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Scale Csm Jobs (NOW HIRING)

SAIC

Senior ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for ...

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site

$150 - $200/hr

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and ... Build and scale repeatable playbooks, processes, and enablement to improve team efficiency and ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and ... Build and scale repeatable playbooks, processes, and enablement programs that improve team ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ... Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and ...

Pear VC

Founding CSM - Endless Commerce

We serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility ... As our first CSM, you'll own the entire post-sale experience-- from onboarding new brands to ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ... Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and ...

Harvey

Law Schools Founding CSM

New York, NY · On-site

$160K - $185K/yr

We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high ... Role Overview The Law School Founding CSM is the global CS and activation function for the law ...

Amazon

IA · On-site

As a CSM in the AWS Worldwide Public Sector (WWPS) EDU & SLG Western Region/division, you will ... Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and ...

Pylon

Scaled Customer Success Manager

San Francisco, CA · On-site

... CSM, you'll be responsible for making this work at scale. We're looking for someone who takes learnings from hands on work and turns it into repeatable, scalable processes. What You'll Do * Join our ...

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How much do scale csm jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for scale csm in the United States is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

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Senior ServiceNow Developer (CSM, FSM, & Integrations)

Dallas, TX • On-site

Support Tech LLC
See more jobs at Support Tech LLCexternal

$125 - $150/hr

Other

Re-posted yesterday

Key responsibilities

  • Design and implement a unified service delivery platform, including CSM, FSM, and ITSM components.

  • Own the integration between ServiceNow and external work order platforms such as Field Nation, including status synchronization and automation.

  • Build a scalable API to ingest work orders from multiple external client platforms into ServiceNow and manage complex multi-platform workflows.

Job description

Senior ServiceNow Developer (CSM, FSM, & Integrations)

Support Tech LLC is a premier provider of nationwide IT field services specifically engineered for multi-site organizations. We bridge the gap between complex infrastructure needs and local execution, offering a scalable workforce that handles everything from emergency repairs to large-scale technology roll outs.

Job Description

This is a remote position.

Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations)

Location: Remote - WORLDWIDE

Position Type: Full-Time

Role Overview

Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the architecture and implementation of a unified service delivery platform. This role is not just about "keeping the lights on"; it is about building a scalable Work Order Aggregator system.

You will be responsible for bridging Customer Service Management (CSM), Field Service Management (FSM), and ITSM, ensuring a seamless flow from client request to field execution. A critical component of this role is the end-to-end integration of our ServiceNow instance with Field Nation and other third-party work order platforms to automate our external workforce management.

Key Responsibilities
  • 1. Core Platform Architecture (CSM, FSM, ITSM)
  • - Design and implement a "Unified Intake" strategy where CSM Cases automatically trigger FSM Work Orders or ITSM Incidents based on business logic.
  • - Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App for field technicians.
  • - Build out the Install Base and Sold Products architecture within CSM to ensure technicians have full visibility into customer hardware/software before arriving on-site.
  • 2. Field Nation & Workforce Integration
  • - Own the integration between ServiceNow and Field Nation, including status synchronization, technician check-ins, and automated work order posting.
  • - Develop real-time synchronization using Webhooks and Scripted REST APIs to ensure ServiceNow remains the single source of truth for all Field Nation jobs.
  • - Implement automated cost tracking by pulling Field Nation spend limits and
  • 3. Multi-Platform Work Order Aggregation
  • - Build a "Scalable Injection API" that allows Support Tech LLC to ingest work orders from multiple external client platforms (e.g., Jira, Salesforce, or proprietary portals) into a normalized ServiceNow format.
  • - Utilize Integration Hub and Flow Designer to manage complex, multi-step
  • - Design and maintain Correlation ID logic to prevent duplicate ticketing and ensure bi-directional comment/attachment syncing across all platforms.
Requirements

Technical Requirements

  • Experience: 5+ years of ServiceNow Development experience with a focus on CSM and FSM implementations.
  • Integrations: Proven track record of building complex REST/SOAP integrations. Experience with Field Nation’s API or Connector is highly preferred.
  • Development Tools: Mastery of Flow Designer, Integration Hub, Business Rules, Script Includes, and Service Portal.
  • Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust Transform Engines for normalizing data from multiple external sources.
  • Reporting: Ability to build cross-functional dashboards that show real-time technician performance and integration health (error monitoring).

Preferred Qualifications

  • ServiceNow Certifications:
  • - Certified System Administrator (CSA)
  • - Certified Implementation Specialist (CIS) in FSM or CSM.
  • Field Operations Knowledge: Prior experience in a tech-support or field-service-heavy industry.
  • Workforce Automation: Experience with "Service Bridge" or eBonding between different ServiceNow instances.
Why Support Tech LLC?

You won't be building standard forms. You will be building the engine that drives our company. We are looking for a developer who wants to own the "Work Order Aggregator" vision and build a world-class integration suite that

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