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Csm Jobs (NOW HIRING)

Sparc Technology Services Inc

ServiceNow -CSM

New York, NY · On-site +1

$58 - $63/hr

ServiceNow -CSM Location: NY City Required Qualifications ServiceNow Certification: CIS-CSM (Customer Service Management) Required 46 years of hands-on ServiceNow admin/development experience At ...

Neotecra

ServiceNow Implementation - CSM

Manhattan, NY · Remote

RESPONSIBILITIES: - Lead end to end CSM implementations from discovery through deployment and hyper care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities ...

Neotecra

ServiceNow Implementation - CSM

New York, NY · On-site

$59 - $81.25/hr

RESPONSIBILITIES: - Lead end‑to‑end CSM implementations from discovery through deployment and hyper‑care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals ...

Content Square

Product Owner - CSM Applications

Miami, FL · On-site

$90K - $100K/yr

Product Owner For Csm Applications The Product Owner for CSM Applications plays a critical role in shaping how Customer Success engages, operates, and delivers value at scale. In this role, you will ...

Content Square

Product Owner - CSM Applications

Dallas, TX · On-site

$90K - $100K/yr

Product Owner For Csm Applications The Product Owner for CSM Applications plays a critical role in shaping how Customer Success engages, operates, and delivers value at scale. In this role, you will ...

Content Square

Product Owner - CSM Applications

Chicago, IL · On-site

$90K - $100K/yr

Product Owner For Csm Applications The Product Owner for CSM Applications plays a critical role in shaping how Customer Success engages, operates, and delivers value at scale. In this role, you will ...

CSM

Restaurant Bartender | BLVD Kitchen & Bar

Hopkins, MN · On-site

$11.50 - $12/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, enters, prepares and delivers ...

CSM

Maintenance Technician

Gladstone, OR · On-site

$22 - $24/hr

Follow all CSM procedures for resident/associate incidents. Knowledgeable of property emergency procedures. Ensure a clean and safe work environment. Must be available to assist in any natural ...

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How much do csm jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (CSM), and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success Manager (CSM) typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What are Customer Success Managers (CSMs)?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

More about Csm jobs
What cities are hiring for Csm jobs? Cities with the most Csm job openings:
What states have the most Csm jobs? States with the most job openings for Csm jobs include:
What job categories do people searching Csm jobs look for? The top searched job categories for Csm jobs are:
Csm jobs near you
Infographic showing various Csm job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

ServiceNow CSM

Sparc Technology Services Inc

Manhattan, NY • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow -CSM

Location: NY City

Required Qualifications

ServiceNow Certification: CIS-CSM (Customer Service Management) – Required 4–6 years of hands-on ServiceNow admin/development experience At least 2 full CSM implementations Strong expertise in ServiceNow platform configuration and customization Experience with Flow Designer, IntegrationHub, scripting, and Glide APIs Strong knowledge of reporting and Performance Analytics Experience with security, governance, and CI/CD practices Integration experience (REST/SOAP, JSON/XML, OAuth2, SAML/OIDC) Bachelor’s degree or equivalent experience

Flexible work from home options available.

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