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Csm Manager Jobs (NOW HIRING)

CSM Corporation

$60 - $80/hr

Follow CSM procurement guidelines and applies good business judgment. * Assist with the preparation and management of the department budget. * Manage and maintain company assets to stay within budget ...

CSM Corporation

Housekeeping Manager

Englewood, CO · On-site

$60 - $80/hr

Follow CSM procurement guidelines and applies good business judgment. * Assist with the preparation and management of the department budget. * Manage and maintain company assets to stay within budget ...

CSM NV

WI · On-site

$80 - $100/hr

CSM "Steelstructures" NV is één van de belangrijkste Europese bedrijven op het gebied van ... Als projectmanager rapporteer je rechtstreeks aan de directie. * Je bent een burgerlijk of ...

CSM Corporation

$100 - $125/hr

Follows CSM procurement guidelines and applies sound business judgment. Manages accounts receivable and accounts payable and ensures compliance with accounting procedures as outlined in CSM ...

SupportFinityâ„¢

Technical CSM

San Francisco, CA · On-site

$150 - $200/hr

Technical Customer Success Manager San Francisco, CA (Preferred) | U.S.-Based Full-Time $160,000 ... This zero‑to‑one CSM role requires strong consulting rigor, technical fluency, and ...

YozmaTech

Junior CSM (won)

Junior Csm (Won) Or refer someone About The Job Junior Csm (Won) You Are: * Ideologically connected ... Maintain customer records by updating account information on company CRM. * Work as part of a team ...

TraXtion

Client Success Manager (CSM)

Irving, TX · On-site

$60K/yr

Job Summary The Client Success Manager (CSM) is responsible for retention, engagement, and expansion within a regional pod. The CSM ensures customers achieve measurable ROI, drives retention, and ...

CSM Corporation

Sales Manager

Minneapolis, MN · On-site

$60 - $80/hr

Renaissance Minneapolis Hotel, The Depot | CSM Lodging Services Minneapolis, MN 55401, USA * Pay or ... Description We are currently looking for a Sales Manager to join our amazing team at the ...

CSM Corporation

Senior Sales Manager

Saint Louis Park, MN · On-site

$60 - $80/hr

Marriott Minneapolis West | CSM Lodging Services St Louis Park, MN 55426, USA * Pay or shift range ... Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data ...

CSM Corporation

Sales Manager

Minneapolis, MN · On-site

$70K - $75K/hr

Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed. * Safety/Risk Management : Ensures a clean and safe work environment to maintain standards per CSM ...

CSM Corporation

$60 - $80/hr

Marriott Minneapolis West | CSM Lodging Services St Louis Park, MN 55426, USA * Pay or shift range ... Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.

What cities are hiring for Csm Manager jobs?

Cities with the most Csm Manager job openings:

What states have the most Csm Manager jobs?

States with the most job openings for Csm Manager jobs include:

What are popular job titles related to Csm Manager jobs?

For Csm Manager jobs, the most frequently searched job titles are:

Infographic showing various Csm Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Senior Sales Manager | Minneapolis Marriott West

Saint Louis Park, MN • On-site

CSM
Real Estate • 1 - 5K employees
Learn more about CSMexternal

$74K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

This position is responsible for generating new business and maintaining existing clients/corporate accounts at the Minneapolis Marriott West and the Courtyard by Marriott Minneapolis West. Uses sales skills to drive revenue, maximize profit and ensure quality.
  • Sales: Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels. Develop and deliver account strategy relating to overall hotel performance.

  • Revenue Optimizing: Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability through active Rooms and Catering Yield processes. Works on pricing and mix of business. Has understanding of market fluctuations and trends.

  • Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CI/TY and Delphi on a daily basis. Utilizes sales tools such as Hoteligence®, reader boards and other market intelligence to drive business.

  • Guest Service: Responsible for client satisfaction by ensuring the clients' needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.

  • Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes.

  • Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed.

  • Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Education: High school diploma or GED required. College degree or equivalent experience preferred.
Experience/Knowledge/Skills/Abilities: 3+ years of sales experience required, in a full-service hotel of comparable market or rate position. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver license.
Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.
Rate: $74,000 - $78,000 per year, plus bonus
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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