ZipRecruiter

Log In

1

Csm Jobs in Texas (NOW HIRING)

Cypress HCM

Scaled, Digital Experience CSM

Austin, TX · On-site

$31.06/hr

CSM Customer Journey * Seeking a Scaled, Digital Experience CSM to support customer adoption and value realization through large-scale digital engagement programs. This role will focus on planning ...

New

TraXtion

Client Success Manager (CSM)

Irving, TX · On-site

The CSM ensures customers achieve measurable ROI, drives retention, and identifies add-on growth opportunities. This role acts as the relationship owner post-sale and collaborates closely with the ...

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site

$140 - $190/hr

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships. This ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships.

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships.

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships.

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site +1

Description Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer ...

Amazon

Technical CSM III - AMZ10291255

Houston, TX · On-site

$153K - $207K/yr

Technical CSM III Job Location: Houston, Texas Job Number: AMZ10291255 Position Responsibilities: Demonstrate customer engagement skills through all levels of an organization including C-Suite.

Harvey

Law Schools Founding CSM

Dallas, TX · On-site

$160K - $185K/yr

The Law School Founding CSM is the global CS and activation function for the law school program. You serve all geo managers - US East, US West, and International - as the operational backbone for ...

Lever Demo 2

CSM 1

Arlington, TX

$14.50 - $18.25/hr

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position . We've crafted this listing to showcase the ...

next page

Showing results 1-20

All JobsCsm JobsCsm Jobs in Texas

Csm information

See Texas salary details

$9

$16

$22

How much do csm jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for csm in Texas is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.51 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.

What are popular job titles related to Csm jobs in Texas?

For Csm jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Csm jobs in Texas look for?

The top searched job categories for Csm jobs in Texas are:

What cities in Texas are hiring for Csm jobs?

Cities in Texas with the most Csm job openings:

Csm jobs near you
Infographic showing various Csm job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $34,388 per year, or $16.5 per hour.

Scaled, Digital Experience CSM

Cypress HCM

Austin, TX • On-site

$31.06/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Details
  • Scaled, Digital Experience CSM (Contract)
  • Location: Remote (Central and Mountain Time Zones)
  • Duration: 9/01/2026 to 3/26/2027
  • Team: CSM Customer Journey
Job Description
  • Seeking a Scaled, Digital Experience CSM to support customer adoption and value realization through large-scale digital engagement programs. This role will focus on planning and executing customer-facing digital events, creating scalable content, driving community engagement, and serving as a voice of the customer across internal teams.
Responsibilities
  • Collaborate across a cross-functional team to plan and execute digital events for 300+ customers focused on adoption and customer value
  • Build relationships across the company’s ecosystem to stay current on solution expertise and identify subject matter experts and guest speakers
  • Create and publish digital content for customers and internal stakeholders that promotes engagement, community building, and peer learning
  • Deliver engaging virtual customer experiences through event management, presentation delivery, speaker coordination, and content development
  • Act as the voice of the customer by sharing product feedback and process improvement opportunities internally
  • Manage a shared customer inbox, including event communications, promotions, customer inquiries, and follow-up activities
  • Track and report event performance metrics, connecting program outcomes to customer value and business objectives
Qualifications
  • Bachelor's degree or equivalent professional experience
  • 2 to 4 years of experience in Customer Success, Customer Experience, Digital Engagement, or a related field
  • Experience planning, promoting, and delivering digital events at scale
  • Strong customer-facing communication and presentation skills
  • Exceptional storytelling and content creation abilities
  • Experience presenting virtually to large audiences
  • Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
  • Experience with Adobe Experience Manager (AEM)
  • Experience with Adobe Journey Optimizer B2B
  • Adobe certifications
  • Experience presenting to audiences of 300+ attendees
  • Experience using Microsoft Teams Webinar functionality
Compensation
  • Pay Rate: $31.06 per hour
Requisition ID: #37333324
Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

FacebookTwitter

View All Cypress HCM Jobs

Apply