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Csm Jobs (NOW HIRING)

Sparc Technology Services Inc

ServiceNow -CSM

New York, NY · On-site

$58 - $63/hr

ServiceNow -CSM Location: NY City Required Qualifications ServiceNow Certification: CIS-CSM (Customer Service Management) - Required 4-6 years of hands-on ServiceNow admin/development experience At ...

Neotecra

ServiceNow Implementation - CSM

New York, NY · On-site

$59 - $81.25/hr

RESPONSIBILITIES: - Lead end‑to‑end CSM implementations from discovery through deployment and hyper‑care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals ...

Accelerate HC

Enterprise CSM

Manhattan, NY · On-site

As a CSM, you will inherit customers once implementation is complete and take responsibility for adoption, engagement, customer health, renewals, and outcomes. A meaningful portion of the customer ...

AccelerateHC

Enterprise CSM

New York, NY · On-site

As a CSM, you will inherit customers once implementation is complete and take responsibility for adoption, engagement, customer health, renewals, and outcomes. A meaningful portion of the customer ...

Aqua Engineers Inc

Utility Operator (CSM)

Lihue, HI · On-site

$29.10 - $34.87/hr

Join our team as a CSM Operator and help keep our sewer collection systems running safely and smoothly. What You'll Be Doing * Operate and maintain sewer collection systems * Clean and service sewer ...

CSM

Apartment Maintenance Technician

Gladstone, OR · On-site

$24 - $26/hr

Follow all CSM procedures for resident/associate incidents. Knowledgeable of property emergency procedures. Ensure a clean and safe work environment. Must be available to assist in any natural ...

YozmaTech

Junior CSM (won)

Junior Csm (Won) Or refer someone About The Job Junior Csm (Won) You Are: * Ideologically connected to our mission. * People-oriented with excellent interpersonal and communication skills.

SAIC

ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: * Case Management * Service Operations * Knowledge ...

CSM

Restaurant Bartender | BLVD Kitchen & Bar

Hopkins, MN · On-site

$11.50 - $12/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, enters, prepares and delivers ...

CSM

Hotel Security Attendant

Minneapolis, MN · On-site

$21/hr

Follows CSM high standards of quality to ensure guest satisfaction. * Monday - Wednesday 11p-7a ($21/hr) * Saturday and Sunday 7a-3p ($19/hr) • Anticipates and responds to guest incidents and ...

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Csm information

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How much do csm jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.
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What states have the most Csm jobs?

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Csm jobs near you
Infographic showing various Csm job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 4% Part Time, 1% Temporary, and 6% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Construction Project Manager | CSM Corporation

Minneapolis, MN • On-site

CSM
Real Estate • 1 - 5K employees
Learn more about CSMexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

POSITION PURPOSE
This position is responsible for the owner's representation and construction management of projects within the CSM real estate portfolio. Responsible for the successful delivery and completion of tenant improvements, capital improvement projects, maintenance/repair projects, and construction management of commercial and residential construction projects. Responsible for all project phases starting with preliminary design through project close out. The Construction Project Manager will be responsible for ensuring that facilities and construction projects align with organizational goals, adhere to budgets, meet quality standards and comply with regulatory requirements. They will work with internal and external stakeholders to deliver quality projects on time, on budget and safely that drive business results and bottom-line improvement for CSM properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Customer Focus: Ensures internal and external customer service is a top priority. Understands the needs of customers and balances that with the needs of the business. Is adept at managing multiple relationships at various levels within the organization (up, down, and across) and builds strong professional relationships outside the organization. Makes timely decisions based on available information to ensure customer needs are met.
  • Budget Proposals: Assists with preliminary budget estimates and outlines specifications for renovations and new construction. Evaluates cost saving options for proposals by providing experience-based value engineering. Develops and maintains historical cost and estimating databases. Work with historical cost data and preliminary plans to estimate construction costs. Ensures project costs Coordinate with the development team to determine project feasibility.
  • Contract Coordination: Coordinates multiple bid processes for renovations and new construction. Assists with preparation of bid documents, attends pre & post-bid meetings, and reviews bids for completeness. Monitors project costs throughout construction, maintaining compliance with contract documents. Evaluates and implements cost saving opportunities and delivers projects within established budget parameters.
  • Cost Control: Responsible for management of construction related expenses. Follows CSM procurement guidelines and applies good business judgment to ensure projects meet CSM and brand standards. Communicates any projected out of guideline expenses to leadership and other appropriate managers to ensure cost effectiveness of project.
  • Scheduling & Coordination: Accountable for establishing overall project schedules and acts as primary on-site project leader to ensure completion of projects are both cost effective and within budget guidelines. Reviews and maintains project status by directing the CSM field supervisor or general contractors and serving as the main contact for resolving scheduling and contract document conflicts.
  • Compliance: Responsible for ensuring all renovation and new construction meets federal, state, municipal and brand standards. Addresses any deficiencies in a prompt manner and keeps necessary parties apprised of situation.
  • Contractor Relations: Develops and maintains strong and professional relationships with the general and subcontractor market. Is respectful yet courageous in resolving any concerns or disputes, and manages risk and liability for company.
  • Accountability/Drive for Results: Accepts responsibility for achieving desired results, owns any problems, and is responsible for effective self/workload management. Solves problems both inside and outside the organization. Produces the required quality and quantity of work required for the position, and can be counted on to achieve goals. Regularly challenges self and others to achieve desired results.
  • Communication: Responsible for maintaining effective ongoing communication with leadership and with internal customers at all levels within and outside the organization. Keeps appropriate individuals apprised of issues as they occur and if necessary, seeks guidance regarding resolution. Maintains field observation logs to serve as a record of project timelines and costs.

REQUIRED SKILLS AND EXPERIENCE
Education: Bachelor's degree in construction management or related field or equivalent experience in real estate construction management required.
Experience/Knowledge/Skills/Abilities:
  • 3+ years experience in real estate management specializing in construction coordination services required.
  • Experience with new construction and renovation projects within the lodging, multi-family, or commercial industry preferred.
  • Must have proven level of detail orientation, organizational skills and the ability to handle multiple projects.
  • Must have the ability to communicate professionally and diplomatically with all levels of trades people, business professionals, consultants and government officials.
  • Ability and willingness to travel on an as-needed basis is required.
  • Must be computer literate and proficient in spreadsheet and scheduling applications.
  • Must have a good understanding of federal, state, municipal guidelines and brand standards as well as building, health department, and energy codes.

Physical/Working Conditions: Work is performed primarily on the construction job site with some work performed in an office setting, and may involve long periods of sitting. Ability to lift, push and pull up to 50 pounds and utilize a computer on a regular basis throughout shift. Work may occasionally be performed in indoor and outdoor settings and may be exposed to cold, wet, hot or humid conditions.
Rate: $85,000 USD - $110,00 USD per year, plus bonus
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net. on-call employees, please email benefits@csmcorp.net.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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