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About RED Hospitality & Leisure:

RED Hospitality is a premier provider in watersports known for our commitment to delivering exceptional resort services, ecotourism, and destination services to our customers. Our innovative solutions and customer-centric approach have positioned us as a leader in the market. We are seeking a talented and experienced Senior Director of Sales to lead our group sales, transient sales, and customer call center operations.

Job Summary:

The Director of Sales will oversee and manage the group sales, transient sales, and customer call center teams to drive revenue growth and ensure excellent customer service. This role requires a strategic leader with a strong sales background, key account relationships and a proven ability to lead diverse teams. The Director of Sales will develop and implement sales strategies, manage key client relationships, and ensure that the sales teams meet or exceed their targets, focused on the sale of luxury on the water private charters, transportation, land-based excursions and dine around experiences at a 5-star level.

Key Responsibilities:

• Sales Strategy: Develop and execute comprehensive sales strategies for group sales, transient sales, and the customer call center to achieve revenue targets.
• Sales Processes: Implement and optimize sales processes and best practices to enhance efficiency and effectiveness across the sales teams, including the use of new softwares, tools and resources for training and accountability purposes.
• Client Relationships: Build and maintain strong relationships with key clients and stakeholders, including hotel, cruise lines, and third party tour and activity vendors, ensuring high levels of customer satisfaction and loyalty as the Senior account manager.
• Customer Call Center: Oversee the customer call center operations, ensuring excellent customer service and effective handling of inquiries and issues.
• Team Leadership: Lead, mentor, and motivate the sales teams, fostering a culture of high performance, collaboration, and continuous improvement for group sales between $0-$1m per occurrence.
• Brand Leader: Coordinate, procure materials and host events for clients and attend industry conferences as necessary to source new opportunities for REDs markets.
• Digital Marketing: Lead the digital marketing agency to ensure all websites, social media, print and online collateral are current, engaging and widely distributed in the company’s brand voice.
• Performance Management: Set performance goals, monitor progress, and provide regular feedback and coaching to team members to ensure they meet or exceed sales targets.
• Market Analysis: Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Budget Management: Develop and manage the sales budget, ensuring financial discipline and maximizing return on investment.
• Collaboration: Work closely with other departments, including marketing, operations, and finance, to support overall business objectives and drive cross-functional initiatives.
• Reporting: Provide regular reports to the CEO and executive team on sales performance, challenges, and strategic initiatives.
• Training and Development: Identify training needs and provide ongoing development opportunities for the sales teams to enhance their skills and performance.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. Master’s degree preferred.
• Experience: Minimum of 10 years of experience in sales, with at least 5 years in a leadership role managing multiple sales functions (group sales, transient sales, and call center, contract management, software management, pricing negotiations, etc.) with over $10m in annual revenues.
• Skills:
  • Strong strategic planning and organizational skills
  • Excellent leadership and team management abilities
  • Proven track record of achieving sales targets and driving revenue growth
  • Exceptional communication and interpersonal skills
  • Ability to analyze data and make data-driven decisions
  • Proficiency in sales and CRM software
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple priorities and projects simultaneously

Why Join Us:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and inclusive work environment
• Chance to make a significant impact on the company’s success