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Csm Manager Jobs in Alabama (NOW HIRING)

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Job Summary : HarmonyTech Inc. is seeking a Technical Project Manager to support a federal ... CSM), Professional Scrum Master (PSM I, II, or III), Advanced Certified ScrumMaster (A-CSM ...

CSM Birmingham LLC

Construction Team Lead

Tuscaloosa, AL · On-site

$20 - $25/hr

We are seeking a hardworking and dedicated Construction Team Lead to join our team at CSM ... Manage jobsite: safety, efficient workflow, quality work, timeliness, materials procurement, work ...

CSM Birmingham LLC

Construction Team Lead

Homewood, AL · On-site

$20 - $26/hr

We are seeking a hardworking and dedicated Construction Team Lead to join our team at CSM ... Manage jobsite: safety, efficient workflow, quality work, timeliness, materials procurement, work ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Manage project schedules, deliverables, risks, and resources. * Coordinate cross-functional teams ... Certified ScrumMaster (CSM) * Professional Scrum Master (PSM I, II, or III) * Advanced Certified ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Manage project schedules, deliverables, risks, and resources. * Coordinate cross-functional teams ... Certified ScrumMaster (CSM) * Professional Scrum Master (PSM I, II, or III) * Advanced Certified ...

4pconsultinginc

Project Manager

Birmingham, AL · On-site

PMP, PMI-ACP, Certified Scrum Master (CSM), or equivalent certification. * Experience supporting Data Analytics, Business Intelligence, Reporting, or Data Platform initiatives. * Experience managing ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Certified ScrumMaster (CSM) * Professional Scrum Master (PSM I, II, or III) * Advanced Certified ... Experience managing cloud modernization projects. Education * Bachelor's degree from an accredited ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

The Program Manager will ensure the successful delivery of all contract requirements while leading ... Agile certifications such as Certified ScrumMaster (CSM), PMI-ACP, or SAFe. * Experience with Jira ...

Jobtailor

E-Business Analyst

Birmingham, AL · On-site

Project management skills * Proven ability to conceptualize, exercise judgment, and think creatively * First level Scrum Master Certification (CSM, PSM I), CSPO, CCBA, or CBAP certification is ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... Agile certifications such as Certified ScrumMaster (CSM), PMI-ACP, or SAFe. * Experience with Jira ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... Agile certifications such as Certified ScrumMaster (CSM), PMI-ACP, or SAFe. * Experience with Jira ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... Agile certifications such as Certified ScrumMaster (CSM), PMI-ACP, or SAFe. * Experience with Jira ...

Sprinklr

Sprinklr'sCustomerSuccess Managers(CSMs)align highly skilledexpertise,thought leadership andprogram ... The CSM is able expertly program manageand prioritize initiativesacross a portfolio of customers ...

Motorola

$95K - $110K/yr

Maintain close working relationships with the Lead PM, Lead Program Engineer, Technical Service Manager, and Customer Service Manager (CSM). Partner & Subcontractor Oversight * Scope Management ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.

What cities in Alabama are hiring for Csm Manager jobs?

Cities in Alabama with the most Csm Manager job openings:

Infographic showing various Csm Manager job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Technical Project Manager

Huntsville, AL • On-site

HarmonyTech
11 - 50 employees
Learn more about HarmonyTechexternal

Full-time

Re-posted yesterday

Job description

Job Summary:
HarmonyTech Inc. is seeking a Technical Project Manager to support a federal government application modernization program. The successful candidate will oversee project execution, coordinate technical teams, and ensure successful delivery of mission-critical software solutions.
Responsibilities:
• Lead large and complex software development projects.
• Manage project schedules, deliverables, risks, and resources.
• Coordinate cross-functional teams including developers, testers, and designers.
• Analyze project-related issues and develop innovative solutions.
• Provide oversight for systems development, maintenance, and deployment activities.
• Facilitate Agile ceremonies and stakeholder communications.
• Ensure software solutions meet business and technical requirements.
• Monitor project performance and provide regular status reporting.
Qualifications:
Required:
• Minimum 6 years of project management experience.
• Experience managing software development projects.
• Strong understanding of Agile methodologies.
• Experience with AWS cloud environments.
• Excellent communication and leadership skills.
• U.S. Citizenship and Ability to obtain a Public Trust clearance.
• Bachelor's degree from an accredited institution.
• One of the following certifications: AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, Certified ScrumMaster (CSM), Professional Scrum Master (PSM I, II, or III), Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional – ScrumMaster.
Preferred:
• Experience supporting federal government programs.
• Experience managing cloud modernization projects.
Company:
HarmonyTech is an IT company that specializes in digital transformation, cyber security, and enterprise IT services. Founded in 2014, the company is headquartered in Fairfax, USA, with a team of 11-50 employees. The company is currently Early Stage.

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