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Csm Manager Jobs (NOW HIRING)

AccelerateHC

Enterprise CSM

New York, NY · On-site

About the Role Our client is hiring Customer Success Managers to become the founding layer of its ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

Accelerate HC

Enterprise CSM

Manhattan, NY · On-site

About the Role Our client is hiring Customer Success Managers to become the founding layer of its ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

Neotecra

ServiceNow Implementation - CSM

New York, NY · On-site

$59 - $81.25/hr

ROLE SUMMARY: - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and ...

CSM

Housekeeping Manager

Englewood, CO · On-site

$57K/yr

... CSM procurement guidelines and applies good business judgment. • Assist with the preparation and management of the department budget. • Manage and maintain company assets to stay within budget ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

CSM

Sales Manager

Minneapolis, MN · On-site

$70K - $75K/yr

Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed. * Safety/Risk Management : Ensures a clean and safe work environment to maintain standards per CSM ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.

What cities are hiring for Csm Manager jobs?

Cities with the most Csm Manager job openings:

What states have the most Csm Manager jobs?

States with the most job openings for Csm Manager jobs include:

What are popular job titles related to Csm Manager jobs?

For Csm Manager jobs, the most frequently searched job titles are:

Infographic showing various Csm Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Construction Project Manager | CSM Corporation

Minneapolis, MN • On-site

CSM
Real Estate • 1 - 5K employees
Learn more about CSMexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

POSITION PURPOSE
This position is responsible for the owner's representation and construction management of projects within the CSM real estate portfolio. Responsible for the successful delivery and completion of tenant improvements, capital improvement projects, maintenance/repair projects, and construction management of commercial and residential construction projects. Responsible for all project phases starting with preliminary design through project close out. The Construction Project Manager will be responsible for ensuring that facilities and construction projects align with organizational goals, adhere to budgets, meet quality standards and comply with regulatory requirements. They will work with internal and external stakeholders to deliver quality projects on time, on budget and safely that drive business results and bottom-line improvement for CSM properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Customer Focus: Ensures internal and external customer service is a top priority. Understands the needs of customers and balances that with the needs of the business. Is adept at managing multiple relationships at various levels within the organization (up, down, and across) and builds strong professional relationships outside the organization. Makes timely decisions based on available information to ensure customer needs are met.
  • Budget Proposals: Assists with preliminary budget estimates and outlines specifications for renovations and new construction. Evaluates cost saving options for proposals by providing experience-based value engineering. Develops and maintains historical cost and estimating databases. Work with historical cost data and preliminary plans to estimate construction costs. Ensures project costs Coordinate with the development team to determine project feasibility.
  • Contract Coordination: Coordinates multiple bid processes for renovations and new construction. Assists with preparation of bid documents, attends pre & post-bid meetings, and reviews bids for completeness. Monitors project costs throughout construction, maintaining compliance with contract documents. Evaluates and implements cost saving opportunities and delivers projects within established budget parameters.
  • Cost Control: Responsible for management of construction related expenses. Follows CSM procurement guidelines and applies good business judgment to ensure projects meet CSM and brand standards. Communicates any projected out of guideline expenses to leadership and other appropriate managers to ensure cost effectiveness of project.
  • Scheduling & Coordination: Accountable for establishing overall project schedules and acts as primary on-site project leader to ensure completion of projects are both cost effective and within budget guidelines. Reviews and maintains project status by directing the CSM field supervisor or general contractors and serving as the main contact for resolving scheduling and contract document conflicts.
  • Compliance: Responsible for ensuring all renovation and new construction meets federal, state, municipal and brand standards. Addresses any deficiencies in a prompt manner and keeps necessary parties apprised of situation.
  • Contractor Relations: Develops and maintains strong and professional relationships with the general and subcontractor market. Is respectful yet courageous in resolving any concerns or disputes, and manages risk and liability for company.
  • Accountability/Drive for Results: Accepts responsibility for achieving desired results, owns any problems, and is responsible for effective self/workload management. Solves problems both inside and outside the organization. Produces the required quality and quantity of work required for the position, and can be counted on to achieve goals. Regularly challenges self and others to achieve desired results.
  • Communication: Responsible for maintaining effective ongoing communication with leadership and with internal customers at all levels within and outside the organization. Keeps appropriate individuals apprised of issues as they occur and if necessary, seeks guidance regarding resolution. Maintains field observation logs to serve as a record of project timelines and costs.

REQUIRED SKILLS AND EXPERIENCE
Education: Bachelor's degree in construction management or related field or equivalent experience in real estate construction management required.
Experience/Knowledge/Skills/Abilities:
  • 3+ years experience in real estate management specializing in construction coordination services required.
  • Experience with new construction and renovation projects within the lodging, multi-family, or commercial industry preferred.
  • Must have proven level of detail orientation, organizational skills and the ability to handle multiple projects.
  • Must have the ability to communicate professionally and diplomatically with all levels of trades people, business professionals, consultants and government officials.
  • Ability and willingness to travel on an as-needed basis is required.
  • Must be computer literate and proficient in spreadsheet and scheduling applications.
  • Must have a good understanding of federal, state, municipal guidelines and brand standards as well as building, health department, and energy codes.

Physical/Working Conditions: Work is performed primarily on the construction job site with some work performed in an office setting, and may involve long periods of sitting. Ability to lift, push and pull up to 50 pounds and utilize a computer on a regular basis throughout shift. Work may occasionally be performed in indoor and outdoor settings and may be exposed to cold, wet, hot or humid conditions.
Rate: $85,000 USD - $110,00 USD per year, plus bonus
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net. on-call employees, please email benefits@csmcorp.net.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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