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Csm Jobs in Texas (NOW HIRING)

TraXtion

Client Success Manager (CSM)

Irving, TX · On-site

$60K/yr

  • Medical

  • PTO

The CSM ensures customers achieve measurable ROI, drives retention, and identifies add-on growth opportunities. This role acts as the relationship owner post-sale and collaborates closely with the ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships.

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site

$140 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships. This ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships.

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description Director, Enterprise CSM NinjaOne About the Role NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise ...

Harvey

Law Schools Founding CSM

Dallas, TX · On-site

$160K - $185K/yr

The Law School Founding CSM is the global CS and activation function for the law school program. You serve all geo managers - US East, US West, and International - as the operational backbone for ...

Lever Demo 2

CSM 1

Arlington, TX · On-site

$14.50 - $18.25/hr

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position . We've crafted this listing to showcase the ...

CSM COMPANIES INC GROUP

Warehouse Associate

Laredo, TX · On-site

$12.50 - $14.75/hr

CSM values their employees and strives to offer opportunities for professional growth. Responsibilities: * Checking in heavy duty truck parts at a premier truck dealership * Requirements involving ...

CSM COMPANIES INC GROUP

Warehouse Associate

Laredo, TX

$12.50 - $14.75/hr

CSM values their employees and strives to offer opportunities for professional growth. Responsibilities: * Checking in heavy duty truck parts at a premier truck dealership * Requirements involving ...

CSM COMPANIES INC GROUP

Warehouse Associate

Laredo, TX · On-site

$12.50 - $14.75/hr

CSM values their employees and strives to offer opportunities for professional growth. Responsibilities: * Checking in heavy duty truck parts at a premier truck dealership * Requirements involving ...

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Csm information

See Texas salary details

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How much do csm jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for csm in Texas is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.51 per hour, depending on experience, location, and employer.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills are essential for success in the role.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on retention and growth. CSMs typically build relationships, provide support, and may use customer management tools to track engagement and success metrics.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What are popular job titles related to Csm jobs in Texas?

For Csm jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Csm jobs in Texas look for?

The top searched job categories for Csm jobs in Texas are:

What cities in Texas are hiring for Csm jobs?

Cities in Texas with the most Csm job openings:

Csm jobs near you
Infographic showing various Csm job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 5% Part Time, 1% Temporary, and 8% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution, with an average salary of $34,388 per year, or $16.5 per hour.

Senior ServiceNow Developer (CSM, FSM, & Integrations)

Support Tech LLC

Dallas, TX • Remote

$30K - $35K/hr

Full-time

Posted 4 days ago

Job description

This is a remote position.


Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations)

Company: Support Tech LLC
Location: Remote - WORLDWIDE
Position Type: Full-Time

Role Overview

Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the
architecture and implementation of a unified service delivery platform. This
role is not just about "keeping the lights on"; it is about building a scalable
Work Order Aggregator system.

You will be responsible for bridging Customer Service Management (CSM), Field
Service Management (FSM), and ITSM, ensuring a seamless flow from client request
to field execution. A critical component of this role is the end-to-end
integration of our ServiceNow instance with Field Nation and other third-party
work order platforms to automate our external workforce management.

Key Responsibilities

1. Core Platform Architecture (CSM, FSM, ITSM)

- Design and implement a "Unified Intake" strategy where CSM Cases
automatically trigger FSM Work Orders or ITSM Incidents based on business
logic.
- Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App
for field technicians.
- Build out the Install Base and Sold Products architecture within CSM to
ensure technicians have full visibility into customer hardware/software
before arriving on-site.

2. Field Nation & Workforce Integration

- Own the integration between ServiceNow and Field Nation, including status
synchronization, technician check-ins, and automated work order posting.
- Develop real-time synchronization using Webhooks and Scripted REST APIs to
ensure ServiceNow remains the single source of truth for all Field Nation
jobs.
- Implement automated cost tracking by pulling Field Nation spend limits and
invoice data back into ServiceNow expense lines.

3. Multi-Platform Work Order Aggregation

- Build a "Scalable Injection API" that allows Support Tech LLC to ingest work
orders from multiple external client platforms (e.g., Jira, Salesforce, or
proprietary portals) into a normalized ServiceNow format.
- Utilize Integration Hub and Flow Designer to manage complex, multi-step
cross-platform workflows.
- Design and maintain Correlation ID logic to prevent duplicate ticketing and
ensure bi-directional comment/attachment syncing across all platforms.




Requirements
Technical Requirements

- Experience: 5+ years of ServiceNow Development experience with a focus on
CSM and FSM implementations.
- Integrations: Proven track record of building complex REST/SOAP
integrations. Experience with Field Nation’s API or Connector is highly
preferred.
- Development Tools: Mastery of Flow Designer, Integration Hub, Business
Rules, Script Includes, and Service Portal.
- Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust
Transform Engines for normalizing data from multiple external sources.
- Reporting: Ability to build cross-functional dashboards that show real-time
technician performance and integration health (error monitoring).

Preferred Qualifications

- ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) in FSM or CSM.
- Field Operations Knowledge: Prior experience in a tech-support or
field-service-heavy industry.
- Workforce Automation: Experience with "Service Bridge" or eBonding between
different ServiceNow instances.



Benefits
Why Support Tech LLC?

You won't be building standard forms. You will be building the engine that
drives our company. We are looking for a developer who wants to own the "Work
Order Aggregator" vision and build a world-class integration suite that
eliminates "swivel-chair" operations.