Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Quick apply
Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Enterprise CSM
Lehi, UT · On-site
Enterprise Customer Success Manager As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book ...
Enterprise CSM
Lehi, UT · On-site
Enterprise Customer Success Manager As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book ...
Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Enterprise CSM
Lehi, UT · On-site
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a ...
Mid-Market CSM
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
Mid-Market CSM
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
Quick apply
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
Customer Success Manager (CSM)
Pleasant Grove, UT · On-site
$17 - $20/hr
Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them ...
Quick apply
Customer Success Manager (CSM)
Pleasant Grove, UT · On-site
$17 - $20/hr
Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them ...
Customer Success Manager
Draper, UT · On-site
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
Customer Success Manager
Draper, UT · On-site
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
Customer Success Manager
Draper, UT · On-site
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
Customer Success Manager
Draper, UT · On-site
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
The CSM partners closely with Sales and customers to understand business needs, gather requirements, define project scope, and ensure all necessary information is captured to support accurate quoting ...
Client Success Management The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...
Client Success Management The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...
Client Success Manager
Sandy, UT · On-site
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
Client Success Manager
Sandy, UT · On-site
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
Client Success Manager
Sandy, UT · On-site
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
Client Success Manager
Sandy, UT · On-site
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
Strategic CSM for Growth & Renewals (Remote)
Lehi, UT · On-site
$120 - $130/hr
Route is seeking a Customer Success Manager to own a portfolio of e-commerce merchants, driving their success and revenue growth. You will manage the customer lifecycle, ensuring merchants receive ...
Strategic CSM for Growth & Renewals (Remote)
Lehi, UT · On-site
$120 - $130/hr
Route is seeking a Customer Success Manager to own a portfolio of e-commerce merchants, driving their success and revenue growth. You will manage the customer lifecycle, ensuring merchants receive ...
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...
About Boostly Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our ...
Quick apply
About Boostly Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our ...
Customer Success Manager Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth.
Customer Success Manager Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth.
Client Success Manager, VP
Sandy, UT · On-site
The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...
Client Success Manager, VP
Sandy, UT · On-site
The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...
Client Success Manager, VP
Sandy, UT · On-site
The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...
Client Success Manager, VP
Sandy, UT · On-site
The Manager, Client Services / CSM Manager is responsible for leading, coaching and developing a team of Client Service Managers and equity compensation professionals who provide comprehensive ...
Csm information
What is a customer success manager?
Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.
What are the key skills and qualifications needed to thrive as a customer success manager?
To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.
How does a customer success manager typically collaborate with other departments to improve client outcomes?
Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.
What is the difference between Csm vs Customer Service Manager?
| Aspect | Customer Success Manager (CSM) | Customer Service Manager |
|---|---|---|
| Primary Focus | Customer retention, onboarding, and success | Customer support, issue resolution, and service quality |
| Required Skills | Relationship management, product knowledge, communication | Problem-solving, leadership, communication |
| Work Environment | Account management, proactive engagement | Support centers, call centers, service teams |
| Common Certifications | Customer success certifications, CRM tools | Customer service certifications, leadership training |
While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.
Is a customer success manager a stressful career?
A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.
What are customer success manager jobs?
Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.
What job categories do people searching Csm jobs in Provo, UT look for?
The top searched job categories for Csm jobs in Provo, UT are:
Enterprise CSM
Lehi, UT • On-site
Nectar Restaurant
Full-time
Re-posted 10 days ago
Job description
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business. You will serve as a product expert and trusted advisor who guides customers through onboarding, deepens product adoption, and helps them realize the full value of our platform. You will partner with teams across Sales, Product, and beyond, with a relentless focus on customer experience and value delivery; turning satisfied customers into long-term, growing partnerships.
What is Nectar?
Great company culture doesn't happen by accident. It's built through consistent recognition, meaningful rewards, and moments that make people feel genuinely valued and engaged. Yet in most organizations, recognition is inconsistent, and often overlooked. Nectar changes that. Nectar is a 360 employee recognition and rewards platform that makes recognition a part of the everyday rhythm of work. We empower team members, managers, and leaders alike to celebrate great work, reinforce core values, and reward the people who drive the business forward. The result is a more connected, engaged, and motivated workforce.
Role Responsibilities:
- Able to work from our office in Utah County
- Oversee customer onboarding processes and ensure successful adoption of the software
- Provide ongoing support to customers, including answering questions and resolving technical issues
- Develop and implement customer success plans for each customer to drive product adoption and increase customer satisfaction
- Own the renewal process and lead retention and expansion conversations to grow account value and maximize customer lifetime value
- Maintain excellent verbal and written communication standards, both internally and externally, with C-Suite leaders
- Collaborate with the product development team to provide customer feedback and suggest product improvements
- Analyze customer usage to identify trends and opportunities for coaching and proactive engagement
- Demonstrate mastery of the Nectar platform and the ability to tie product functionality to tangible business outcomes
Experience & Skills:
- Experience in customer success management, technical account management, or a related field
- Experience working with software products and a deep understanding of the software development lifecycle
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills
- Ability to work with ambiguity, both independently and as part of a team
- Familiarity with customer success metrics and how to measure them
- Familiarity with technical systems and processes is a plus
- Familiarity working with HR leaders, People teams, and internal communications stakeholders is a plus.
- Familiarity navigating complex, multi-stakeholder organizations is a plus.
- Experience with Planhat, Hubspot, or other CRM software is a plus.
Other Information
More information about the role and company:
- nectarhr.com for more information about the product
- https://www.linkedin.com/company/nectarhr for more information about the company and employees (as well as G2 https://www.g2.com/products/nectar/reviews)