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Csm Manager Jobs in Florida (NOW HIRING)

Centella

Customer Success Manager

Miami, FL · On-site

The CSM manages the high-value client relationships while overseeing the effective implementation and management of assets and service solutions, acting as the primary Centella point-of-contact ...

CSM

Chief Engineer | Residence Inn, Naples

Naples, FL · On-site

... and manage all payroll/labor expenses. • Is knowledgeable in all engineering SOP's, and sets the example for others by following all CSM and brand requirements. • Identifies training ...

Centella

Customer Success Manager

Miami, FL · On-site

$100 - $125/hr

The CSM manages the high-value client relationships while overseeing the effective implementation and management of assets and service solutions, acting as the primary Centella point-of-contact ...

DTCC

Senior Integration Project Manager

Tampa, FL · On-site

Being a member of the FICC Client Success Management (CSM) Team, the Senior Associate will play an important role with new member onboarding and account lifecycle activities. The team member will ...

High Flyers

SDR/CSM - Medtech

Miami, FL · On-site

$80K/yr

Inbound Management: Qualify and convert inbound leads coming through marketing efforts. Customer ... Experience: 1 to 3 years of experience in a B2B role, either as an SDR/BDR (Sales) or as a CSM ...

CSM

Housekeeping Associate | Residence Inn Naples

Naples, FL · On-site

$13.50 - $16/hr

Management retains the discretion to add duties or change the duties of this position at any time. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed ...

Iru

Customer Success Operations Manager

Miami, FL · On-site

$125 - $150/hr

The CSM workspace -- Own what a CSM works out of every day: HubSpot views, properties, and dashboards, plus the CS manager roll-ups behind 1:1s and forecast reviews, evolving them as stakeholder ...

Iru

Customer Success Operations Manager

Miami, FL · On-site

The CSM workspace - Own what a CSM works out of every day: HubSpot views, properties, and dashboards, plus the CS manager roll-ups behind 1:1s and forecast reviews, evolving them as stakeholder needs ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.

What cities in Florida are hiring for Csm Manager jobs?

Cities in Florida with the most Csm Manager job openings:

Infographic showing various Csm Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Project Manager with CSM or SAFE certified

Miami, FL

TestingXperts
IT Services • 1 - 5K employees
Learn more about TestingXpertsexternal

Full-time

Re-posted 25 days ago

Job description

Company Description

Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Thanks & Regards,

Suneetha. G

+1 631-759-8044 EXT 303 (O)

+1 347-826-3427 (F)


Job Description

Role: Project Manager with CSM or SAFE certified

Location: Miami, FL

Job Description:

Must Have Skills (Top 3 technical skills only) *
1. AGILE Project Experience as Scrum Master
2. CSM or SAFE certified
Detailed Job Description:
Must Have Experience Solid work experience as Scrum Master for AGILE methodology projects, CSMSAFE certified Good to have Experience Utilities domain experience in Customer Service Retail area.

Desired years of experience*: Above 10 years
Education/ Certifications (Required): BTECH
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Scrum Master for project
2. Manager project team and deliverables

Qualifications

Graduation

Additional Information

All your information will be kept confidential according to EEO guidelines.

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