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CSM

Banquets l Buffet Services l On Call

Redmond, WA · On-site

$19/hr

Pay / Benefits Hourly Rate: $18 Benefits CSM is proud to offer all employees a benefits program that includes health and wellness resources, income protection, and retirement planning. Full Time ...

CSM

Apartment Maintenance

Mequon, WI · On-site

$16.75 - $20/hr

Follow all CSM procedures for resident/associate incidents. • Knowledgeable of property emergency procedures. • Need to be available to assist as needed in any natural/catastrophic disaster. • ...

SAIC

ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: * Case Management * Service Operations * Knowledge ...

CSM

Banquet Bartender

Minneapolis, MN · On-site

$16.37/hr

Follows CSM and brand standards of quality to ensure guest satisfaction. • Greets all guests in a courteous and friendly manner. • Accurately and quickly takes, prepares and delivers beverage ...

CSM

Banquet Cook 1

Minneapolis, MN · On-site

$18.75 - $23.50/hr

Banquet Cook I This position is responsible for preparing and cooking food items in accordance with CSM/brand high-quality standards to ensure guest satisfaction, including adherence to health ...

CSM

Bistro Cook | Courtyard Woburn

Woburn, MA · On-site

$20/hr

This position is responsible for preparing and cooking Courtyard Bistro food items in accordance with CSM/Marriott high quality standards to ensure guest satisfaction, including adherence to health ...

CSM

Housekeeping Supervisor

Englewood, CO · On-site

... CSM training policies. • Promotes collaboration and positive, professional work environment. • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication ...

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How much do csm jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for csm in the United States is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.
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Csm jobs near you
Infographic showing various Csm job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 74% Physical, 7% Hybrid, and 19% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Banquets l Buffet Services l On Call

CSM

Redmond, WA • On-site

$19/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Pay / Benefits
Hourly Rate: $18
Benefits
CSM is proud to offer all employees a benefits program that includes health and wellness resources, income protection, and retirement planning.
Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K, Orca Bus Pass*)
Job Duties:
• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.
• Adheres to all health regulations, keeping and local liquor laws.
• Responsible for proper use of all buffet banquet collateral and equipment.
• Adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Assists bartenders and works as a team player to ensure all guest needs are met.
• Works as a team player to ensure all guest needs are met.
• Completes all assigned duties within or outside the normal scope of responsibilities.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Actively contributes to the success of the guest experience.
Education: High school diploma/GED or equivalent experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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