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Csm Jobs (NOW HIRING)

CSM

Weekend Bartender | Courtyard, Woburn

Woburn, MA · On-site

$16/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, enters, prepares and delivers ...

CSM

Front Desk Agent| Courtyard Woburn

Woburn, MA · On-site

$17.44/hr

Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. • Performs the manager-on-duty role during 3rd shift. • ...

CSM

Restaurant Server

Portland, OR · On-site

$16.80/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Anticipates and responds to guests in a friendly, positive and timely manner. • Provides the highest quality service and ...

CSM

Banquet Bartender

Minneapolis, MN · On-site

$16.37/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, prepares and delivers beverage ...

CSM

Banquets l Buffet Services l On Call

Redmond, WA · On-site

$19/hr

Pay / Benefits Hourly Rate: $18 Benefits CSM is proud to offer all employees a benefits program that includes health and wellness resources, income protection, and retirement planning. Full Time ...

CSM

Bistro Cook | Courtyard Woburn

Woburn, MA · On-site

$20/hr

This position is responsible for preparing and cooking Courtyard Bistro food items in accordance with CSM/Marriott high quality standards to ensure guest satisfaction, including adherence to health ...

CSM

Banquet Server (On Call)

Saint Louis Park, MN · On-site

$11.41/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Anticipates and responds to guests in a friendly, positive and timely manner. • Provides the highest quality service to ...

CSM

Apartment Maintenance

Mequon, WI · On-site

$16.75 - $20/hr

Follow all CSM procedures for resident/associate incidents. • Knowledgeable of property emergency procedures. • Need to be available to assist as needed in any natural/catastrophic disaster. • ...

CSM

Restaurant Server (AM Shift)

Minneapolis, MN · On-site

$16.37/hr

... CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. • Listens attentively, takes orders accurately, and uses proper serving ...

CSM

Restaurant Server (PM Shift)

Minneapolis, MN · On-site

$16.37/hr

... CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. • Listens attentively, takes orders accurately, and uses proper serving ...

SupportFinity™

Technical CSM

San Francisco, CA · On-site

$150 - $200/hr

This zero‑to‑one CSM role requires strong consulting rigor, technical fluency, and executive‑level stakeholder management. You will operate at the center of complex enterprise implementations ...

CSM

Banquet Cook 1

Minneapolis, MN · On-site

$18.75 - $23.50/hr

Banquet Cook I This position is responsible for preparing and cooking food items in accordance with CSM/brand high-quality standards to ensure guest satisfaction, including adherence to health ...

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How much do csm jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.
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Csm jobs near you
Infographic showing various Csm job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 4% Part Time, 1% Temporary, and 6% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

ServiceNow CSM - Now Assist Engineer

VA • On-site, Remote

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

$49.75 - $68.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description


Responsibilities:
Customer Service Management (CSM)
  • Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
    • Case Management
    • Service Operations
    • Knowledge Management
    • Customer Portals and Experience Components
    • Request and Entitlement Management
    • Digital Engagement and Self-Service capabilities
  • Support customer and mission support workflows that improve case resolution and service delivery
  • Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
  • Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement
  • Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
  • Configure and maintain AI-powered features including:
    • Case summarization
    • Recommended responses
    • Knowledge generation
    • Search augmentation
    • Conversational experiences and Virtual Agent enhancements
  • Assist with AI operational processes related to:
    • Access controls
    • Data protection and privacy
    • Human review and approval processes
    • AI performance monitoring
  • Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance
  • Follow established governance and security processes for Now Assist and Generative AI capabilities
  • Support activities related to:
    • Responsible AI practices
    • Data classification and handling
    • User access controls
    • Change and release management
    • Audit and compliance activities
  • Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)
  • Support day-to-day ServiceNow CSM and Now Assist operations
  • Monitor application health, performance, and AI feature effectiveness
  • Troubleshoot and resolve:
    • Availability issues
    • Access control issues
    • AI capability issues
    • Integration issues
    • Knowledge and search performance issues
  • Support upgrades, patching, release management, and backup and recovery activities
  • Maintain operational documentation, workflows, and standard operating procedures

Qualifications
Required Qualifications:
  • Bachelors and 9+ years of industry experience
  • Minimum 2 years of ServiceNow experience
  • A Minimum of a Secret clearance is required
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow AI or Now Assist implementation experience
  • Experience establishing AI governance frameworks in regulated environments
  • Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
  • Familiarity with:
    • DoD AI Ethical Principles
    • AI governance and operational oversight processes
  • Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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