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Csm Jobs (NOW HIRING)

Follow all CSM procedures for resident/associate incidents. Knowledgeable of property emergency procedures. Ensure a clean and safe work environment. Must be available to assist in any natural ...

CSM Architect (Remote)

Manhattan, NY · Remote

$145K - $180K/yr

GlideFast Consulting - CSM Architect (Remote) Job Details Remote The Architect will be responsible for overall architectural design and delivery assurance. GlideFast's Architects have broad technical ...

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, enters, prepares and delivers ...

Apartment Maintenance

Mequon, WI · On-site

$16.75 - $20/hr

Follow all CSM procedures for resident/associate incidents. • Knowledgeable of property emergency procedures. • Need to be available to assist as needed in any natural/catastrophic disaster. • ...

Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. • Performs the manager-on-duty role during 3rd shift. • ...

Follows CSM's high standards of quality to ensure guest satisfaction. Duties and Responsibilities * Greets all guests in a courteous and friendly manner. * Anticipates and responds to guests needs in ...

Follows CSM and brand standards of quality to ensure guest satisfaction. • Anticipates and responds to guests in a friendly, positive and timely manner. • Provides the highest quality service and ...

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Csm information

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$10

$18

$24

How much do csm jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (CSM), and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success Manager (CSM) typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What are Customer Success Managers (CSMs)?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

More about Csm jobs
What cities are hiring for Csm jobs? Cities with the most Csm job openings:
What states have the most Csm jobs? States with the most job openings for Csm jobs include:
Infographic showing various Csm job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.
Maintenance Technician I

Maintenance Technician I

CSM

Clackamas, OR • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago


Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Grounds Maintenance: Responsible for maintaining the overall condition and cleanliness of the community exterior grounds and any other assigned work areas. Completion of daily tasks such as general exterior cleaning, pool cleaning, pool chemical inspections, trash removal, and package or notice delivery. Maintain property appearance, upkeep/curb appeal to ensure competitiveness within the industry, attract future residents, and provide a welcoming environment to current residents. Assist in light grounds maintenance tasks as assigned including pet area maintenance, flower beds maintenance, turf repairs, filling potholes, shrub and tree maintenance (i.e. - watering, irrigation, pruning, weeding, planning, etc.), shoveling/snow removal, and assisting with tasks as assigned by the Community Manager.
• Property Maintenance: Responsible for maintaining the overall condition and janitorial needs of the maintenance shop, storage, and common areas of the property. Performs light, preventive maintenance in units, common areas, hallways, garages, grounds, pool, clubhouse, and equipment. Completes general work orders and turnover maintenance needs in a timely manner. Perform regular lighting, smoke/CO detector, and general maintenance inspections throughout property.
• Cost Control: Responsible for proper use and safeguarding of equipment and supplies, and adheres to cost controls to reduce expenses. Monitor stock levels on all necessary inventory and place orders through Community Manager. Maintain accountability for all necessary inventory, supplies, tools and equipment.
• Customer Service: Ensure resident satisfaction by adhering to maintenance service and loss-prevention standards including preventative maintenance. Ensure that residents' needs are responded to in a courteous, friendly and timely manner. Work as a team player in meeting resident needs, and actively contribute to the efforts of other areas when necessary. Communicate in an appropriate and professional manner with residents, co-workers, and other CSM associates. May be required to attend residential community activities after normal business hours as requested by the Community Manager.
• Safety/Risk Management: Mitigate risk by conducting routine inspections of community grounds to maintain standards per CSM, local, state and federal regulations including AWAIR program. Operate all equipment following safe and proper procedures. Follow all CSM procedures for resident/associate incidents. Knowledgeable of property emergency procedures. Ensure a clean and safe work environment. Must be available to assist in any natural/catastrophic disaster.
• Self-Management: Produce required volume of work by planning, organizing and prioritizing work duties. Adhere to CSM attendance policy, grooming/appearance/dress code standards, and general work rules and department procedures. Attend all required meetings. Adhere to all CSM Standard Operating Procedures and Fair Housing laws.
REQUIRED SKILLS AND EXPERIENCE
EDUCATION: High School diploma or equivalent. CPO Certification is preferred for properties with pools, or the ability to obtain certification based on policy guidelines.
Experience/Knowledge/Skills/Abilities: Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Current and valid driver's license with safe driving record required.
PHYSICAL DEMANDS: Requires grasping, writing, lifting, carrying, reaching, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
RATE OF PAY: $23.00-25.00
BENEFITS: CSM is proud to offer a comprehensive benefits program that includes health and wellness resources, income protection, and retirement planning. CSM provides and pays for benefits such as: basic life insurance, accidental death and dismemberment (AD&D) insurance, and disability insurance. As a full-time CSM employee you are eligible to enroll in benefits such as: medical, dental and vision insurance, flexible spending accounts, tuition reimbursement, and additional insurance options. CSM offers a 401(k) retirement savings plan that allows you to save between 1% and 75% of eligible compensation through pre-tax and/or Roth 401(k) after-tax payroll deductions with a safe-harbor matching contribution.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.