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Scale Csm Jobs (NOW HIRING)

AccelerateHC

Enterprise CSM

New York, NY · On-site

The company is scaling its post-sales organization and creating a dedicated Customer Success ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

Accelerate HC

Enterprise CSM

Manhattan, NY · On-site

The company is scaling its post-sales organization and creating a dedicated Customer Success ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

SAIC

ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for ...

SupportFinity™

Technical CSM

San Francisco, CA · On-site

$150 - $200/hr

This zero‑to‑one CSM role requires strong consulting rigor, technical fluency, and ... scale technical systems. If you bring consulting rigor, technical credibility, and executive ...

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How much do scale csm jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for scale csm in the United States is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

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For Scale Csm jobs, the most frequently searched job titles are:

Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

New York, NY • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted 19 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,162 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers and emerging Enterprise customers in the US. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success.

This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Our team is is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions

You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.
You will earn trust across the customer's organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance

You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutions that scale across customers . You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies (AI/ML, Migration, Modernization) as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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