Responsibilities include driving locally to deliver heavy duty truck parts to our customers.

CSM COMPANIES INC GROUP

Service Advisor

Hilliard, OH · On-site

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and ...

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Csm information

See Ohio salary details

$9

$16

$22

How much do csm jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for csm in Ohio is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.89 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.

What are popular job titles related to Csm jobs in Ohio?

For Csm jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Csm jobs in Ohio look for?

The top searched job categories for Csm jobs in Ohio are:

What cities in Ohio are hiring for Csm jobs?

Cities in Ohio with the most Csm job openings:

Csm jobs near you
Infographic showing various Csm job openings in Ohio as of August 2026, with employment types broken down into 54% Full Time, 8% Part Time, and 38% Contract. Highlights an 77% In-person, 8% Hybrid, and 15% Remote job distribution, with an average salary of $35,081 per year, or $16.9 per hour.

ServiceNow CSM Consultant

Cincinnati, OH • On-site

Javen Technologies, Inc
11 - 50 employees
Learn more about Javen Technologies, Incexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow CSM Consultant

Contract

Cincinnati, OH – Need Local

Direct Client

Skills:

ServiceNow CSM → Functional knowledge + ServiceNow configuration
CRM Integrations → Technical — Salesforce, Dynamics, APIs, integration
Data analysis & management → Technical/analytical — data mapping, transformation, reporting
Solution design & integration efforts → Clearly technical

ServiceNow resources who have experience in the following areas:

Customer Service Management (CSM)

CRM integrations (Salesforce, Dynamics, or other CRM platforms)

Data analysis and data management, including data mapping, transformation, and reporting

We are looking for someone who can help support ongoing initiatives and contribute to solution design, integration efforts, and data-related activities.

Apply