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Csm Manager Jobs in Utah (NOW HIRING)

Nectar

Mid-Market CSM

Lehi, UT · On-site

As a Mid-Market Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and expansion. Your primary responsibilities will include overseeing the customer ...

Nectar Restaurant

Mid-Market CSM

Lehi, UT · On-site

As a Mid-Market Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and expansion. Your primary responsibilities will include overseeing the customer ...

Kenect

Mid-Market CSM

Pleasant Grove, UT · On-site +1

About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...

Morgan Stanley

Client Success Manager

Sandy, UT

The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for corporate clients who choose to ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

The primary objective of a Sr. Customer Success Manager (CSM) is to ensure the success and satisfaction of our customers throughout their LoanPro journey. By understanding the unique needs and ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

The primary objective of a Sr. Customer Success Manager (CSM) is to ensure the success and satisfaction of our customers throughout their LoanPro journey. By understanding the unique needs and ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.
Infographic showing various Csm Manager job openings in Utah as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Customer Success Manager (CSM)

Pleasant Grove, UT • On-site

Allied USA
Health Care and Social Assistance • 51 - 200 employees
Learn more about Allied USAexternal

$17 - $20/hr

Full-time

PTO

Re-posted 7 days ago

Key responsibilities

  • Cultivate and nurture strong relationships with customers to understand their needs and challenges.

  • Guide new clients through the onboarding process to ensure a successful start with Allied USA.

  • Provide prompt support to address customer inquiries, troubleshoot issues, and resolve challenges.

Job description

Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them achieve their goals? If so, we have an exciting opportunity for you as a Customer Success Manager at Allied USA!


About Allied USA: Allied USA is the largest privately owned medical waste management company in the country as well as the fastest growing medical waste management company in the United States.  We pride ourselves on building lasting partnerships with our clientele.


Job Description: As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ensuring their overall satisfaction, success, and retention. Your primary responsibilities will include:

  1. Relationship Management: Cultivate and nurture strong relationships with customers to understand their unique business objectives, challenges, and requirements.
  2. Client Onboarding: Guide new clients through a seamless onboarding process, ensuring they are set up for success from the beginning of their journey with Allied USA.
  3. Customer Support: Provide prompt and effective assistance to customers, addressing inquiries, troubleshooting issues, and resolving any challenges they may encounter.
  4. De-escalation: Demonstrate exceptional de-escalation techniques to handle challenging situations and ensure the best possible resolution for our customers, partners, and the company.
  5. Customer Advocacy: Act as the voice of the customer within Allied USA, advocating for their needs and providing feedback to our product and service teams.
  6. Renewals and Upsells: Identify upsell opportunities and work with the appropriate departments to drive revenue growth. Ensure successful customer renewals through proactive engagement.


Requirements:

  • Previous experience in customer success, account management, or related roles.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to understand and analyze customer needs, driving towards solutions and results.
  • Demonstrate experience in building and maintaining strong customer relationships.
  • Proven track record of meeting and exceeding customer satisfaction and retention goals.
  • Analytical mindset with the ability to leverage data to drive decisions.
  • Proficiency in Microsoft, Google Suite, QuickBooks, all a plus.
  • Dependable and reliable for an in-office position in Lehi, Utah Monday through Friday from 8:00 a.m. to 5:00 p.m. with a one-hour lunch.
  • Able to handle multiple phone calls and emails per day without hesitation.


To apply, please submit your updated resume for the Customer Success Manager position at Allied USA. We look forward to welcoming you to our team!


Compensation, Benefits, and Perks:


  • Competitive compensation (DOE) ranging from $17.00-$20.00. 

  • Monday to Friday only

  • PTO benefits

  • Drinks, snacks, team building lunches & activities

  • Potential for commissions and bonuses.