ZipRecruiter

Log In

2

Full Time Cruise Call Center Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Anserfone

Full Time Call Center Agent

Memphis, TN · On-site

$16/hr

Immediately hiring Full Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Role Description This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

next page

Showing results 1-20

All JobsCruise Call Center JobsFull Time Cruise Call Center Jobs

Full Time Cruise Call Center information

See salary details

$10

$17

$25

How much do full time cruise call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for full time cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Full Time Cruise Call Center job?

A Full Time Cruise Call Center job involves working as a customer service representative for a cruise line or travel agency. Employees answer calls from customers, assist with booking cruises, provide information about itineraries, resolve issues, and handle changes or cancellations. The position typically requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Full-time roles usually offer a set number of hours per week, benefits, and opportunities for advancement within the travel industry.

What is the difference between Full Time Cruise Call Center vs Full Time Travel Customer Service Representative?

AspectFull Time Cruise Call CenterFull Time Travel Customer Service Representative
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentCall center, cruise industryOffice or remote, travel industry
Industry UsagePrimarily cruise lines and travel agenciesTravel agencies, tour operators
Job FocusBooking, inquiries, support for cruise passengersBooking, inquiries, support for various travel services

Both roles involve customer service and communication skills, but the Full Time Cruise Call Center specifically focuses on supporting cruise passengers within the cruise industry, often in a call center environment. In contrast, the Full Time Travel Customer Service Representative may handle a broader range of travel services across different sectors. The choice depends on your industry preference and experience in cruise or general travel services.

What are some common challenges faced by agents in a full-time cruise call center, and how can they be managed?

Agents in a full-time cruise call center often encounter challenges such as handling high call volumes during peak booking seasons, addressing complex travel inquiries, and managing customer expectations regarding cancellations or itinerary changes. To manage these challenges, it is important to develop strong communication and problem-solving skills, stay updated on the latest cruise line offerings, and utilize company-provided support tools efficiently. Team collaboration and ongoing training sessions are also key in ensuring agents can provide accurate information and maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive as a Full Time Cruise Call Center Representative, and why are they important?

To excel as a Full Time Cruise Call Center Representative, you need strong customer service skills, effective verbal communication, and a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and telephony platforms is commonly required, and some employers may prefer experience in the travel or hospitality industry. Outstanding problem-solving, patience, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient booking processes, high customer satisfaction, and the ability to handle a variety of inquiries in a fast-paced environment.
What cities are hiring for Full Time Cruise Call Center jobs? Cities with the most Full Time Cruise Call Center job openings:
What are the most commonly searched types of Cruise Call Center jobs? The most popular types of Cruise Call Center jobs are:
Full Time Cruise Call Center jobs near you
Cruise Specialist

Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Posted 9 days ago

Job description

APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..

POSITION RESPONSIBILITIES:
  • Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
  • Provide superior customer service and product knowledge to all Oceania Cruises guests.
  • Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
  • Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
  • Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
  • Follow-up on available leads and ultimately close all potential sales opportunities.
  • Help with projects as requested by the Call Center management team.
  • Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
  • Perform other job related functions as assigned..

EDUCATION:
  • High school diploma or equivalent

EXPERIENCE:
  • 0-2 years call center or related travel industry experience.
  • Working knowledge of reservation system within a call center environment preferred..

KNOWLEDGE & SKILLS:
  • Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
  • Strong computer skills, including use of all Microsoft Office products
  • Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
  • Interpersonal skills to engage all levels within the organization and external customers
  • This is to be carried out in person, over the phone or via Microsoft email or instant messaging
  • Ability to deliver the level of customer service required to achieve a positive customer experience
  • Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
  • Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
  • Maximize revenue opportunities by offering additional products
  • Ability to utilize verbal and written communication skills to communicate with internal and external customers
  • This includes sending and responding to email via Microsoft Outlook
  • Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
  • Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
  • Flexible with working any schedule, including late shifts and weekends

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Apply